AutoNation Chevrolet Spokane Valley

Beat Camp and worked out well Visited Camp Chevy and after several hours visiting in the am returning in evening they wouldn't budge on a price. They finally agreed to a few hundre Visited Camp Chevy and after several hours visiting in the am returning in evening they wouldn't budge on a price. They finally agreed to a few hundred off the deal. After a final test drive I went in to finish only to be told they couldn't do it. Then they tried to get me to split it with them and take a hundred off. I finally left with no car. Next day on a Sunday I went to Appleway. In 30 minutes they found me a car and beat Camps price easily. Eric was fun and easy to work with and unlike Camp where you never see the (boss in the back room) Mike(sales manager for that day) came out and greeted me when I arrived in the sales room with Eric. They let me drive a cruze home to show my wife the color as it was not the same as the one we were looking at at Camp. She liked it and we closed the deal. A few days later the car arrived and we are very happy with it. We ran in to some problems with closing the deal but the mistake was resolved in a more then fair way by the Appleway General Manager he went above and beyond. I will go back again in the future to get a car and recommend people to look up Eric... he is easy going and no pressure just the way a car buying experience should be. Thanks Appleway Chevy.... Tom More

I am not one to ever write reviews EVER... but after the service I received from this place over the last couple weeks absolutely blew my mind and I really felt like I needed to share my experience with oth service I received from this place over the last couple weeks absolutely blew my mind and I really felt like I needed to share my experience with others. I have a 2011 chevy cruse all of a sudden it was not starting and saying service theft. long story short I could not get my car to start and had to have it towed. On star sent out road side assistance and they towed my car down to auto nation. They received my car on Thursaday Feb 27th. and I did not get it back till march. 11th!!!! I have never received such bad customer service in my life! Come to find out my car needed a new key so that it would start.. When I first ordered the key the guys told me that they did not know if getting a key was what they needed to try first. I got told different thing by different people the whole time my car was there. One guy told me that I had to b buy 2 keys and that it would take about 4 days to get there... I did not have the money to replace 2 keys so I was talking to someone else and he told me I only HAD to get one key and that it could be next day shipped. This is what I was told on friday an was told my car would be done no later than tuesday. Well sometime over the weekend my car got hit while it was there...I am a VERY easy going person yes I was still upset about my car being hit but did not make a huge deal out of it. I never received a call over the weekend to let me know my car got hit... I called monday to make sure my key had been ordered and again no one informed me of my car being hit at this time either, they had just said they were still waiting for the key and the car would be done wednesday. So... wednesday I called and no one is really telling me anything besides they know that they were waiting for the key but she wasn't sure if the key had came in and she would have my service tech would call me back.. after a couple hours of not hearing anything i called back and they got the manager on the phone and that is when he said your key came in and the car is started and running fine but over the weekend your car got hit and it is having to go to the shop to have its bumper and trunk replaced. I got upset and he said "we are fixing it, you can drop it back off to get fixed at a more convienient time" .... like really?? its never gonna be convenient! so I continued to wait for my car they had said it will be ready tuesday... I went in there to pick up my car and they said the total was $389.00 for a key.. not to mention I don't feel like I should have had to pay anything!!! they wrecked my car I had to go without a car for days... and because of something they did!! and to top it all off I went outside to look over that car and there is a 6inch. deep scratch in the trunk and I said WHAT IS THAT? and he said "THAT MUST OF ALREADY BEEN THERE" WHAT????? how do u figure when u just had told me u had to replace the bumper and the trunk??? sorry for the long story but I felt that needed to be shared!!! thanks!!! A VERY UNSATISFIED CUSTOMER!!!!!!! and they will know who I am!!!!!! More

Sam was awesome and super helpful! Best car buying Sam was awesome and super helpful! Best car buying experience ever!!! Very knowledgeable and friendly and is his entire staff, all of them wanted to Sam was awesome and super helpful! Best car buying experience ever!!! Very knowledgeable and friendly and is his entire staff, all of them wanted to be of service! I will send everyone I know to Sam and his crew at AutoNation for sure!!! More

Everyone in the building was helpful and expierienced. I was helped upon arrival as well as the entire time I was in the building. The whole experience will keep me coming back anytime I am looking fora veh was helped upon arrival as well as the entire time I was in the building. The whole experience will keep me coming back anytime I am looking fora vehicle. More

A very big thanks to Allen, Bill noble, Mike Mackey. They really did a wonderful job with helping us get a car that was tailor fitted to my needs. really did a wonderful job with helping us get a car that was tailor fitted to my needs. More

This is our 4 Th vehicle purchased from Auto Nation Chevrolet in Spokane, Was. We will by our next 4 as well from them. Great service! Big thanks to Mike Mackey & Russ Eaton! Chevrolet in Spokane, Was. We will by our next 4 as well from them. Great service! Big thanks to Mike Mackey & Russ Eaton! More

When I first went there I was not sure I would want to make the purchase. TonyaLee called me when she found out I had left. I met with Eric. He is the friendliest person and made me feel very comfortab make the purchase. TonyaLee called me when she found out I had left. I met with Eric. He is the friendliest person and made me feel very comfortable. He and TonyaLee were so accommodating and let me take my time to make up my mind. I was extremely happy with the entire crew that worked with me that afternoon and for going the extra mile to assure me a new and safe vehicle. I love my little Jalapeno Sparky (2013 Spark). More

Thanks Bill! Love my new Camaro! Can't wait to get into a ZL1! Chevrolet needs to come out with a better lease on the ZL1 Camaro so I can trade in my ss for a ZL1! ;) Mark Buergel into a ZL1! Chevrolet needs to come out with a better lease on the ZL1 Camaro so I can trade in my ss for a ZL1! ;) Mark Buergel More

Very helpful going over all the gadgets found on a new car. Spent the time focused strictly on me when explaining how things worked and setting up the entertainment/blue tooth/onstar systems. We bought car. Spent the time focused strictly on me when explaining how things worked and setting up the entertainment/blue tooth/onstar systems. We bought the car through a car buying service so the first time we dealt with the dealer was when we went to pick it up. Fairly anxious about what to expect, but dealership quickly put me at ease with their friendly/helpful staff. Also worried that they would try to sell me a lot of last minute stuff which wasn't in the package i got. Car was ready, paperwork was quick. Very pleased by the whole experience! More

Autonation and Bill Noble did a great job of getting me the truck I wanted and at the price I wanted to pay, he did a great job of keeping me informed of the delivery date and was very knowledgeable in the the truck I wanted and at the price I wanted to pay, he did a great job of keeping me informed of the delivery date and was very knowledgeable in the delivery of my new vehicle. I can't say enough good things about everyone I came in contact with at this store, over and above any other new car buying experience. Thank You Bill Noble and all the crew at Autonation! More