AutoNation Chevrolet Timonium - Service Center

The recent service experience was fine. The service writer (Jody) has been my go to person for years. He has proven that I can trust him to look out for my needs. I’d give him 5 stars. The The service writer (Jody) has been my go to person for years. He has proven that I can trust him to look out for my needs. I’d give him 5 stars. The overall dealership experience has slipped over the years. More

competent professional and well-run dealership. Everyone was pleasant the place was clean, and overall a very nice experience. Everyone was pleasant the place was clean, and overall a very nice experience. More

Service advisor was professional, friendly and did a great job of communicating my service needs, costs and length of time for repairs. The technician stayed late to perform the work and my truck was r great job of communicating my service needs, costs and length of time for repairs. The technician stayed late to perform the work and my truck was ready and available for pick-up in a reasonable amount of time. Greg Winebrenner delivers on making you feel like family and not just a customer. The service adviser and service technician servicing Cadillac's definitely delivered. Great job... More

I brought my Camaro in for a new battery and windshield wipers. I asked what the price would be and left. When I picked up my car i blindly paid the bill and got in my car. I then looked at the bill detail wipers. I asked what the price would be and left. When I picked up my car i blindly paid the bill and got in my car. I then looked at the bill detail and found this. Parts $344.17 no problem. Labor $57.95 no problem. Misc. charges $48.25. I went back in and asked what the misc charges were and was told shop supplies. I said that I had xxxxxx work done and there were no shop supplies needed. I then asked if this was a percentage and was told yes. I should not be charged a 12% profit charge for helping to keep people employed in my community. I won't be back. More

Technicians know what they are doing and communicate well. Service interface is trustworthy and comes up with reasonable expectations well. Service interface is trustworthy and comes up with reasonable expectations More

Fast and professional service was great. I would watch out for add- on deals as they appeared pricey. I would watch out for add- on deals as they appeared pricey. More

Greg Wineberg has always make sure that I receive top notch service. I’m never disappointed. notch service. I’m never disappointed. More

Everyone at Autonation has always been Kind, courteous, informative. The dealership is very clean and the waiting area very comfortable. informative. The dealership is very clean and the waiting area very comfortable. More

I have been getting my car serviced at this location for 9 years. I am pleased with the customer service and the quality of the work. They have a nice waiting room and a clean restroom. The staff is very ni 9 years. I am pleased with the customer service and the quality of the work. They have a nice waiting room and a clean restroom. The staff is very nice and accommodating. I highly recommend this location for servicing your car. More

Disapointed. .. Went in for recall on suburban with a scheduled appointment, even letting them know i would bring right when they open and would need it back befor .. Went in for recall on suburban with a scheduled appointment, even letting them know i would bring right when they open and would need it back before i got off work because i work in the area. They said sure that will work and noted to finish by 2pm on it...The service advisor felt like I was working with a car salesman. He left me hanging, would tell me what he thought I wanted to hear, after 2pm i called he said he would check and call me back. I never heard from him so at 330 i called back, come to find out they haven't even started on it. plus, he would take what I say and twisted it and would answer me back using my twisted words. This place was great a few years ago. I always took my Tahoe and suburban there for service even though I'm from another county, but work local. Now there answering service has gone down hill too. More automated and sends you to a 1-800 national line to schedule then when u ask 1 question, they don't know an answer. All I needed was honesty and I would have worked with them. I would have picked it up and brought back another day if he would have just told me the truth from the beginning. I've lost my trust in them I will no longer be using them for any of my future service needs. More