AutoNation Chevrolet Spokane Valley

I have always rated the service as a five in the past, but this time I was greatly disappointed in the service. We made an appointment for an oil change and installation of a cabin filter. When we got t but this time I was greatly disappointed in the service. We made an appointment for an oil change and installation of a cabin filter. When we got there the work order had a charge of $38 for the cabin filter. I was told that it was a mistake and that it was really $68. After waiting for two hours for the oil change, I was told that they didn't have a cabin air filter and that it would take another 50 minutes to get one and then additional time to install it. I was also told that the price had gone up to $98. When I questioned why all of the different prices, I was told that inflation has caused everything to increase in cost. Needless to say when you start out at $38 and end up at $98 you would question what is really happening. One would also think that someone in the service department would make sure that there was a filter available for when the vehicle was brought in for service. When I was told that they needed to send out for the cabin air filter, I told them to just forget it because I didn't want to wait around for another 1 1/2 hours. They then said to give them five minutes to complete the paperwork. After waiting another 30 minutes i went to the desk to find out what was happening. The person said he would call to check and see where the car was. Needless to say I was not told the truth about it only taking five minutes to complete the paperwork. The car was still in the service area. I'm sorry for the poor review, but I cannot tolerate the lack of information about what was happening, the different prices for the filter, taking that long to complete an oil change, and not being told the truth. More

Staff is very friendly. Sales people are wonderful. But service work is a little disappointing. I expressed concern about my front passenger tire having a nail. When I picke Sales people are wonderful. But service work is a little disappointing. I expressed concern about my front passenger tire having a nail. When I picked up car I was told nothing was seen. My tires were rotated. Now the tire is on rear passenger side and I have found nail they couldn't find. Unfortunately this is 2nd bad experience with service. First time I had to take car back after oil filter was not tightened and was leaking oil for my first oil change on my new car. More

Blane was so kind and helpful! We felt no pressure and he was so patient We felt no pressure and he was so patient More

They have very nice people working . Every time that I go there they treat me well They’re very knowledge Every time that I go there they treat me well They’re very knowledge More

One of the best experiences I have ever had with a dealership. Everyone at the dealership was helpful, knowledgeable and friendly, it was worth the 5 hour drive to get the car of my dreams!!! Thanks M dealership. Everyone at the dealership was helpful, knowledgeable and friendly, it was worth the 5 hour drive to get the car of my dreams!!! Thanks Michael and Gary for all of your help and thanks Autonation!! More

I brought my 2013 Chevy Silverado pick up in for a factory recall on the passenger air bag. Having not been in this Service department before I was unsure who to approach to get things started. Once factory recall on the passenger air bag. Having not been in this Service department before I was unsure who to approach to get things started. Once I was directed to the service writer I was greeted with a smile and helped right away. I was told that I would receive a phone call when my truck was ready. That didn't happen. I contacted the svc dept. at the end of the day and was told that it was ready. When I arrived to pick up my truck I was surprised to find out that they were going charge me a 92.00 labor fee. That was quickly corrected and after receiving a no charge invoice i was on my way. It was a pleasant overall experience. More

MY HEADLINER CONSOLE WAS SLOWLY FALLING DOWN. THEY TOOK IT RIGHT IN AND FIXED IT AT NO CHARGE. THANKS, AUTONATION CHEVROTLET!! THEY TOOK IT RIGHT IN AND FIXED IT AT NO CHARGE. THANKS, AUTONATION CHEVROTLET!! More

Very quick oil change with clean waiting area always leave satisfied & very easy to set up appointments leave satisfied & very easy to set up appointments More

They had a good selection of late model used pickups which is what we were looking for. The staff were friendly and helpful. which is what we were looking for. The staff were friendly and helpful. More

My experience with auto nation has been great I bought several cars from auto nation and I have always had great customer service the people are friendly and very knowledgeable about what there selling . several cars from auto nation and I have always had great customer service the people are friendly and very knowledgeable about what there selling . I would recommend my friends and family to purchase a car from auto nation. I want to thank everyone that has helped me . More