AutoNation Chevrolet Pembroke Pines - Service Center

sales & service at its best !!!! i purchased a 2016 camaro and 17 silverado , sales and service department staff always makes it a hassle free experience, much appreciated, THANK i purchased a 2016 camaro and 17 silverado , sales and service department staff always makes it a hassle free experience, much appreciated, THANK YOU VERY MUCH More

worst customer service my vehicle was brought to monthly service , they (mechanic) damage a critical component of the vehicle the mechanic was try blame the damage by stati my vehicle was brought to monthly service , they (mechanic) damage a critical component of the vehicle the mechanic was try blame the damage by stating the vehicle was under "u know situation" warranty was void because of this tech , next day i took my vehicle to another Chevrolet dealer at pompano beach and they found the real root of cause of the problem ,and it was cover under warranty , Chevrolet issue a recall because the number of vehicles affected , i little words , the mechanics at Chevrolet of Pembroke pines in my humble opinion is not to be trusted lack of knowledge and very poor troubleshooting techniques , customer service very rude always try to cover them and make the customer pay for . More

worst service department ever They are very unprofessional, I took my car for an oil change, I got to the dealership at 4:40 pm with an appointment for that time, no one wanted to They are very unprofessional, I took my car for an oil change, I got to the dealership at 4:40 pm with an appointment for that time, no one wanted to take care of me...when one service advisor finally took my car he found out that my appointment was with Mike Berzon, he redirected me to this person desk and he started complaining because he was about to leave, he mistreated his coworker in front of me....not even the manager (who knew what happened) came to me to find out was going on or to apologize... More

5 hours waiting for diagnosis + 475$ for replacing a stupid fan ILL NEVER COME BACK FOR ANYTHING AND I'LL MAKE SURE ALL MY FRIENDS WILL HEAR ABOUT THIS STUPID PLACE stupid fan ILL NEVER COME BACK FOR ANYTHING AND I'LL MAKE SURE ALL MY FRIENDS WILL HEAR ABOUT THIS STUPID PLACE More

drove half hour to show up at 5pm for appointment made online. ignored by service writers for half an hour. finally insisted someone speak to me and was told that online system was bogus and posted hour online. ignored by service writers for half an hour. finally insisted someone speak to me and was told that online system was bogus and posted hours for service department was bogus and service department close at 5 no matter what it says online. told other similar things as well. who needs this? in the unlikely event that anyone at the dealership should care about this, my appointment confirmation was AUDFHS2G20. More

Car was in and out for a month. The first disappointment was over the fact they order the wrong part color (as it was exterior part of the car and had to match the car color). My car is yellow...they order was over the fact they order the wrong part color (as it was exterior part of the car and had to match the car color). My car is yellow...they ordered black, so I had to schedule new visit. The second frustrating visit was when they had to repair a leak. The car was in the shop for over a week just to change the parts. When I picked up the car I noticed the panel they removed to replace the carpet was coming off. How can they miss that. They told me they would order new panel, but after almost 2 weeks waiting for the parts I called Chevrolet to place a complain and took to another dealer. First time it rained here I found out they did not fix the leak at all. The back floor mats were missing, there was scratches on the hood and a dent on my door. It's hard to believe that GM will let this people represent them. I had nothing but aggravation. They do not return your calls and Mr. Meek is rude and acts like you are bothering him. If Maronne is the last dealer in the US I rather trade mine Cheby for a Toyota than go back there. More

Car broke down on vacation, while on the way to a cruise and had to be towed in the middle of the night to Maroone Chevrolet of Pembroke Pines. At 7 AM when they opened I called them and asked if they coul and had to be towed in the middle of the night to Maroone Chevrolet of Pembroke Pines. At 7 AM when they opened I called them and asked if they could help me buy getting my car in and out as I had to board by 2 pm. They sent a courtesy vehicle to pick me up at a hotel and I was at their dealership by 9. When I arrived, I noticed my car in the parking lot it was over an hour until they pushed it 500’ into the shop since their jack was broken. At 1 pm they said they knew what the problem was but they didn’t have the part. They were nice enough to take me back to the hotel and said they would repair the car for us while we were on the cruise. They said when we return, call them and they would even come pick us up at the port. Great! Off we went on a wonderful cruise vacation. When we got off the cruise 10 days later on a Sunday we called them and they asked “Who are you?”. Someone would call us back. After an hour of waiting we hopped in a Taxi, and when we arrived at the dealership there were 2 service advisors and no customers as it was sunday after thanksgiving. As we waiting patiently one of the service advisors was on the phone (on a personal call) and the other one was playing angry birds as we waited. Come to find out they never touched our car, it wasn’t even in the computer and it was a 6 hour repair. After about 2 hours, Neal (one of the service manager) said he would buy us lunch since we had no way to leave the dealership and nothing was close. He told us to speak with the cashier and she would take care of it. We walked over and asked her, she told us we were out of luck, she already ordered. As we waited patiently over 6 hours we watched one service advisor wax his motorcycle. We saw several mechanics in street clothes working on upgrading their personal cars and a two our lunch break in which they had food catered in and some of them were playing cards. After 6 hours of sitting with my wife, three kids and all of our luggage hours away from home our car was finally finished and they brought it out, I signed the paper work and got in my vehicle. The moment I opened the door I could clearly see they had not properly attached the dish panel and it was falling off. I asked to speak with the service manager who was not there that day. After being refused for over fifteen minutes of being told they don’t know his number; I marched into the sales office up front and that manager agreed to call the service manager after I told him what was going on and that I was not leaving until I talked to him. They got the service manager Armand on the phone and I explained the whole situation to him. He was surprised and very apologetic. He agreed that he would pay to have my vehicle washed at my home dealership and reimburse me for the Taxi fare. We left the dealership after leaving contact information and copies of taxi receipts. About a month later we took our vehicle in for an oil change and asked our dealership about the wash, they said no problem they would call and take care of it all. Our local dealership called us numerous times throughout the day extending the pickup time because they were having issues with Maroone Chevrolet. We called Maroone Chevrolet 5 times that day and were told Armand was busy and would call us back. After neither we nor our local dealership heard from him, our local dealership said they would do it for us for free. Over the next two months I kept calling Armand the service manager to be reimbursed for the Taxi fare that he said he would reimburse and was always told he would call us back. On a couple of calls we could hear him telling his receptionist to tell us that he would call back Today while I was at work he called my house and spoke with my wife. He basically told her because we filled out the service survey with negative comments that he was done with us and for me to stop calling. He told my wife why he should pay for our taxi “joyriding” since he was fined $190.00 for a negative survey. I do not recommend this dealership at all. More