AutoNation Chevrolet Valencia - Service Center

The have a excellent team of professional, reliable service, , friendly staff I’ve been service my truck for 3 year at same location. Thank you. service, , friendly staff I’ve been service my truck for 3 year at same location. Thank you. More

I have observed a large communication break down at this location in every exchange I have with them. My first appointment I called to confirm and they said the part was not in. If I had not called the day location in every exchange I have with them. My first appointment I called to confirm and they said the part was not in. If I had not called the day before the appointment I would have shown up and then they would have discovered they weren't ready to do the work. Yesterday I arrived to have my Catalytic converter installed. The man said, 'is the part here?' I said 'they called me.' He said, 'oh they usually call me. But I am glad they called someone.' This struck me as odd. He knew I was coming, how did he need know about the details of the job? Anyway, Everyone was very kind. They gave me a ride to a local business to wait while the work was done. I left my car and 3 hours later I got a call saying the people who ordered the part forgot to order a gasket that gets installed with the converter. So no work got done. How was this not discovered BEFORE I came for my appointment? They assign someone to the job the day you make an appointment and I wonder what their job really is, for I had an appointment based on getting a call that the parts were in. Yet not ALL the required parts apparently. Again, communication break down. I was a half mile a way around the corner from the dealer at a fedex kinkos. It took the courtesy shuttle over an hour to come get me. I walked back to the dealer. They couldn't send a ride a half mile around the corner? Customer service ball dropping. If I had a customer waiting after no work got done in a scheduled appointment making them happy would be a priority. Waiting an hour when I was around the corner felt ridiculous. I left out of sorts and frustrated and wonder what they do when things go down like this. Do they even review it and look to see what didn't work? I have compassion and patience and understand things happen but my overall and nearly every interaction has been bumpy at best and this adds up to poor impressions and me not wanting to do business there. More

Steve Johnson has been my service representative for years. There is nobody better. He knows my car as well as I do! From oil changes to tuneups, he’s always got me covered. years. There is nobody better. He knows my car as well as I do! From oil changes to tuneups, he’s always got me covered. More

All companies are are as good as their employees. My service rep, Jordan was excellent, and he represents your company very well. My service rep, Jordan was excellent, and he represents your company very well. More

I SCHEDULE SERVICE FOR SATURDAY 10;30 AM BUT DIDN'T GOT REGISTER, THEY WERE VERY BUSY SO JERRY HELP ME OUT AND MY CAR SERVICE THANKS TO JERRY. REGISTER, THEY WERE VERY BUSY SO JERRY HELP ME OUT AND MY CAR SERVICE THANKS TO JERRY. More

Staff is nice but I didn’t get a call when my car was ready from its oil change. Only knew because shuttle driver called to let me know he was ready to pick me up from the mall. Apparently he was notifie ready from its oil change. Only knew because shuttle driver called to let me know he was ready to pick me up from the mall. Apparently he was notified and was instructed to go get me. No biggie, I guess. I Scheduled the oil change over the phone and online also requesting for the steering to be looked at but at arrival I was told I had to bring it back another day for the steering to be looked at. They should have gave me a proper appointment time for both things to be taken care of, gas is too expensive to having to go back not to mention an inconvenience. More

Friendly and attentive Service Advisors and staff! Brought my 2018 Chevy Volt into the Service department due to a check engine light notification; setting up and online appointment was simple and Ste Brought my 2018 Chevy Volt into the Service department due to a check engine light notification; setting up and online appointment was simple and Steven helped me day of, explained the options avail to me and moved efficiently to coordinate the repair and got me my vehicle back quickly. Thank you for your great customer service and experience! More

Service Manager addressed some concerns very thoroughly. I appreciate the fact Matt took the time to listen. I appreciate the fact Matt took the time to listen. More

Just had my AC repaired at AutoNation Chevy In Valencia. Steve Johnson has always been my service advisor and I have had great service whenever I need help. He makes sure repair are timely and done correctl Steve Johnson has always been my service advisor and I have had great service whenever I need help. He makes sure repair are timely and done correctly. I have never had to return with any problems. Also I want to commend the AC technician that worked on my truck. Super clean. It's worth noting that he takes pride in his work. More

AMAZING CUSTOMER SERVICE! !! I must say the level of service was exceptional! Initially I went in because my tires were bald and I was told by staff that there were no appointm !! I must say the level of service was exceptional! Initially I went in because my tires were bald and I was told by staff that there were no appointments, however I saw Jerry Hicks and things changed immediately! I asked Mr.Hicks if he could take a look at my tires and determine if they were in good shape or safe to travel long distance on. Mr. Hicks immediately walked with me out to my car and did a inspection of my tires. He immediately confirmed that my tires were bald and needed to be replaced immediately as they were in bad condition. Mr.Hicks then managed to book me an appointment for the following morning and my tires were replaced and my car was aligned with no issues. Mr.Hicks was also able to utilize the shuttle service to get me back home while my car was being serviced! Mr.Hicks is a class act and his level of commitment to customer service should not go unnoticed. Thank you again, my family and I appreciate your hard work and dedication. It is truly appreciated Jerry! More