AutoNation Chevrolet Valencia - Service Center
Valencia, CA
522 Reviews of AutoNation Chevrolet Valencia - Service Center
Made at least 4 phone calls with questions about the problem (brakes catching suddenly & without warning). Service advisor did not respond. Finally got a call back after closing from another advisor wh problem (brakes catching suddenly & without warning). Service advisor did not respond. Finally got a call back after closing from another advisor who repeated the tech's notes (unable to duplicate issue) which were unhelpful. Was told their service vehicle could pick me up to get my car. Called 2 more times and no one called back and no ride showed up. Finally uber'd back to pick up my car at my expense. 2 days after tech was done. In the meantime, I did my own research and found advice to try which I am now testing. More
I had our Traverse in for an oil change and requested an appraisal of its value. Steve Johnson was the service advisor, I use him as my go to advisor he never disappoints. He had all the work done and had appraisal of its value. Steve Johnson was the service advisor, I use him as my go to advisor he never disappoints. He had all the work done and had the appraisal done as well in a timely manner. he sent notifications as to where my car was during the process and what else needed attention. I appreciate Steve's professionalism and and attitude toward customer relations. More
Steven Johnson and all the staff at AutoNation Chevrolet of Valencia are very knowledgeable and provided excellent customer service in a timely manner. of Valencia are very knowledgeable and provided excellent customer service in a timely manner. More