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AutoNation Chevrolet Valencia - Service Center

Valencia, CA

4.7
512 Reviews

512 Reviews of AutoNation Chevrolet Valencia - Service Center

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August 19, 2022

Took my tahoe 13 in and yes they did the recall but it took them 4 days too long and all I got was my door handle to my driver side door was broke when I got my truck back. More

by Lamar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven
Aug 24, 2022 -

AutoNation Chevrolet Valencia responded

Hi Lamar, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9107 to discuss what we can do to help.

August 18, 2022

Rick Clark is the one you want to deal with. He doesn’t act like a typical dealer service person. He makes sure the job gets done and you don’t feel ripped off. More

by JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Clark
Aug 23, 2022 -

AutoNation Chevrolet Valencia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 17, 2022

One of the easiest days I’ve had having my car repaired everything went well Steve was a gentleman and help me through it did a great job thank you More

by firemic1048
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Aug 23, 2022 -

AutoNation Chevrolet Valencia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 17, 2022

Thanks to everyone at AutoNation Chevrolet Valencia, you took me in last minute and fixed my warranty issue with speed and efficiency… back on the road for more adventures! More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Aug 23, 2022 -

AutoNation Chevrolet Valencia responded

Hi Linda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 15, 2022

My electric Bolt has spent a fair amount of time at this dealer’s Service Department. The people there are very nice, but they have trouble fixing my Bolt because Chevrolet corporate doesn’t know how to fi More

by Isabel
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Hicks
Aug 19, 2022 -

AutoNation Chevrolet Valencia responded

Hi Isabel, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 14, 2022

I hate this dealership. I only have negative experiences with them. Service reps act like you're inconveniencing them and they are never friendly. This most recent experienc More

by Shaunaparnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Clark, Dante
Aug 19, 2022 -

AutoNation Chevrolet Valencia responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 200-9107. We hope to hear from you.

Aug 19, 2022 -

Shaunaparnell responded

I appreciate your efforts to make it up to me, but the issue I had is now finally resolved and I no longer wish to even think about it. It took me 4 visits to the dealership to get my new remote/key cut because your staff is undereducated and not fully trained. Fix that for the sake of all of your customers. Make sure they are happy to be working there. That would make a big difference.

August 13, 2022

I've been going to this dealership for 9 years, and the service has always been top-rated. More

by marlynjoel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Johnson
Aug 17, 2022 -

AutoNation Chevrolet Valencia responded

Hi Marlynjoel, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

August 13, 2022

Arianna was very helpful when I brought my car in for service. She was on top of everything. More

by Ubaldo.velasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arianna
Aug 18, 2022 -

AutoNation Chevrolet Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 12, 2022

Great service advisors. They are kind puntual on time promised. Great waiting area. Friendly smiles every where. More

by Sonja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Aug 16, 2022 -

AutoNation Chevrolet Valencia responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 11, 2022

I always get great service from Steve Johnson. He looks out for our cars needs. Only suggest the work that is required. More

by Keith Walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Johnson
Aug 16, 2022 -

AutoNation Chevrolet Valencia responded

Hello Keith, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Valencia. Don't hesitate to call us if you ever need anything. Be safe on the road!

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