AutoNation Chevrolet Valencia - Service Center

I came in complaining about my cars side curtain airbags deploying after hitting onto dirt and that my seatbelts were no longer functional. They told me several times to keep driving the car for a couple da deploying after hitting onto dirt and that my seatbelts were no longer functional. They told me several times to keep driving the car for a couple days when service opened on monday. Then i asked to speak with a manager or owner and the guy nearly laughed. He said to call customer service so i asked for the number. He said "It's in the owners manual" so i said do you have it off hand? n he goes "It's in the owners manual" I said could you just get it for me? and he goes "It's in the owners manual." They were very unwilling to help me and didnt take me seriously. I spoke to the general manager who said I didn't need the side airbags anyways! How dumb can you be? So i left a negative review and they refused to work on my car bc of it. If i opened a chevy dealer, I'd try and make that customer as happy as possible. Not shoe him away and be spiteful like a little kid. More

Service department is more interested in selling expensive services rather than take care of the problem I went in for. Then they over charged $185 for a simple adjustment of the hood bracket. What expensive services rather than take care of the problem I went in for. Then they over charged $185 for a simple adjustment of the hood bracket. What a rip off. The service department and in particular Ken seem more interested in making sales than providing a service to the customer. I want someone who is focused on the problem on my car not making a commission. I told Ken that I did not trust him anymore than a used car salesman. On my way out while paying for the bill I noticed a sign in the wall that said “we want to be sure your experience is satisfactory” or something to that effect. I wonder what happened to that motto in the service force. In 1964 General Motors sold 64% of all cars in the USA. Now it is less than 17%. My GTO is a great car, with comparable quality to any car in its class. Now I can understand why their market share has slipped. More