AutoNation Chevrolet Valencia

The response to my internet inquiry was fast. (Willie) The response to my internet inquiry was fast. (Willie) The new vehicle price and trade-in value was easy to negotiate. (Eric) The fianance proce The response to my internet inquiry was fast. (Willie) The new vehicle price and trade-in value was easy to negotiate. (Eric) The fianance process was quick and professional. (James) The whole staff was friendly and very accomodating to meet my time constraint. Willie was very easy to work with, no pressure and i would refer him to friends and family. They also respected that I was a repeat customer and it was reflected in the deal. More

I was looking for a new vehicle and worked with the Sales team at Powers Chevrolet, Valencia during a three month period. They were very patient with me and did not use any high pressure sales techniques. team at Powers Chevrolet, Valencia during a three month period. They were very patient with me and did not use any high pressure sales techniques. I worked with Mr. Derrill Boon and purchased a 2012 Chevrolet Equinox. Mr. Boon did an outstanding job to work with me and to close the deal. This car is the fourth new Chevrolet vehicle that I have purchased, and my experience at Powers Chevrolet Valencia had been my best experience. More

I'm very satisfied with Power Chevy Sales and Service Dept. Started with very few parameters for buying a "valued price" vehicle new or used and Vanessa showed and taught me alot without Any Pressure and Dept. Started with very few parameters for buying a "valued price" vehicle new or used and Vanessa showed and taught me alot without Any Pressure and with a great deal of patience. I narrowed things down and returned to narrow further. Derrill who was also great, helped me since Vanessa was not there that day. Third visit, came back and bought a used Chrysler Pacifica with Vanessa. While the vehicle had a problem arise only 6 days after purchase they handled EVERYTHING for us, diagnostic and service. It was not really their fault, it wasn't mine either. But Vanessa had really stressed the value of purchasing a used car from them - and they proved it. I appreciate it. A dealership that really cares about it's reputation and customer service. Good job. I highly recommend Power Chevy and Vanessa rocks! More

First of all I want to say thanks to Willie, Chris, and James for your customer service. After spending about 4 hours there due to a shortage of staff, which we understand because of the tent sale in UCLA James for your customer service. After spending about 4 hours there due to a shortage of staff, which we understand because of the tent sale in UCLA Power Valencia Chevrolet was hosting, my fiancee and I are very happy to have the vehicle we wanted. We were over all satisfied with the service and deal. I would recommend a family member or a friend anytime to Power Valencia Chevrolet. Thank you, Arnie Venegas and Norma Ordaz More

I hate buying a car. It rates up there with a root canal. Willie made it easy. He found the car we wanted and worked out the deal withoutus having to leave home. When we got to the dealer everything was rea Willie made it easy. He found the car we wanted and worked out the deal withoutus having to leave home. When we got to the dealer everything was ready. NO haggling, no surprises and no problems. He and the other staff were very pleasant and polite. I would definately go back when I need a new car. More

I just bought a used Lexus from Power Chevy last night. I'm literally super impressed with the customer service. From the monent I walked in until I left the dealership, I had a great feeling about my whol I'm literally super impressed with the customer service. From the monent I walked in until I left the dealership, I had a great feeling about my whole experince. Everyone was super nice/friendly. The thing i liked most was that my Salesperson Willie, the Sales Manager Chris and the Finance Manager James were really professional. I will be sure to let everyone I know they can totally trust Power Chevy in Valencia. I am a Finance Manager for an Independed Car Dealership, And I was super impressed with the great service I got from Power Chevy. Yoney Shemesh (818)929-5920 GOD BLESS AMERICA AND ISRAEL!!! More

Been working with Willie for quite sometime now. He is a very honest person and will work hard to get what I wanted. I am in the process of buying another car from Willie now. Great Job Willie and thanks fo very honest person and will work hard to get what I wanted. I am in the process of buying another car from Willie now. Great Job Willie and thanks for making by Car buying experience an easy one. Kudos to his team of managers too who are always willing to take time to help me in getting the deal i want. More

To whom it may concern, In the past 25 years I have To whom it may concern, In the past 25 years I have been unable to trust car salesmen and I speak only from experience. This was until I worked wit To whom it may concern, In the past 25 years I have been unable to trust car salesmen and I speak only from experience. This was until I worked with Willie Dalgen. Willie was honest and gave it to me straight. No BS. He provided best price and got me out the door fast with the truck I wanted. Willie earned an “Excellent” overall rating from the excellent service he provided me. I also received excellent service from the Sales Manager and Finance Manager, but Willie is the best. Thank you, Jonathan Grantham More

I appreciated the attentive & knowledgeable sales I appreciated the attentive & knowledgeable sales associates & efficiency of finance department, everyone was very friendly! I am very happy with my I appreciated the attentive & knowledgeable sales associates & efficiency of finance department, everyone was very friendly! I am very happy with my Tahoe...thank you very much!!! More

I was in the market for a new car and I walked into Power Chevrolet in Valencia. Initial impression was good, I sat down to the table with the salesperson (actually two of them, which was kind of strange bu Chevrolet in Valencia. Initial impression was good, I sat down to the table with the salesperson (actually two of them, which was kind of strange but I didn't seem to mind at that time) and we negotiated the price for the new Chevrolet Cruze. They ran credit report on me, got all my financial and employment information, approved me, and I drove off their lot in a new car. It goes VERY STEEPLY DOWNHILL from here. While my first day's impression with PowerChevrolet of Valencia was good and everything was candy-dandy, three days later my relationship with this particular dealership turned into a TOTAL NIGHTMARE. I got a phone call from Harry, a guy that does finances, who informed me in an English accent that Ally Financial rejected my application and that I will need to return the car. I asked him why did they approve me in the first place three days ago. His response was that Power Chevrolet Valencia uses a different credit scoring and completely different method to approve customers, than Ally Financial. Yet, they finance all new cars with Ally. If that isn't a bunch of baloney and they actually do that, it is very unprofessional for them to actually approve a customer for a new car and have him or her believe it, have them drive off their lot, and then ask the customer three days later to bring the car back. But this is not why I am writing this review at all as you will find out soon. I said to Harry that I will return the car the same evening, but have the deposit refund check ready for me. At this point Harry said it would not be possible, and that I would need to wait a few days to get my $750 refund check. I said that I've seen my $750 check, which I gave them three days ago, already cashed, and I can bring a proof of this if he can't check their bank records. He said that this would not change anything and again repeated that it would not be possible for him to give me the $750 check and I would have to wait. Then I said that I would return the car when he had the check ready for me. At this point this joker said "do you think I or my dealership needs your stinking $750?". I wish I recorded this conversation, because that was something else. It was not your usual conversation with a dealership employee. I said "I don't think I will ever buy a GM car again". His response to this was short: "Good!". To my bewilderment he then said that he would have the car repossessed and I would lose the $750 in the process. What a piece of work!!! I said I had no problem with returning the car, just have the $750 check ready for me when I walk in with the keys. Again, the response was "No". I asked to speak with the dealership's manager. Of course, the manager was conveniently "in a meeting". I said I wanted to speak with the manager and I would call back later. When I called back an hour later the manager this time was not available because he "stepped out and would not be back for the rest of the day". So fine, I drove the car for another day checking the parking spot whether or not they were towing the car. The next day, I called early in the morning asking to speak with the manager. Again, the manager was not available, and I actually never got to speak about this with anyone else other than Harry. At 3:30pm the same day Harry called my home number and left message on my answering machine saying "I have the check for you ready so I guess I will see you this evening". I actually drove after work with my wife as a witness to return this damned car to Power Chevrolet of Valencia. I walked in and went to Harry's office. I said that I was returning the car and he snapped at me "don't you see I am with customer?". After waiting for about 45 minutes, he finally asked me for the keys, and handed a $750 check to me saying "here's your check". He went out to inspect the car, came back and wanted me to sign a release of responsibility for the car, saying that I would be responsible for any damage to the car until the current mileage. However, when I looked at the paper he handed me, I noticed that the mileage was incorrect. It was 9 miles more than the actual mileage (the last two digits were reversed, 65 instead of 56). At this point I wasn't going to trust anyone from this dealership and the last person I would trust was Harry, so I had him correct the mistake before I signed this piece of paper. I cashed the check the very next day and I know I will never step into Power Anything of Valencia, and the heck with GM too for having such crappy dealerships. As for Harry, he shouldn't be working with customers at all. Good luck to you in your new job. More