AutoNation Chevrolet Spokane Valley

DO NOT PURCHASE A VEHICLE HERE. AND UNDER NO MEANS SHOULD YOU USE THEIR SERVICE DEPARTMENT. Not only do they offer a 90 day warranty they don’t uphold but they will talk you into AND UNDER NO MEANS SHOULD YOU USE THEIR SERVICE DEPARTMENT. Not only do they offer a 90 day warranty they don’t uphold but they will talk you into purchasing one as well. Then they will charge you 600 dollars for a battery swap before your second payment on you new vehicle is even due. Their service department will be very clear, especially if you deal with Josh or Patrick, that they aren’t the ones that sell the warranty so it is not their problem. And that it’s not covered and that they don’t know what’s covered in the 90 warranty. But even with not knowing about the warranty they will know YOUR issue is NOT covered. Then they’ll say To call sales. When your upset about the cost Patrick will tell you that maybe if you call sales and your really nice and take your review down that maybe they’ll help you out with the cost. REVIEWS NOT COMING DOWN PATRICK nice try though. So now we’re 600 bucks out for a battery on a new vehicle. They do not care about their customers they definitely aren’t doing their inspections because when this issues started we found multiple issues that would have been caught in inspection. They also do not Provide a copy on the inspection at time of sale or upon request. They try to run you through the ringer until you just give up. They suck. They charged us 300 DOLLARS TO PUT A BATTERY IN. The battery itself was 300 bucks which is actually the correct cost of a decent battery for this vehicle. But to charge 300 bucks in labor for a battery is ridiculous. $600 bucks out the door. But Josh will tell you “doesn’t set the prices!” 🙄 I’ll be finding every avenue I can to share my experience with them. We got screwed don’t be us. Bought a 2018 ram on 03/15, been having issue for two weeks now. Dropped it off this morning. If you buy a used vehicle here, and it breaks down 5 weeks later they will not prioritize fixing it. They will leave you without a vehicle for an undetermined amount of time. They only care about the actual sale, not the customer they are selling it to. Thought I was buying a truck that could meet my needs and working with a company that knows how to prioritize vehicles that need service. Or at least try to make it as right as they can but they don’t. They just want the sale. I know they didn’t cause the issue, and things get missed in inspection. But telling your customer what’s wrong with the car same day it’s dropped off and providing them with a time frame of when it will be completed should be priority. a little understanding as to how inconvenient this type of thing is to their customers would be nice. This isn’t three years down the road or even 6 months. It’s weeks. More

Your website is not working correctly & trying to call in is impossible. I cannot get through. Last week, Kevin was my mechanic. I've texted him my issues with the truck, no reply. Family brought my Colorado is impossible. I cannot get through. Last week, Kevin was my mechanic. I've texted him my issues with the truck, no reply. Family brought my Colorado home; I was taken to the doctor in it. The red brake light was on after about a block down the road. The truck shook upon braking & the braking system itself sounded like it was perhaps breaking in? An electrical problem? The red braking light hasn't gone on each time but it's random. I'd like to bring it back in for a checkup on why things are happening with the truck. ASAP. Call me. Leave a message or have Kevin text me to discuss this matter. Thank you. More

The Service Advisor Mr Powell is fantastic. I am impressed with his thorough explanation and sincere honesty. No nonsense kind of guy and did exactly what I needed done on my LTZ pickup and no I am impressed with his thorough explanation and sincere honesty. No nonsense kind of guy and did exactly what I needed done on my LTZ pickup and no time wasted or lengthy wait either . I’ll be back next service interval and hope he’s there . More

Great service from the service writer to delivery of my truck. Work done as promised. truck. Work done as promised. More

Dealer was lightning fast in getting vehicle into and out of service. Received detailed texts on part and service costs. Excellent work and customer service. Thank you. John of service. Received detailed texts on part and service costs. Excellent work and customer service. Thank you. John More

Great service friendly and found the truck I’ve been wanting, plus going the extra mile to get me into it. Thanks to the sales team wanting, plus going the extra mile to get me into it. Thanks to the sales team More

They provided me with great service. No hassle dealing. Very acceptable trade in value for my car. No hassle dealing. Very acceptable trade in value for my car. More

AutoNation Chevrolet was very friendly and knowledgeable. Straight forward and gave me a premium on my trade in. Straight forward and gave me a premium on my trade in. More

Straight forward, no non-sense. No game playing. Tallon was clear, direct, friendly and able to answer all my questions. Appreciate all the time and effort all of the sales staff pu No game playing. Tallon was clear, direct, friendly and able to answer all my questions. Appreciate all the time and effort all of the sales staff put into helping me purchase my new truck. Would recommend stopping by and seeing this dealer if you are in the market for a Chevrolet. More

I’ve been happy with the work done on my truck. The timing of the work has not been as good as I expected it to be. The timing of the work has not been as good as I expected it to be. More