AutoNation Chevrolet Valencia - Service Center
Valencia, CA
512 Reviews of AutoNation Chevrolet Valencia - Service Center
Rick was my service representative and always does an amazing job with what I want done on the truck and the time it takes to get done. Great experience. amazing job with what I want done on the truck and the time it takes to get done. Great experience. More
Competent, professional and friendly staff! My experience at the store was pleasant and hassle free. Rick Clark my service advisor did a terrific job from start to finish; thank you Rick! My experience at the store was pleasant and hassle free. Rick Clark my service advisor did a terrific job from start to finish; thank you Rick! More
My experience was not good this time. I dropped off my van on a Friday morning and did not hear back until the late afternoon when I called to inquire about the progress. I was told that I dropped off my van on a Friday morning and did not hear back until the late afternoon when I called to inquire about the progress. I was told that it had not even been looked at. My van remained at the service yard until Monday. By Monday afternoon I finally got a diagnosis on the problem but some of the parts were no longer available and the others wouldn’t be in until Tuesday. By Tuesday afternoon the parts had not arrived yet. After calling the service department I was told the part had just arrived and would be installed first thing in the morning. As you may have guesses, it wasn’t until later Wednesday evening that the work on my van was finally completed. Six days to diagnose and replace a cracked radiator and to be unable to make the other repairs. Not good. More
My Service Advisor Jerry hicks, is one of the best employees I’ve had contact with at Valencia Chevrolet. He is willing to go above and beyond for his customers. My vehicle came in for a check engine employees I’ve had contact with at Valencia Chevrolet. He is willing to go above and beyond for his customers. My vehicle came in for a check engine light and he went out of his way to make sure I was taken care of. He deserves the recognition. More
Excellent customer service. Jerry is awesome. He is professional, courteous, and handles service of my vehicle in a timely manner. Jerry is awesome. He is professional, courteous, and handles service of my vehicle in a timely manner. More