AutoNation Chevrolet Valencia

In all my years of dealing with auto mechanics, Steve Johnson of Autonation Chevy is the only one I have ever felt I could trust. He has always been straight and clear with me...no games, no attempts to Johnson of Autonation Chevy is the only one I have ever felt I could trust. He has always been straight and clear with me...no games, no attempts to rip me off. Excellent guy. More

No one even aknowledge we existed! Was ready to purchase all we needed was some help. Not even a smile. Everyone just looked and continued doing oyher things. Not selling! Will be buying somewhere else. I g all we needed was some help. Not even a smile. Everyone just looked and continued doing oyher things. Not selling! Will be buying somewhere else. I guess no one wanted to sell that day. More

I always receive great customer service from everyone at the dealership. They are caring and professional. Steve J. is the best !! Thank you for taking such great care of my Volt. the dealership. They are caring and professional. Steve J. is the best !! Thank you for taking such great care of my Volt. More

Always great service and prices. Why go to your local mechanic when the dealership is better equipped to handle your car’s needs. Jerry is the most friendly and helpful service mechanic when the dealership is better equipped to handle your car’s needs. Jerry is the most friendly and helpful service More

They are great so far in taking care of my car needs and I hope they continue to be the same and only get better I hope they continue to be the same and only get better More

My husband left a message the night before our appointment because he forgot our daughter had an orthodontist appointment to get her braces on at 915 in Simi Valley where we live. He let you know appointment because he forgot our daughter had an orthodontist appointment to get her braces on at 915 in Simi Valley where we live. He let you know we would be late or have to cancel. I as well called at a quarter to 10, and spoke to a female advising her I would not make our 1030 appointment and could either be there at 11 or reschedule. She said not to worry and to come in and she would let them know I would be there by 11. When I showed up at 11, no one acknowledged me. One guy was playing on his computer searching the web and the guy who our appointment was with Steve Johnson I believe his name was was abrupt and rude saying to the guy playing on his computer when I asked if someone could help me: “can you check her in, she is late” then turns to me and proceeds to tell me “your appointment was at 1030 and now I am on lunch, so I can’t help you! I always take my lunch at 11, so that is why your appointment was at 1030 if you would have showed up on time, I would have helped you, but I’m already working through my lunch so he can help you!” I apologized and told him I called ahead and so did my husband but he still cut me off and said “well no one told me!” I understand if someone is having a bad day, but no one deserves to be treated such way when I tried to reschedule and was told to come in anyhow. I can’t say I will come back for any service. From not being greeted or asked if they could help me, to then telling me he can’t because I’m late and he was mad, not a very welcoming place. Not to mention I had my baby with me. More

This is beyond bad customer service. My second encounter with their service department was even worse then my first. Not only are they unhelpful and obtuse, they're complete xxxxxxxx (lo My second encounter with their service department was even worse then my first. Not only are they unhelpful and obtuse, they're complete xxxxxxxx (looking at you Gerry). Never again... I have no idea how they stay in business. More

unable to even speak with a manager 1 made an appt for a recall. I went in and waited for an hour while the work was being performed. after an hour I was approached and told that they di 1 made an appt for a recall. I went in and waited for an hour while the work was being performed. after an hour I was approached and told that they did not have the part. I took the day off to get this done so I lost a days wages and I inconvienienced my employer and I waisted my time. I was told sorry come back. why was inventory not checked before I got there they new what I was there for., I waisted my day. I called to speak with the manager and was told he was too busy and I would have to speak with his assistant. I was transferred and the assistant never picked up the phone. They are now liable for what ever happens because of their negligence. This was a saftey recall. with possibility of fire!!!! They made no attempt to get my vehicle taken care of. More