AutoNation Chevrolet Valencia - Service Center

I would like to thank Power Chevorlet for helping me with my trade and especially Mr. Willie for taking his time to work with me and making my dream come true the second time. This is the second time I use my trade and especially Mr. Willie for taking his time to work with me and making my dream come true the second time. This is the second time I use him for purchasing another car for from Power Chevorlet. He made everything easy and fun, I would recommend him and Power Chevorlet to friends and family looking for a truck or car in the future. Thank you Arnold Alea More

I brought my Corvette in for service this week. First time @ Power Chevrolet Valencia. My salesperson, Willie Dalgan, help set up this service visit. There were a few items that needed repair. Willie int time @ Power Chevrolet Valencia. My salesperson, Willie Dalgan, help set up this service visit. There were a few items that needed repair. Willie introduced me to Rommel and Matt in service. Both individuals were extremely personable and very willing to help in any way they could. They truly went way out of their way to get the service performed in an efficient manner. They got me in at 8am and had the car ready for me by 1pm the same day! The entire service department was very nice and professional. I even met with the service technician and he was very, very helpful in answering my questions and getting my BlueTooth running. I would recommend the service department @ Power Chevrolet Valencia to anyone that needs to have their car serviced. They will treat you with respect and have your vehicle serviced in a timely fashion. They even washed my car for me! You can't go wrong with Willie, Matt and Rommel @ Power Chevrolet Valencia. More

I HAVE EXPERIENCED CONTINUING AND SYSTEMIC PROBLEMS WITH THIS DEALERSHIP'S SERVICE DEPARTMENT REGARDING VEHICLES I HAVE PURCHASED FROM THE FACILITY. SERVICE ADVISORS AND CASHIERS PRACTICE POOR TELEPHONE ET THIS DEALERSHIP'S SERVICE DEPARTMENT REGARDING VEHICLES I HAVE PURCHASED FROM THE FACILITY. SERVICE ADVISORS AND CASHIERS PRACTICE POOR TELEPHONE ETIQUETTE LEAVING ME ON HOLD INTERMINABLY AND RECENTLY DISCONNECTING MY CALL WHEN TRYING TO SCHEDULE A COURTESY SHUTTLE RIDE. I HAVE BROUGHT MY VEHICLES TO THE SERVICE DEPARTMENT NUMEROUS TIMES REGARDING NOISE RELATED PROBLEMS, BUT THE DEALERSHIP HAS FAILED TO CORRECT ALL OF THEM RETURNING MY VEHICLES TO ME WITH UNCORRECTED PROBLEMS. I BROUGHT THESE ISSUES TO THE ATTENTION OF MATT GOODING, SERVICE DEPARTMENT MANAGER, BUT TO NO AVAIL. I THEN FILED A COMPLAINT WITH GM'S CUSTOMER CARE DEPARTMENT CONCERNING THESE ISSUES AND FOUND OUT THAT MR. GOODING HAD TOLD THE GM REPRESENTATIVE THAT I WAS NO LONGER WELCOME TO BRING MY VEHICLES TO THE DEALERSHIP FOR NECESSARY AND WARRANTY REPAIR WORK. MR. GOODING'S ACTIONS WERE UNPROFESSIONAL, DISCOURTEOUS, ARBITRARY, CAPRICIOUS, PUNITIVE, UNFAIR, AND WITHOUT MERIT. HE HAS CREATED AN UNDUE HARDSHIP FOR ME BY REFUSING TO SERVICE MY VEHICLES. IT'S VERY CLEAR TO ME THAT THIS DEALERSHIP DOES NOT VALUE GOOD CUSTOMER RELATIONS WITH REPEAT CUSTOMERS SUCH AS MYSELF. More

I arrived on time for my appointment and was taken care of immediately by Jesse Colon. I had about 3 or 4 minor nuances that I brought to Jesse's attention with regards to my Vehicle and he was so Very He of immediately by Jesse Colon. I had about 3 or 4 minor nuances that I brought to Jesse's attention with regards to my Vehicle and he was so Very Helpful and took care of everything. My Tahoe was serviced in a timely manner, the little annoyances ( a couple of parts came loose under my seat, brake light not working, cruise control not working) these were all taken care of in a matter of minutes) Jesse discovered that the bulb in my brake light had come loose and that was all that was wrong with that. The problem with my cruise control was linked to the brake light and the on/off swich was in the "off" position - Resolved!! The loose parts from under my drivers seat were put back in place. My Tahoe was washed and I left the Dealership a Very, Happy and Satisfied Customer and will continue to be a Customer of this Dealership. More

The service I received was great. The people I came in contact with were very friedly and easy to talk to. They made me feel relaxed . They gave me an estimate on how long it would take and completed abo contact with were very friedly and easy to talk to. They made me feel relaxed . They gave me an estimate on how long it would take and completed about 1/2 hour ahead of time. While I waiting I look around the dealership which was very neat and clean and was offered coffee also which was great. The Cashier was very quick and pleasant to deal with also. Was just a great expience all around. More

I am completely satisfied with the workmanship and service provided at this dealer ship. Jesse and Chuck always greet me on a first name basis. The technicians Hector and Carlos always get the work do service provided at this dealer ship. Jesse and Chuck always greet me on a first name basis. The technicians Hector and Carlos always get the work done with out fail the first time. My son inlaw and neighbor have been patronizing this dealer ship for years and now I have become a loyal customer. More

Jesse Colon is a great service advisor! Servicing my Jesse Colon is a great service advisor! Servicing my autos have always a positive experience! This dealership provides courteous servicing and they Jesse Colon is a great service advisor! Servicing my autos have always a positive experience! This dealership provides courteous servicing and they go out of their way to satisfy all my automotive needs! I have never had nothing less than excellent and reliable results. All my expectations are met immediately. More

I came in complaining about my cars side curtain airbags deploying after hitting onto dirt and that my seatbelts were no longer functional. They told me several times to keep driving the car for a couple da deploying after hitting onto dirt and that my seatbelts were no longer functional. They told me several times to keep driving the car for a couple days when service opened on monday. Then i asked to speak with a manager or owner and the guy nearly laughed. He said to call customer service so i asked for the number. He said "It's in the owners manual" so i said do you have it off hand? n he goes "It's in the owners manual" I said could you just get it for me? and he goes "It's in the owners manual." They were very unwilling to help me and didnt take me seriously. I spoke to the general manager who said I didn't need the side airbags anyways! How dumb can you be? So i left a negative review and they refused to work on my car bc of it. If i opened a chevy dealer, I'd try and make that customer as happy as possible. Not shoe him away and be spiteful like a little kid. More

Service department is more interested in selling expensive services rather than take care of the problem I went in for. Then they over charged $185 for a simple adjustment of the hood bracket. What expensive services rather than take care of the problem I went in for. Then they over charged $185 for a simple adjustment of the hood bracket. What a rip off. The service department and in particular Ken seem more interested in making sales than providing a service to the customer. I want someone who is focused on the problem on my car not making a commission. I told Ken that I did not trust him anymore than a used car salesman. On my way out while paying for the bill I noticed a sign in the wall that said “we want to be sure your experience is satisfactory” or something to that effect. I wonder what happened to that motto in the service force. In 1964 General Motors sold 64% of all cars in the USA. Now it is less than 17%. My GTO is a great car, with comparable quality to any car in its class. Now I can understand why their market share has slipped. More