AutoNation Chevrolet Valencia - Service Center

They have always been kind, courteous, and let you know what is your on with your car. And do the very best to get your car back to you in a timely manner. Steve in the service department is one of the be what is your on with your car. And do the very best to get your car back to you in a timely manner. Steve in the service department is one of the best service people that anyone would love to work with. More

Service at Autonation Chevy is always quick, fast and easy. Jerry makes you feel like you will be taken care of and is straight forward. Along with the rest of it the staff, I would recommend working wit easy. Jerry makes you feel like you will be taken care of and is straight forward. Along with the rest of it the staff, I would recommend working with anyone in the service department. Looking forward to my next maintenance check! More

Even If I move I will STILL pick this dealership over closer ones for my car. closer ones for my car. More

My service advisor was Arianna she was very detailed professional and knowledgeable. Thank you Arianna! professional and knowledgeable. Thank you Arianna! More

Always friendly and knowledgeable staff. Very fair prices and takes time with the customer. Excellent experience. Very fair prices and takes time with the customer. Excellent experience. More

The first time I went to Auto Nation Chevy in Valencia was to buy a truck. I walked into the sales floor and a salesman was playing video games on his phone. After 10 minutes of me standing there, he st was to buy a truck. I walked into the sales floor and a salesman was playing video games on his phone. After 10 minutes of me standing there, he stopped long enough to ask me if I needed help. I told him I was looking for trucks. He pointed to the side of the lot where trucks were and said “what we have is out there”. I immediately drove to Rydell and ordered a truck that day. On a recent trip, while pulling my travel trailer, I noticed the dash display didn’t work when my trailer was plugged in. I was unable to use the features of my trailer package. I researched the problem and discovered it is a known software problem that Chevy has failed to resolve in 3 years. Ironically they still charge for the package even though they know it won’t work for the customer. There were solutions that buyers listed online, to temporarily resolve this issue. Those solutions didn’t work for me. My first step to getting the problem resolved was to call the service department to see if a solution had come down from Chevy. I spoke to a young lady who offered to set me up with an appointment. I asked if she could research a solution in their computer database or ask a tech, she could avoid me dropping of the truck for no reason. She told me she couldn’t answer my question and said she would have someone call me back. As you guessed it, weeks later NO CALL. I decided to stop by Auto Nation Chevy to see if Chevy had come up with a solution, since the posts online were fairly old. I spoke to Casey and asked if he could check for an update. He told me the techs would need to look at the truck. I explained I didn’t want to go through the hassle of leaving the vehicle if it was already known that there wasn’t a solution yet. He seemed confused and insisted I needed to drop the truck off. I made an appointment for two days later. When I arrived to drop off the truck I reminded Casey of the problem with the trailering display. He struggled endlessly to type up my paperwork. It was at this point I could tell he was new to the job. He typed it up but stated in the “customer stated” section that I reported that the backup camera did not work when trailering. I corrected him and stated the camera worked perfectly, the problem was with the dash touchscreen. While discussing it he repeatedly commented about the “camera” not working. I corrected him 5 or 6 times. I finally insisted we go to the truck so I could show him (something service men always do). I showed him in detail and reiterated many times that the camera worked, as well as showed him. During our discussion he commented that in the short time that he’s worked there he is shocked at how many things break on new Chevy’s. Not something I wanted to hear about my newer truck. We went back inside and he fought with the computer to write up my paperwork, accidentally erasing everything several times. He struggled to get his partners to help him, as they all seemed frustrated with him. He finally got another serviceman to help him. For the customer complaint he told the guy helping him, that I reported that the camera wasn’t working while trailering. I lost my mind. I snapped at Casey correcting him yet again. His partner told me I could leave and that he would help Casey get everything written up correctly. Two hours later I received a call from a technician asking for clarification on the problem. He explained that he thoroughly checked out the camera and it appeared to be working perfectly. I explained how I told Casey 10 times that the camera worked. The technician read what Casey wrote on the paperwork, which again was completely wrong. I discussed the problem and the technician who told me immediately that problem is known to Chevy and there is no known solution as of yet. Pretty much what I asked Casey about two days prior, and the morning I needlessly dropped my truck off. He said he would write up his paperwork and let Casey know I could pick up my truck. A couple hours later Casey called to repeat what the tech and I discussed. He told me he had to complete my paperwork and would call me when it was ready. Three hours later I hadn’t heard anything. I called Casey and he said I could come and get it. I asked to send the shuttle for me. Casey told me, while talking to him on the phone, to “write my address down for him and he would give it to the shuttle driver”. What???? How do I do that??? I told him my address should be on my paperwork and then listened to him fight with the computer for 5 minutes, just trying to pull up my account. I eventually told him to write down my address and gave it to him. I picked up the truck without issue. It should be noted that during this entire ordeal, anytime I asked Casey a question he didn’t have the answers to (at least 10 times), he felt it was completely acceptable to say “I’m not really sure” or “I don’t know, I just started working here”. Not sure why he thinks that because he didn’t know the answer, I shouldn’t get the answer. Before I come across as a male Karen, picking on a new employee, if this guy showed the slightest bit of effort to do a good job, I’d be behind him. He just doesn’t have it and I think the fact his partners were already fed up with him in his first week, says a lot. Every employee I’ve had contact with at this dealership has a bad attitude towards customer service. More

The ultimate fix appears to have been fine (replacing a collapsed lifter in a 2021 Yukon XL).. However, the dealership is horribly understaffed. Our car was promised in 3 days - it took 15. Each time I a collapsed lifter in a 2021 Yukon XL).. However, the dealership is horribly understaffed. Our car was promised in 3 days - it took 15. Each time I asked if it was done (I had to constantly call them - they did not keep me updated), the service writer said it had not started it yet because the tech had other cars ahead of it. Only one tech? While they covered the basic cost for a rental, I opted for the additional insurance based upon needing the rental for 3 days max. It cost me about $352 for the insurance because the dealership took way too long to get it repaired. I doubt I will go there again given this lousy experience. I will drive to Burbank to Community Chevy where we have received excellent service year after year. We recently moved from Burbank to Santa Clarita. In hindsight, it was a big mistake going to AutoNation. I should not have had a big rental bill, or been without our car for over 2 weeks. More

Steve Johnson was very good and honest. I would only use Steve for my future visits. LOF and inspection were what I expected. Oh, office should get a cashier back to help assist expediti I would only use Steve for my future visits. LOF and inspection were what I expected. Oh, office should get a cashier back to help assist expediting the pick-up of the vehicle when done. More

Made an appointment for oil change. Car was promptly serviced and I was in an out in a little over an hour. Service Writer Steve Johnson. Thanks Russ Obarski Car was promptly serviced and I was in an out in a little over an hour. Service Writer Steve Johnson. Thanks Russ Obarski More

Services was great Jerry the service advisor as always very helpful and friendly. I arrive at 8:40 am and the my car was ready by 10:15am. Jerry went over what service's will be needed on my next schedule very helpful and friendly. I arrive at 8:40 am and the my car was ready by 10:15am. Jerry went over what service's will be needed on my next schedule service. More