AutoNation Chevrolet Spokane Valley - Service Center

On 12/2/24 I called 509. 924.1150 local Autonation Chevy number and made an appt. for 12/24/24 7am to have a hitch installed on my son's car, this was his Christmas present. 924.1150 local Autonation Chevy number and made an appt. for 12/24/24 7am to have a hitch installed on my son's car, this was his Christmas present. Arrived at 7 am and was greeted by RUDE Gary, asked me if I ordered the part or have my own I said well I told her what size hitch you guys are to have the part, he says well that's just a call center did u call here to order the parts, uh no why would I do this I ordered them when I scheduled, well they don't know what they are doing I don't know if we have your parts I'm here by myself parts don't open until 8am, I ask why am I here at 7 if parts don't open until 8, I ask don't u check before an appt if u have the parts he tells us they are too busy for that at 530 pm closing up they only see things a couple days ahead. Bree calls me at 8am appx., no parts tells me it's just a quote I needed to order parts and I never paid. I'm tell her what the xxxx are u talking about I have never ordered the parts and paid EVER, before the work u all do that- no one told me any of this, well u called Vegas not us, I called your local number during business hours, more arguing I hung up went and got car talked to manager said never doing business here again, he apologized I said this was my sons gift he said the Vegas people should have explained it better- this is an INCOMPETENT BUSINESS WITH RUDE EMPLOYEES, manager was not rude if anything I was rude to him I had enough ! More

Made an appointment for a transmission issue. Arrived at the dealer service department and was told I did not have an appointment. Rescheduled the appoitnment specifically noting that I was have Arrived at the dealer service department and was told I did not have an appointment. Rescheduled the appoitnment specifically noting that I was have a transmission issue. Arrived at my appointment and was told their transmission person was on vacation. I would have preferred to have been notified before taking time out of my day to drive to the dealership. Was asked if I would like to reschedule. No thank you I have been to your service department twice whith out my car being looked at. Will not be back. More

My car buying experience was very smooth, no stress! I just had an oil change and the customer service was great. I just had an oil change and the customer service was great. More

Once again this service department took our service request at the ‘last minute’ and had us ‘out the door’ in an hour. Stephen and the service team are the best! This attitude goes a long way when de request at the ‘last minute’ and had us ‘out the door’ in an hour. Stephen and the service team are the best! This attitude goes a long way when determining where to purchase a new suburban. More

What a Terrible service department! This is by far the worst customer service I have ever received in my life! I had my appointment scheduled for 2:00pm on Tuesday July 23rd for a poppe This is by far the worst customer service I have ever received in my life! I had my appointment scheduled for 2:00pm on Tuesday July 23rd for a popped out ball joint in my left front upper control arm and a failing vacuum pump under a warranty extension. My vehicle was towed into the lot on Monday the 22nd I attempted to call for an update around 4:30pm on the day of my appointment and was met with a never ending revolving automated system. I was finally able to reach someone in the scheduling department. She was unable to find anyone in the service department to assist me or any info about my vehicle. She said she would leave a message for someone to call me back that day. To no surprise I was not called. The next morning at 7:30am that my truck was finally checked in. So I waited over half the day for a call about the repairs needed which never came. I revived an update from my extended warranty company before I ever heard from my advisor. I finally revived a text message telling me that my control arm repair is covered by my warranty but I will owe $521.00 and if I’d like to move forward with the repairs. No explanation as to why I will owe that. No inspection report, no parts and labor totals nothing other than you will owe this much. So I texted back asking for a phone call. I was called back finally and met with a very rude irritated service advisor. His exact response when I answered the phone was “ so I hear you would like a phone call”. When asking about why I am paying so much he explained my warranty doesn't cover diagnosis, he explains the I have 2 hours in diagnosis, one hour to tell me that I had a bad ball and needed the left upper control arm replace (which is exactly what I told them in my appointment) for $195.00 per hour. Another hour for the warranty vacuum pump concern. The warranty will only cover 1.7 hours of the control arm repair because that is what the all data labor guide pays (Mitchel only pays 1.0) his response is that the have their own labor guides that they use and that labor time is 2.8 hours!? That is the labor of both Mitchel and all data combined! They only covered “part of the parts total” how much that is I have no idea. My repairs were to be completed today what time I wasn’t sure so I tried to call again-nothing. Texted and got a response “I will reach out when done”. That was it. I finally got a text at 4:30 pm today that it’s done and I now owe $534.09. I attempted to call to pay over the phone so I could pick up after hours because I work until 6:00pm after they close and could not reach anyone. I finally reached the receptionist again and was told she would make sure someone calls me back to get it taken care of. That never happened. So here I sit without my truck for another day and I work before they open and I’m not off until after they close every day. At this rate I will probably never get my truck back from this rip off shop! Stay away from AutoNation!! More

Chad, the service agent explained everything to me completely. Chad was friendly, polite, and, knowledable completely. Chad was friendly, polite, and, knowledable More

Good service, competent techs, treat my car well. Performed all service appointments on time, or finished early. Service prices very reasonable. Need some practice washing my car windows though. Performed all service appointments on time, or finished early. Service prices very reasonable. Need some practice washing my car windows though. More

I had my oil changed on my 2006 Chevrolet 1500. I was losing oil and found out it could be a defective oil filter. I took it in and they wiped it off by the filter and tightened it. I went in for t I was losing oil and found out it could be a defective oil filter. I took it in and they wiped it off by the filter and tightened it. I went in for the 3rd time still leaking. I have an upcoming appointment by a certified technician to see if it’s a bad filter. More

It’s an outstanding dealership. I always receive excellent service, and I wouldn’t take my vehicle anywhere else! I always receive excellent service, and I wouldn’t take my vehicle anywhere else! More