AutoNation Chevrolet South Clearwater - Service Center

Engine problems I always have good experience but lately it seems they’re customer service has gone down the tubes. I called to get an update on my car they never cal I always have good experience but lately it seems they’re customer service has gone down the tubes. I called to get an update on my car they never called back. Finally I got a hold of someone and they said the mechanic just started to look at your car that they were busy. Finally I got a ride to dealership and turns out they never even looked at it. Hey I get it sometimes things happens but don’t lie to me. I use to brag about this dealership but no more. Sorry More

Service that sucks! Had a 8 am appointment today to have diagnosis for engine check light warning. The service guy Dave was very welcoming at first and said he would char Had a 8 am appointment today to have diagnosis for engine check light warning. The service guy Dave was very welcoming at first and said he would charge $129 for the diagnosis. Three hours later I called to hear the result and he said he had nothing to tell me. About one hour later I stopped by the dealership when I noticed my car still parked outside the shop. I asked the service guy again for the diagnosis and all he could tell me was to check back in an hour or so. I asked him what was the point of me making an appointment when four and a half hours later the car has not been touched. He dumb reply made no sense when you consider the short time it takes to stick a device in the vehicle, get the codes and determine the problem. I asked him for my keys and left. These people advertise service as being very important however they suck at customer service. They have no service management skills and are a disgrace to their profession. Do not use this dealership unless you enjoy being jerked around by these service pretenders. More

Service Department Was Exceptional Dave D In The Service Department was so helpful in dealing with my insurance claim process for Flood Damage on My 2014 Chevy Impala LS. All the staff Dave D In The Service Department was so helpful in dealing with my insurance claim process for Flood Damage on My 2014 Chevy Impala LS. All the staff gave exceptional customer service for me in my long wait to get my car back.. Thank You To All Of You at Auto Nation YOU ROCK!! More

adding after market device to my 2013 suburban I was considering to add Weather Tech floor mats to my auto. I talked to Shelia Lyle about the addition. She explained that by adding the floor mats t I was considering to add Weather Tech floor mats to my auto. I talked to Shelia Lyle about the addition. She explained that by adding the floor mats to the auto my original floor carpet would be protected. Shelia's explanation was very helpful. Thanks to the information I received from Shelia, I bought the Weather Tech floor mats for my auto.. More

Service "Agreement" ripoff Was deliberately led to believe I had to follow the chevrolet service "agreement" to maintain my warrenty while they slip in THEIR suggested servicing Was deliberately led to believe I had to follow the chevrolet service "agreement" to maintain my warrenty while they slip in THEIR suggested servicing schedule to suck you dry! Preffered extra coverage was an absolute scam. Told me on my first servicing that I had one free oil change (and forgot to do it at that!) when i actually paid for 12!! Tire and wheel warrenty covers next to nothing! Rims started peeling 6-7 months after car purchase and not covered. They're litterally telling me that i need to change my differential oil almost every time i have the oil changed.... ABSOLUTELY ABSURD! And they just scammed another $200 off me for doing it! NEVER AGAIN. More

They'll say anything to get your money. We've had terrible service 3 times this year. The first was for a major engine issue that cost over $5,000. When we left the vehicle, we were told eve We've had terrible service 3 times this year. The first was for a major engine issue that cost over $5,000. When we left the vehicle, we were told everything would be handled in less than a week. 3 weeks later we still had no answers but they were quick to offer additional services at our cost. When we finally did get the vehicle back, two new leaks were discovered within a week. Refusing to accept responsibility (coincidences happen all the time, we were told by the rep), they charged us another $900 for what we perceived as their fault (crazy coincidence to have major engine work and then new leaks that had never been there before). When we got the vehicle back this time, the steering was...different. When we mentioned the new noises and vibrations to the service manager Greg, he told us they'd take care of it. So, reluctantly, we left the vehicle a third time. When we picked it up, the rep told us we owe $1500 for the repair! Outraged, we refused to pay. Now, Greg was unreachable. We even spoke with an attorney who advised us we had no legal recourse since we never got the estimate in writing from Greg. Needing our vehicle, we had no other option but to pay. We feel like this dealership depends on deception and shady mechanics to maintain business. They know that people can't legally do anything so they do literally whatever they can to screw people over. Talking with people in the waiting area, we found that these tactics aren't uncommon. Very unfortunate that these crooks are able to operate a legitimate business. Also, the vehicle developed another new problem (engine now overheats) within a week. More

hook line and sinker I set up a service on a new vehicle I told the service person I need the oil change badly but more importantly I need a new key made. I was given the I set up a service on a new vehicle I told the service person I need the oil change badly but more importantly I need a new key made. I was given the a point mentioned for the next day. I arrived the next day for the key making and oil change i was informed at that time they could not make the key. I can only get a key made at a Chevy dealership I can get the $100 oil change anywhere else for less. I was told less then 20 hours before. I took my personal truck there usually it was due for a oil change as well I took it to Firestone today it was liberating. If you maintain the maintenance it's covered by the Chevy warranty as well. More

Love the customer service I received I was in Clearwater when my son closed my trunk with my keys inside. I called Autoway Chevy and spoke to Becky. She was able to get a key cut for me q I was in Clearwater when my son closed my trunk with my keys inside. I called Autoway Chevy and spoke to Becky. She was able to get a key cut for me quickly. Then a few days later I had a headlight blow out. I called and again spoke to Becky who was able to get me in the next day. I live in Tampa, and there are plenty of Chevy dealers here. However, due to the customer service I received from Becky I will cross the bridge anytime I need service to my Malibu More

I went there with my CPO Chevy for my rear lights being out and after the service advisor, Chris Sullo, spent 45 minutes trying to figure out what he could charge me for since I am still under warranty, tw out and after the service advisor, Chris Sullo, spent 45 minutes trying to figure out what he could charge me for since I am still under warranty, two hours later they finished working on it, a fuse was blown and they charged me 63.95 for it which I don't know why I paid. The next day the car wouldn't start I took it back and Chris Sullo said I needed a new battery and it would cost 177 dollars. I called Dimmit Chevy and they said its covered under warranty and any Chevy dealership can do the work. What a scam this place is, thats how they treat Chevy CPO customers? Yeah no thanks. More