AutoNation Chevrolet Valencia - Service Center

Excellent service as always. Steve Johnson took care of me updated on the time the truck would be ready and it was ready on time . Truck got cleaned and service was great…. Steve Johnson took care of me updated on the time the truck would be ready and it was ready on time . Truck got cleaned and service was great…. More

Good communication with Casey helped narrowing down the problem and lead to a good solution. problem and lead to a good solution. More

Car running great now. However, it took 3 days and better, more pro-active communication would have been greatly appreciated. However, it took 3 days and better, more pro-active communication would have been greatly appreciated. More

Well took my car in for a service, 4 miles on the way home my tire pressure sender comes on I turn around and go back the the dealership and they tell me I need to deal with it else where instead of look home my tire pressure sender comes on I turn around and go back the the dealership and they tell me I need to deal with it else where instead of looking into the matter for me. As if they didn’t want to deal with it since they already got what they wanted from me. More

Very nice facilities seems like that might be understaffed as far as being able to get questions answered in the service department. understaffed as far as being able to get questions answered in the service department. More

Very nice people they got the job done friendly staff nice inventory thanks guys appreciate you guys. nice inventory thanks guys appreciate you guys. More

Was very helpful and very profesional and will recommend this Valencia Chevy dealer to anyone this Valencia Chevy dealer to anyone More

This was our first time going here for service, but it was easy in and out, and Jerry Hicks was great! was easy in and out, and Jerry Hicks was great! More

I brought my 1500 Silverado in due to a loud sound that would occur when driving only in certain windy conditions, so it was very hard to duplicate. I presented video to the service member that was assisti would occur when driving only in certain windy conditions, so it was very hard to duplicate. I presented video to the service member that was assisting me, but the tech could not duplicate the issue, so I wad pretty much out of luck. I couldn’t believe I was going to be stuck with this problem having a truck still under warranty with only 14,000 miles on it. I spoke with the service manager, Rick Clark, and showed him the video. He knew exactly what the problem was and coordinated with his techs to resolve the issue. Rick Clark exemplified true customer service, and went out of his way to make sure the problem was resolved. This situation went from me writing/filing complaints about Chevy, to me being a happy satisfied customer and writing this review. Thanks Rick!! More

Worst experience ever,service department was horrible and full of lies.My car sat in parking lot for a month and when trying to get in contact with service the manager that was also challenging,just sent to full of lies.My car sat in parking lot for a month and when trying to get in contact with service the manager that was also challenging,just sent to voicemail. More