AutoNation Chevrolet Valencia - Service Center

Wonderful customer service! !! I'm a proud Chevy Volt owner but had serious problem with my 2017, where it was not drivable. I dropped off the car first thing on Monday morning !! I'm a proud Chevy Volt owner but had serious problem with my 2017, where it was not drivable. I dropped off the car first thing on Monday morning and got a courtesy ride home from their very pleasant driver. It took them 2 days to assess but Jerry was in contact and very apologetic. As I had researched, it ended up being a control module that was backordered indefinitely due to supply chain issues, but Jerry's customer service was above and beyond taking away the pain from that bad news. He got approved (on his day off) for me to get a rental car. I worried needlessly that the part would come in at some point weeks later, but without me following up, they would let the car sit. The part came in the following week and it was repaired the next day after the part was received by the dealership! . Jerry even arranged for the rental car to be picked up at the dealership so I didn't have to figure out those logistics. To top it off, both the repair and rental car were fully covered under their Powertrain warranty and all with zero hassle. Customer service is not dead here, I've recommended them to my boyfriend and his daughter who both have similar year Volts. More

Dropped off my car Lexus 300h at 11 for simple oil change. Waited till 2 and finally asked the status cuz I had a meeting at 330 in LA. Come to find out they haven’t even gotten to the car yet. I unde change. Waited till 2 and finally asked the status cuz I had a meeting at 330 in LA. Come to find out they haven’t even gotten to the car yet. I understand shortage of staff but no communication what so ever. So I asked them to just do the service and not to wash or vacuum. Got in my car, maintenance light is still in. I asked and they said, “ you would have to take it to Lexus to reset it” my question if you can’t handle all the cars why give out appointments. 2nd horrible service at Auto nation branch so i just ended canceling service subscription. More

Lorenzo at this dealership is an amazing employee. They had to keep my car for 3 days and was forced to get a rental car and though he didn’t have to he went out of his way to make sure that they rei They had to keep my car for 3 days and was forced to get a rental car and though he didn’t have to he went out of his way to make sure that they reimbursed me for the rental car. I appreciate him and his supervisor so much. More

Service at autonation chevy is great. . unfortunately I got stuck with a truck that continues to have issues since new. I hope they continue to honor the warranties and follow up notes ad . unfortunately I got stuck with a truck that continues to have issues since new. I hope they continue to honor the warranties and follow up notes added to the continued issues. Dante and Lorenzo have both been extremely helpful and definitely tries to accommodate and repair the issues. A+ on the customer service. More

Easy to make an appointment. I'm waiting for a part that was ordered. No work has been done on my car. I'm waiting for a part that was ordered. No work has been done on my car. More

Quality service every time. Steve Johnson is the man to work with. I highly recommend Steve Johnson is the man to work with. I highly recommend More

Thanks for the prompt service and quality repair on my Cadillac Escalade. I am very satisfied. Cadillac Escalade. I am very satisfied. More

This is my local Chevy dealership and I always come back. The service is quick, professional and Steve J always treat me well. My Volt is still going strong. The service is quick, professional and Steve J always treat me well. My Volt is still going strong. More

I get my trucked serviced at AutoNation Chevrolet Valencia every 2-3 months for the last several years. Never disappointed. Great service. Valencia every 2-3 months for the last several years. Never disappointed. Great service. More

My 2017 Chevy Silverado pickup truck was towed in with a bad transmission. I was treated professionally and was serviced right away. My truck was in the shop for about a week. Transmission was replaced a bad transmission. I was treated professionally and was serviced right away. My truck was in the shop for about a week. Transmission was replaced and my truck is running great. I would recommend anyone to use Chevy for service and also to buy a vehicle. More