AutoNation Chevrolet Spokane Valley - Service Center

Great service! When I called to make an appointment to have my oil changed I was able to schedule it the next day. The service was done in less than an hour. Upon When I called to make an appointment to have my oil changed I was able to schedule it the next day. The service was done in less than an hour. Upon completion the service manager reviewed the current condition of various parts of the car. He also offered to help me set the information I wanted on the dashboard. I felt like he was genuinely interested in making me a satisfied customer. More

Great customer service! I brought my car in for repairs and Steven West, the customer service rep., explained the process and made the experience very pleasant. Thanks Steven I brought my car in for repairs and Steven West, the customer service rep., explained the process and made the experience very pleasant. Thanks Steven! More

New vehicle didn't include 2 years of maintenance I purchased a brand new Chevy Volt from AutoNation Chevrolet at the beginning of May, 2017 and was told my vehicle came with 2 years of maintenance in I purchased a brand new Chevy Volt from AutoNation Chevrolet at the beginning of May, 2017 and was told my vehicle came with 2 years of maintenance included. Turns out the only thing it comes with is 2 oil changes. It doesn't include the other GM recommended services like rotating tires (5,000 mile service) or replacing the cabin air filter. It's such a small thing to rotate the tires, but it would have saved me the hassle of going somewhere else to do it. I'll take my two included oil changes but for anything else I'll be taking my car elsewhere for service since I'm not a valued customer at AutoNation Chevrolet. More

Service after sale does not exsist I wish I would have read the reviews before I purchased a car from them. I bought a 2007 Pacifica, very nice car as far as being clean and well taken I wish I would have read the reviews before I purchased a car from them. I bought a 2007 Pacifica, very nice car as far as being clean and well taken care of on the outside. The sales person was wonderful, the person who drew up the paperwork was great. But that's where it ended. I purchased an additional warranty over and above the 60 day warranty that comes with the purchase, bumper to bumper warranty, and to the tune of 2900.00 an additional 24 month bumper to bumper warranty. When the warranties, both the 60 day and the 24 month where explained they where made to sound amazing.... what's that saying, to good to be true.... and it was. I drove the car for two days, we had our family mechanic check it and it needed the rear gasket replaced on the differential, and in addition to that half of the dash lights don't work. They said they would check them. After several days in their shop they determine they could not fix the gasket and would have to send it to Dodge, so they did. When it was finally ready to pick up after several phone calls, I asked Corey, the service manager if the lights where fix, he argued with me and said there was nothing wrong with them, I asked him to humor me before I picked it up and to double check them. Well, guess what, he called my friend and told him oops guess they don't work. He said it didn't fall under the 60 days warranty I had to wait for the extended warranty to kick in before it would be covered. I am so tired of the bull that I am being feed, I feel like I have a stamp on my forehead that says stupid. So since I bought the car a month ago and drove it for two days I stopped to pick it up with the full intention of setting up an appointment in lets see I guess 30 days because the bumper to bumper warranty doesn't cover anything, but was told to just call back closer to the time that it would fall under the second warranty.. As I was getting ready to leave the lot I walked out to the car that they had pulled around front for me and as I was getting into the car I notice the check engine light was on. I went back into the showroom, the man who drove the car up came out with me and said yes its the check engine light, go ahead and drive it, we can check it if it doesn't go off. I said it wasn't on when I brought the car in. He said just drive it and see what happens. Wish I could tell you that it has been a wonderful experience but sadly not. I do sales for a living, I would never give such little regard to my customers after sales, because I want them to come back and I want them to tell people how happy they where. Maybe these guys have so little competition that they don't have to worry about repeat customers. So, at this point, I would say stay far, far away from them and any car they sell. If they correct what I consider a short coming on customer service and actual do what their warranties say I will more then glad to provide an updated review. Greatly unsatisfied customer, Heidi More

I would never recommend this dealership for service. Took my car in because the stability track system light has been on for quite some time and the front end makes a lot of noise. $100 later they told m Took my car in because the stability track system light has been on for quite some time and the front end makes a lot of noise. $100 later they told me thing is wrong with my car. I am no expert but I know that something is wrong with my car. What a waste of time and money! More

real bad we bought a 2004 buick less then a year ago bought a warrenty same time now the transmission is going out and the warrenty you can wipe your butt with we bought a 2004 buick less then a year ago bought a warrenty same time now the transmission is going out and the warrenty you can wipe your butt with that the people at service desk treat you like crap I don't know what to do we bought it through Toyota side please please please don't buy a car from these crooks I'm done dealing with them turning it over to my attorney and bbb if I could give them minus stars I would thanks tom french More

The worst service center I have had dealings with. I have been in two times regarding a 2008 Yukon XL I purchased from automation. First time was for a key and remote entry promised at time of sale. Th I have been in two times regarding a 2008 Yukon XL I purchased from automation. First time was for a key and remote entry promised at time of sale. They wanted to charge me $350.00.... The second was three warranty issues on a warranty package I purchased for about $2,000.00. Now they want to charge me $110.00 for each item for diagnostic time plus my $100.00 deductible which I am aware of. It must take them a long time to plug the machine in. What a scam rip off. I will never set foot on any of there lots for sales or service again. Thanks autonation Chevrolet for for the terrible customer service I'll be sure to let everyone I know about it. More

"SERVICE STABILITRAC& TRACTION CONTROL" SERVICE DEPT Alex, refunded me for the new parts they thought was a computer mfg module and Alex, was super on coming up with a new fix, fingers crossed and hope i Alex, refunded me for the new parts they thought was a computer mfg module and Alex, was super on coming up with a new fix, fingers crossed and hope it will fix for good. Alex, treated me & my wife with total honesty and was very helpful in trying all kinds of fixes. They ended up reprogramming the computer to delete the flex fuel out of computer. I sure appreciate all what they did and will continue to use them in the future. Thanks again, Alex and Service Department & Technicians. Okay, I wrote this email to GM after they confirmed I actually spent ove r$12,000. SERVICE STABILITRAC & SERVICE TRACTION CONTROL LIGHTS ON TAKING DEALERSHIPS EVERY 4 WEEKS TO REBOOT OR RESET COMPUTER, 4 DEALERSHIPS DO NOT WHAT THE PROBLEM REPLACEMENT . Finally, Autonation fixed my Service Stabilitrac & Traction Control. Camp Chevrolet replaced TRANSMISSION,BCM,HUBS,BATTERY, SENSORS, GAS SAYS ETHANOL OVER 40%, BUT FILL UP AT NON ETHANOL GAS STATIONS? ETC. AFTER $12,000 SPENT - STILL SERVICE STABILITRAC & TRACTION CONTROL LIGHTS COMES 2007 GMC YUKON SLT. Finally, Autonation fixed it, thanks again, Alex and Service Department & Technicians. Dealerships I tried Fixed-AUTONATION - SPOKANE VALLEY, WA Not Fixed-CAMP CHEVY-SPOKANE, WA Not Fixed-LIBERTY LAKE, WA Not Fixed-DAVE SMITH, KELLOGG, ID ************ More