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AutoNation Chevrolet Valencia - Service Center

Valencia, CA

4.7
512 Reviews

512 Reviews of AutoNation Chevrolet Valencia - Service Center

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December 03, 2022

5 star for Jerry but unhappy with the policy of not having courtesy car. My knee was in a cast and think management should consider my situation with common sense. Plus I came from Tehachapi for the re More

by Willyboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry
Dec 05, 2022 -

AutoNation Chevrolet Valencia responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9107 to discuss what we can do to help.

December 02, 2022

They seem Very unorganized and seem like there always in a hurry I spoke to 3 different advisors, when I picked up my vehicle no one was going to explain what was done as far as repairs. More

by Hpz188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey, Lorenzo,
Dec 05, 2022 -

AutoNation Chevrolet Valencia responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 200-9107. We hope to hear from you.

December 02, 2022

Casey was a great help. Great job on the vehicle and your professional crew team More

by chrisdorowsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Dec 05, 2022 -

AutoNation Chevrolet Valencia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Casey here at AutoNation Chevrolet Valencia. If you need more help, our team is available to talk -- safe travels!

December 01, 2022

Great customer service, staff is very friendly. Rick the service director is 👌 absolutely the best More

by Sandydukic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Service Manager
Dec 02, 2022 -

AutoNation Chevrolet Valencia responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

November 29, 2022

Saturday walk in without a appointment, service manager and staff were able to work on my 2020 Silverado. Service advisor Lorenzo Garcia was even able to find a online coupon and my vehicle was ready to g More

by robherdez15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo Garcia
Nov 30, 2022 -

AutoNation Chevrolet Valencia responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Valencia. Feel free to stop by if you ever need any more help.

November 23, 2022

Infotainment center went blank, no radio or any other feature. Talked to Dante about this and made an appointment to get it checked. Turns out I needed a new radio, when the new one came in, made anoth More

by paul.lange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante
Nov 25, 2022 -

AutoNation Chevrolet Valencia responded

Hi Paul, Feel free to stop by if you ever need any more help. hank you for taking the time to share your feedback with us.

November 18, 2022

I love Valencia Chevy they are always very though and polite and accommodating . Do great work More

by esperanzatelford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante , Trianna
Nov 22, 2022 -

AutoNation Chevrolet Valencia responded

Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

November 17, 2022

I took my car in for service. My advisor was Jerry, he was very informative of what service was needed. I picked up the car he was explaining the service details to me. I definite More

by CherS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Nov 22, 2022 -

AutoNation Chevrolet Valencia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jerry here at AutoNation Chevrolet Valencia! We do hope we can be of assistance in the future. Take care!

November 17, 2022

I was very disappointed. I waited for 2 hours and my car never got serviced. I ended up leaving and probably won't go back. More

by dsport07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Garcia
Nov 22, 2022 -

AutoNation Chevrolet Valencia responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9107 to discuss what we can do to help.

November 15, 2022

Clean facility, friendly and helpful employees, knowledgeable Service managers, quick service, they even washed my car 😊 More

by Gma17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Johnson
Nov 18, 2022 -

AutoNation Chevrolet Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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