AutoNation Chevrolet Valencia - Service Center

Service Department There is no reception desk, it is so weird, I encountered an incredibly rude female service technician who insulted me,I told her my car was literally There is no reception desk, it is so weird, I encountered an incredibly rude female service technician who insulted me,I told her my car was literally breaking down and I felt lucky to have made it in, I even got an ONSTAR email that said go in NOW. She was so condescending, she told me she was too busy to help, then said ' come back some other time, ok, bye bye now...' BIT***!!!! I have been a Honda and Mercedes customer for many years, and now I know why. Next time she will hear it from me, as I am no quiet little thing. She had loose cigarettes all over her desk and was a disaster. Her cubicle was right next door to Manny. I left almost in tears, then got mad and walked into Manny's office, he saved me! So nice and helpful, He saved your business and some really bad social postings, you are lucky to have him!!!! He kept in contact with me, updated me to everything. Against his power, the part took a week to come in, ridiculous...I felt so bad... Manny, will you please come work at Honda, I have kept my Honda and they could use you, this Chevy agency is a waste of time for you! You are too talented to work with those morons. I scored this based on Manny alone, otherwise it would be a zero!!!!!! More

chevrolet volt brought my 2 year old volt in for service and was told that there was a hole in the radiator and it would be $1100.00. also the water pump was bad and brought my 2 year old volt in for service and was told that there was a hole in the radiator and it would be $1100.00. also the water pump was bad and it needed replacing. Two weeks later I was back and I need a new battery which is $300.00. There is also a leak so when I go to the car wash the carpeting on the passengers side gets wet. That will cost me an additional $400.00. Please consider not buying a volt. Try a Prius More

Outrageous Service Bill Just returned from Power Chevy in Valencia. While the service advisor, Maria Lindsey, was helpful and professional, in the end the bill was outrageous Just returned from Power Chevy in Valencia. While the service advisor, Maria Lindsey, was helpful and professional, in the end the bill was outrageous. We requested service only this morning and they fit us in - YooHoo. Our 2008 Suburban was long overdue for brakes. I left there without an estimate, but gave them a $25 gift card and a Power Chevrolet-provided mailer coupon for $99/axle for brake pads. Neither were used against our bill of $1191.50. You read that right, $1191.50 for pads all around, labor, turning the front rotors and replacing the rear rotors - therefore no labor for turning them. The posted rate for replacing pads and turning rotors on the wall is $340 per axle (I have a pix), so the $99 was an awesome coupon. The service advisor informed me after the fact that the $99 was for pads that were not appropriate for my 2008 Suburban. The problem is Power Chevrolet sent us the coupon noting that it was for the Suburban - the only Chevy we own. Looks like false advertising to me. I am no mechanic but we have had the pads replaced and the rotors turned by a local certified mechanic (G&M Auto Repair in Dec 2012). Price out the door? $589.69. With inflation and a $99 Power Chevrolet coupon in hand, I was expecting something along the same lines except for not turning the rear rotors and buying new ones instead. Also, Power Chevrolet's labor rate is $125 instead of ~$65 at the time, which should run $200-$300 more. Instead, Power Chevrolet is $600 more. How do you do bold, underline, flashing, twirling symbols here? Outrageous. By the way, the $1191.50 is AFTER graciously giving us a discount of $130. If Power Chevrolet wants to make amends, they should honor the coupon. The total should come to approx ($99 x 2 - labor for turning rear rotors + cost for purchasing new rear rotors + labor necessary, accounting for the coupon). A price of $800 out the door would be ballpark. That is still expensive, but it is not outrageous. I would not recommend going to Power Chevrolet for service, unless money is no object. Edit Remove More

Substandard Repairs at Service Department Had a repair done at Auto Nation Chevrolet Valencia Ca. The repair was on a Chevy Tahoe. I had engine work don't to it, the lifters and camshaft were Had a repair done at Auto Nation Chevrolet Valencia Ca. The repair was on a Chevy Tahoe. I had engine work don't to it, the lifters and camshaft were replaced and I was given a 12month or 12000 mile repair on parts and labor. I had originally came to the dealership for a quality repair and a good warranty. Boy was I wrong. The repair failed after only 8 months and 17000 miles later. I took my Tahoe back to the dealer and it was doing the same thing as before. They performed a diagnostic test and told me the lifters failed. These were the lifters that were replaced by them. They told me I neglected the vehicle by not performing 2 oil changes. I was under the imprecation that a good quality repair would out last 2 oil changes. They absolute did nothing for me except offer a new engine for $8,000. The service Manger and General Manager did nothing for me and stuck to the oil change causing the lifter to fail. I'm not sure if this is a common problem with Chevy Engines. The General Manager discounted the engine down to $7200. No Thanks! I had an other shop do the Engine for half the cost and better customer service. Beware of the Service Department. If your not treated right you can contact the BAR State Agency They have an office in Valencia Ca. They got involved and the Dealership did not want to work with him. More

Brought my 2007 Corvette in for an oil and filter change on Saturday morning. I made the appointment with Jesse on Wednesday. He was very helpful to get me an appointment on Saturday, their busy day. On S on Saturday morning. I made the appointment with Jesse on Wednesday. He was very helpful to get me an appointment on Saturday, their busy day. On Saturday morning, Nikki took my information and even told us where we could go for breakfast. We drove 40 miles from Agoura to go to Power Chevrolet. Within an hour, Nikki phoned me at the restaurant and said our car was ready. We walked back to a freshly cleaned Corvette! I am so pleased with the service we received I would recommend Power Chevrolet to everyone including family members. They treat you well! Thanks Jesse and Nikki. More

Thank you Power Chevrolet for having such an outstanding Service Department! Jesse Colon is exceptional! He goes over and beyond to make sure the customer has a great experience. His professionalism, friend Service Department! Jesse Colon is exceptional! He goes over and beyond to make sure the customer has a great experience. His professionalism, friendliness, and honesty makes a difference! Lisa Reed More

This is my first time dealing with Power Chevrolet. I came to them for a second opinion on some work that another local dealer told me I needed. My instincts were right about the other dealer. At Power came to them for a second opinion on some work that another local dealer told me I needed. My instincts were right about the other dealer. At Power, I worked with a service writer named, Jerry. He was professional, honest and took really great care of me from beginning to end. He's earned my business- Continued Loyal GM Customer (Kris) More

Jerry is the person that I deal with in the service department and he has gone above and beyond in taking care of any of my problems with my 2011 Chevy Tahoe... I have never had such satisfaction wit department and he has gone above and beyond in taking care of any of my problems with my 2011 Chevy Tahoe... I have never had such satisfaction with a Chevy Dealership. I still have issue with the discoloration of the carpet on the front passenger side but no one will admit there is a problem and I don't want the car torn apart to replace the carpet. Jacke Foster More