AutoNation Chevrolet Valencia - Service Center

Had a appointment at 2 o”clock and came late and they still took me in. Kind of disappointed my original advisor wasn’t there (Rick) but Dante helped me with excellent feedback for me. I appreciated his still took me in. Kind of disappointed my original advisor wasn’t there (Rick) but Dante helped me with excellent feedback for me. I appreciated his service. More

My service writer, Arianna, was extremely helpful. I dread taking my car to the dealer but she made the process easy and kept me updated on the status of my car. dread taking my car to the dealer but she made the process easy and kept me updated on the status of my car. More

Very courteous other than your Porter.I thanked him for Very courteous other than your Porter. I thanked him for bringing my car up and he just glared at me. Very courteous other than your Porter. I thanked him for bringing my car up and he just glared at me. More

Made a reservation online to service my 2019 Chevy Traverse. I dropped off my vehicle and was chastised and told they only take walk ins, not online reservations (because it doesn't make sense to turn Traverse. I dropped off my vehicle and was chastised and told they only take walk ins, not online reservations (because it doesn't make sense to turn your online reservations off). AutoNation Chevy's website says the service department closes at 7 p.m. The sign on the door at the entrance to the service department says closing is at 7 p.m. We arrived at 6:03 p.m. to pick up our vehicle (7/16 - Friday). The entire service department was empty. A sales rep helped us find our vehicle. He said there was no cashier to pay for our service. He asked his Sales Manager if we could take our vehicle home. It took the Sales Manager two seconds to say no. Didn't even stand up from his chair to tell us. 0We had to take an Uber all the way back to Woodland Hills to get our other vehicle. I keep asking myself, why did we not buy the Subaru instead of the Chevy? If this is the kind of customer service you would enjoy, then go and buy your next vehicle at AutoNation Chevrolet Valencia. They'll smile when you're buying...but after that, you're on your own. More

I always receive great customer service from everyone at the dealership. They are caring and professional. Steve J. is the best !! Thank you for taking such great care of my Volt. the dealership. They are caring and professional. Steve J. is the best !! Thank you for taking such great care of my Volt. More

Always great service and prices. Why go to your local mechanic when the dealership is better equipped to handle your car’s needs. Jerry is the most friendly and helpful service mechanic when the dealership is better equipped to handle your car’s needs. Jerry is the most friendly and helpful service More

They are great so far in taking care of my car needs and I hope they continue to be the same and only get better I hope they continue to be the same and only get better More

My husband left a message the night before our appointment because he forgot our daughter had an orthodontist appointment to get her braces on at 915 in Simi Valley where we live. He let you know appointment because he forgot our daughter had an orthodontist appointment to get her braces on at 915 in Simi Valley where we live. He let you know we would be late or have to cancel. I as well called at a quarter to 10, and spoke to a female advising her I would not make our 1030 appointment and could either be there at 11 or reschedule. She said not to worry and to come in and she would let them know I would be there by 11. When I showed up at 11, no one acknowledged me. One guy was playing on his computer searching the web and the guy who our appointment was with Steve Johnson I believe his name was was abrupt and rude saying to the guy playing on his computer when I asked if someone could help me: “can you check her in, she is late” then turns to me and proceeds to tell me “your appointment was at 1030 and now I am on lunch, so I can’t help you! I always take my lunch at 11, so that is why your appointment was at 1030 if you would have showed up on time, I would have helped you, but I’m already working through my lunch so he can help you!” I apologized and told him I called ahead and so did my husband but he still cut me off and said “well no one told me!” I understand if someone is having a bad day, but no one deserves to be treated such way when I tried to reschedule and was told to come in anyhow. I can’t say I will come back for any service. From not being greeted or asked if they could help me, to then telling me he can’t because I’m late and he was mad, not a very welcoming place. Not to mention I had my baby with me. More