AutoNation Chevrolet Spokane Valley

No thank you The purchase of our car was ok but going back for service not so much!! Their service department leaves much to be desired!! Would not buy there agai The purchase of our car was ok but going back for service not so much!! Their service department leaves much to be desired!! Would not buy there again. More

Outstanding customer service! Outstanding customer service from all of the following service staff members Sherry, Michael Zack. This all reflects off the great leader ship of To Outstanding customer service from all of the following service staff members Sherry, Michael Zack. This all reflects off the great leader ship of Tony service department manager. Sherry went above and beyond to help us out with all of our needs for our vehicle. Highly recommend this service department. We have been with them for at least 15 to 20 years this is the best staff ever. Bo Naccarato is a sales associate who truly displays excellent customer service through out the entire process. We must also mention the special care we received from the top . Manager Devin Meyer. Thank you so much to all of them we will be returning customers More

Satisfied Highly recommend AutoNation Spokane Valley, great selection of cars and they have customer satisfaction at the top of their list! Cole Neisler was our Highly recommend AutoNation Spokane Valley, great selection of cars and they have customer satisfaction at the top of their list! Cole Neisler was our salesman, and he was excellent. More

Great service! When I called to make an appointment to have my oil changed I was able to schedule it the next day. The service was done in less than an hour. Upon When I called to make an appointment to have my oil changed I was able to schedule it the next day. The service was done in less than an hour. Upon completion the service manager reviewed the current condition of various parts of the car. He also offered to help me set the information I wanted on the dashboard. I felt like he was genuinely interested in making me a satisfied customer. More

Great customer service! I brought my car in for repairs and Steven West, the customer service rep., explained the process and made the experience very pleasant. Thanks Steven I brought my car in for repairs and Steven West, the customer service rep., explained the process and made the experience very pleasant. Thanks Steven! More

John was amazing!!! I went down to autonation chevy after visiting multiple other places that were just trying to throw me into a car to get a sale. As soon as I set foot I went down to autonation chevy after visiting multiple other places that were just trying to throw me into a car to get a sale. As soon as I set foot in auto nation they were super friendly and really helpful. I loved that they weren't pushy to get me into a car I didn't want. They listened to what I wanted and found me the perfect car! John was an exceptional salesman who was with me through the whole thing. they worked with me on the down payment and made my monthly payments something I could actually afford. I got exceptional service from the moment I stepped in to the moment I left in my beautiful Cruze! Thank you guys so much! I definitely recommend going in here it's worth it! More

Disappointing Buying Experience I was disappointed in my buying experience because on the AutoNation Chevrolet Spokane website, they had the truck I was interested in listed for sale I was disappointed in my buying experience because on the AutoNation Chevrolet Spokane website, they had the truck I was interested in listed for sale at a certain price including dealer incentives and cash back, etc. When I went to purchase the vehicle, I was told that the website had an error on it and they could not honor the listed price. They said there was a disclaimer on the website that said they could change the price without notice due to errors, etc. After a lot of haggling we met in the middle of the price they wanted me to pay and the price they erroneously listed on their website. I ended up paying about $3K more than what was listed on the website. While I still received a decent price for the truck, it was extremely disappointing to end up paying more than what the website stated. I have heard many stories of dealerships accidentally listing cars incorrectly, but this is the first time I've ever heard of a dealership not honoring the price they listed. With such a large company as AutoNation you would think they could own up to their mistakes and honor the price on one vehicle to not alienate their current and future customers. I would not buy another vehicle from this dealership due to their lack of integrity. If this is their policy to not honor online prices, what's to stop them from pricing all their vehicles like this to get people in the door and then claim it was a mistake. I will say the sales rep was a friendly and good guy and didn't have any control over the sales price. Update: August 2017 Autonation Chevrolet responded to my negative review by requesting that I follow up with the general manager. I called 4 times over a couple week period with no response. I finally filed a complaint with Chevrolet Corporate. Basically after 2 weeks I was told there was nothing to be done. Chevrolet Corporate stated the general manager Mark was supposed to call and explain the situation to me, which he did not. I hope the extra money the dealership made off this one sale was worth it because they have lost an entire family of customers for life. In the future, go to Camp Chevrolet in Spokane or buy a Ford, do not support this dealership. I wish I could leave negative stars for this dealership. More