AutoNation Chevrolet Spokane Valley | Page 43

Great Experience My mom bought a used vehicle a few weeks ago. She had driven the same vehicle for 20 years and was in an accident and had to replace her vehicle. W My mom bought a used vehicle a few weeks ago. She had driven the same vehicle for 20 years and was in an accident and had to replace her vehicle. We had the best salesman....Brad Brooks. He was just so diligent and really cared about what we wanted and what we had to spend. He spent most of the afternoon with us and he was just the nicest young man. This was certainly a "Great Experience" for my mom and I am so grateful that we had someone like Brad to take care of us. We had some questions and he always got back to us with an answer. I highly recommend Auto Nation Chevrolet Spokane Valley and Brad Brooks!!!! More

do yourself a favor and stay away!!! maybe I shouldn't be surprised but I've never dealt with a dealer. I live in Yakima so I called the dealer 5 min before they closed on Friday and talk maybe I shouldn't be surprised but I've never dealt with a dealer. I live in Yakima so I called the dealer 5 min before they closed on Friday and talked to Deric. I asked the the truck I was looking at was still available for sale and not on a reservation. Deric said the truck was available and not on reservation. So I left Yakima at 6am on Saturday I received two phone calls from AutoNation chevy between Yakima and Spokane to make sure I was on my way. When I get to AutoNation at 930 the truck had magically been reserved the night before. Deric met me outside with a different truck and said if I was interested in looking at that one. No!! I don't mind that the truck was reserved because that person paid the money to do that. What gets me is Deric knew it was and still let me drive 4 hrs knowing I couldn't purchase that truck. If they knowingly deceive a customer in that matter that's not a dealer I would give my business too. More

Service after sale does not exsist I wish I would have read the reviews before I purchased a car from them. I bought a 2007 Pacifica, very nice car as far as being clean and well taken I wish I would have read the reviews before I purchased a car from them. I bought a 2007 Pacifica, very nice car as far as being clean and well taken care of on the outside. The sales person was wonderful, the person who drew up the paperwork was great. But that's where it ended. I purchased an additional warranty over and above the 60 day warranty that comes with the purchase, bumper to bumper warranty, and to the tune of 2900.00 an additional 24 month bumper to bumper warranty. When the warranties, both the 60 day and the 24 month where explained they where made to sound amazing.... what's that saying, to good to be true.... and it was. I drove the car for two days, we had our family mechanic check it and it needed the rear gasket replaced on the differential, and in addition to that half of the dash lights don't work. They said they would check them. After several days in their shop they determine they could not fix the gasket and would have to send it to Dodge, so they did. When it was finally ready to pick up after several phone calls, I asked Corey, the service manager if the lights where fix, he argued with me and said there was nothing wrong with them, I asked him to humor me before I picked it up and to double check them. Well, guess what, he called my friend and told him oops guess they don't work. He said it didn't fall under the 60 days warranty I had to wait for the extended warranty to kick in before it would be covered. I am so tired of the bull that I am being feed, I feel like I have a stamp on my forehead that says stupid. So since I bought the car a month ago and drove it for two days I stopped to pick it up with the full intention of setting up an appointment in lets see I guess 30 days because the bumper to bumper warranty doesn't cover anything, but was told to just call back closer to the time that it would fall under the second warranty.. As I was getting ready to leave the lot I walked out to the car that they had pulled around front for me and as I was getting into the car I notice the check engine light was on. I went back into the showroom, the man who drove the car up came out with me and said yes its the check engine light, go ahead and drive it, we can check it if it doesn't go off. I said it wasn't on when I brought the car in. He said just drive it and see what happens. Wish I could tell you that it has been a wonderful experience but sadly not. I do sales for a living, I would never give such little regard to my customers after sales, because I want them to come back and I want them to tell people how happy they where. Maybe these guys have so little competition that they don't have to worry about repeat customers. So, at this point, I would say stay far, far away from them and any car they sell. If they correct what I consider a short coming on customer service and actual do what their warranties say I will more then glad to provide an updated review. Greatly unsatisfied customer, Heidi More

I would never recommend this dealership for service. Took my car in because the stability track system light has been on for quite some time and the front end makes a lot of noise. $100 later they told m Took my car in because the stability track system light has been on for quite some time and the front end makes a lot of noise. $100 later they told me thing is wrong with my car. I am no expert but I know that something is wrong with my car. What a waste of time and money! More

Poor customers service These are the worse sales people to deal with. They make promises, with no follow through. Once they have you money you are forgotten. Never get a car These are the worse sales people to deal with. They make promises, with no follow through. Once they have you money you are forgotten. Never get a car from here. More

real bad we bought a 2004 buick less then a year ago bought a warrenty same time now the transmission is going out and the warrenty you can wipe your butt with we bought a 2004 buick less then a year ago bought a warrenty same time now the transmission is going out and the warrenty you can wipe your butt with that the people at service desk treat you like crap I don't know what to do we bought it through Toyota side please please please don't buy a car from these crooks I'm done dealing with them turning it over to my attorney and bbb if I could give them minus stars I would thanks tom french More

The worst service center I have had dealings with. I have been in two times regarding a 2008 Yukon XL I purchased from automation. First time was for a key and remote entry promised at time of sale. Th I have been in two times regarding a 2008 Yukon XL I purchased from automation. First time was for a key and remote entry promised at time of sale. They wanted to charge me $350.00.... The second was three warranty issues on a warranty package I purchased for about $2,000.00. Now they want to charge me $110.00 for each item for diagnostic time plus my $100.00 deductible which I am aware of. It must take them a long time to plug the machine in. What a scam rip off. I will never set foot on any of there lots for sales or service again. Thanks autonation Chevrolet for for the terrible customer service I'll be sure to let everyone I know about it. More

"Above and beyond" I had a fantastic experience with Chevrolet Auto Nation. Bill Noble, Cory, and Suzie are the very best. Bill worked with me to ensure that I got a c I had a fantastic experience with Chevrolet Auto Nation. Bill Noble, Cory, and Suzie are the very best. Bill worked with me to ensure that I got a car that was right for me and my family. There was no pressure or trying to "upsell" what I couldn't afford. Every employee that I came into contact with was friendly, personable, and knowledgeable. I would, and will, definitely do business with them again! More

I went in with a problem, and came out with a solution. Cory was great. He asked what I was looking for, asked what features I needed and he found several cars for me to test drive. He was patient, knowle Cory was great. He asked what I was looking for, asked what features I needed and he found several cars for me to test drive. He was patient, knowledgeable, and thorough in presenting all the information I needed to make a decision. I found a car that I loved and the whole staff went above and beyond to make sure the whole process went smoothly. I went back one week later to get help with some of the technology that I was having trouble with and found out that a part in the navigation system was not working properly. Corey went with me to the service dept. and made sure they knew the problem with the car. A service appointment was made and my new car will be fixed soon. I really appreciate the professionalism displayed by all the employees. More

"SERVICE STABILITRAC& TRACTION CONTROL" SERVICE DEPT Alex, refunded me for the new parts they thought was a computer mfg module and Alex, was super on coming up with a new fix, fingers crossed and hope i Alex, refunded me for the new parts they thought was a computer mfg module and Alex, was super on coming up with a new fix, fingers crossed and hope it will fix for good. Alex, treated me & my wife with total honesty and was very helpful in trying all kinds of fixes. They ended up reprogramming the computer to delete the flex fuel out of computer. I sure appreciate all what they did and will continue to use them in the future. Thanks again, Alex and Service Department & Technicians. Okay, I wrote this email to GM after they confirmed I actually spent ove r$12,000. SERVICE STABILITRAC & SERVICE TRACTION CONTROL LIGHTS ON TAKING DEALERSHIPS EVERY 4 WEEKS TO REBOOT OR RESET COMPUTER, 4 DEALERSHIPS DO NOT WHAT THE PROBLEM REPLACEMENT . Finally, Autonation fixed my Service Stabilitrac & Traction Control. Camp Chevrolet replaced TRANSMISSION,BCM,HUBS,BATTERY, SENSORS, GAS SAYS ETHANOL OVER 40%, BUT FILL UP AT NON ETHANOL GAS STATIONS? ETC. AFTER $12,000 SPENT - STILL SERVICE STABILITRAC & TRACTION CONTROL LIGHTS COMES 2007 GMC YUKON SLT. Finally, Autonation fixed it, thanks again, Alex and Service Department & Technicians. Dealerships I tried Fixed-AUTONATION - SPOKANE VALLEY, WA Not Fixed-CAMP CHEVY-SPOKANE, WA Not Fixed-LIBERTY LAKE, WA Not Fixed-DAVE SMITH, KELLOGG, ID ************ More