AutoNation Chevrolet Valencia - Service Center

Went in for a diagnostic and oil change service. Jerry was fantastic, he was informative and has great customer service skills! All employees at Valencia Chevy are accommodating and friendly! Jerry was fantastic, he was informative and has great customer service skills! All employees at Valencia Chevy are accommodating and friendly! More

Lorenzo was very helpful in getting my truck serviced while I waited. He was also very informative. while I waited. He was also very informative. More

Everyone at AutoNation Valencia is very friendly and helpful, they always make me feel very welcome! helpful, they always make me feel very welcome! More

Quick and friendly service staff. Great service was able to assist and get me out as soon as possible, a loan vehicle was arranged quickly. Great service was able to assist and get me out as soon as possible, a loan vehicle was arranged quickly. More

There is lack of communication between service coordinator and customers. I also suggest checking your itemized statement very well for double charges. coordinator and customers. I also suggest checking your itemized statement very well for double charges. More

Jerry and his crew of service technicians always take great care of Chevy Cruz , I never have to worry about that! great care of Chevy Cruz , I never have to worry about that! More

They got my truck in right away for the oil change. I walked across the street and had breakfast and when I came back it was ready. I walked across the street and had breakfast and when I came back it was ready. More

Terrible service. Work was performed on my vehicle without notifying me. My extended warranty didn’t cover a “software update” so I had to pay out of pocket. The manag Work was performed on my vehicle without notifying me. My extended warranty didn’t cover a “software update” so I had to pay out of pocket. The manager did not return my phone call. The employees were cursing out loud. Very unprofessional setting. I will never return to this dealership. On top of that it took two weeks to get my vehicle checked. More

I should have listened to all the other negative reviews about the service department. Took my car in for a recall fix. Took the car in at 7am and was told it would be done around 11am. It wasn't. I was the about the service department. Took my car in for a recall fix. Took the car in at 7am and was told it would be done around 11am. It wasn't. I was then told they were "letting it sit in the sun to warm up" so the piece they needed to remove would come off without breaking. Total BS but they hadn't fixed my car so I let it go. I took my car in early because I had to work later. I was told 11am. Then 1pm. Then nothing. Finally at 3:30pm I just went to get my car, repaired or not. The service advisor was very cordial except for the bs about the sun. So I'm adding a star for that. I didn't get my car until 4:00pm. From 7am to 4pm for a wiper recall I was told by the dealer would take about an hour. I'll just take my car to a dealer in the valley if dealer service is needed again. More

I have leased and serviced 5 vehicles here and have always had a great experience. The service at times like a little longer than I would like, but the advisors are always upfront and offer alternate t always had a great experience. The service at times like a little longer than I would like, but the advisors are always upfront and offer alternate transportation. More