AutoNation Chevrolet Pembroke Pines - Service Center

WORST CUSTOMER SERVICE FOR SERVICE DEPARTMENT I had an appointment this past saturday (12/28/19) at 7:00 am, the advisor name is ANTHONY AVENI JR. I was 2 weeks ago for my car (Chevrolet Traverse I had an appointment this past saturday (12/28/19) at 7:00 am, the advisor name is ANTHONY AVENI JR. I was 2 weeks ago for my car (Chevrolet Traverse 2019) for a problem with the Sun shade (didn't shut) he told me they are going to called me and never happen, I had to called myself to get my second appointment, this saturday my car was parking for 3 hours when I saw my car parked I went to Anthony and he told me the service department didn't do nothing (I don't KNOW what kind of technician they have that didn't know what part to order, I was there for 3 hours and was a lost time. The service advisor didn't care about me as customer since the first time we met. My experience buying this car was awesome but my experience in the service department was the worst I ever had. I had before excellent experience with Acura and Jeep. but now I can tell the same with Chevrolet. More

Bad diagnosis every time I go there I don’t know why these companies even offer a warranty if their “mechanics “ can’t even properly diagnose a vehicle. Or maybe they just BS everyone so I don’t know why these companies even offer a warranty if their “mechanics “ can’t even properly diagnose a vehicle. Or maybe they just BS everyone so that they don’t have to do the work or so the company doesn’t have to pay for the work. I took my 2015 Camero to them when it was under warranty 2 times. The fist time it was due to a hissing noise I hear under the dash in the passenger side, they diagnosed it and the mechanic said that this noise was normal to the Camero, which I found extremely weird but put my trust in it cause he’s a mechanic and I assumed he knew what he was doing. He even went as far as saying that I should try driving my car under 2500 rpms so that I don’t hear the noise any more, in other words don’t drive your sports car like a sports car. But like I said I took his word for it and I’ve been blocking out the noise cause the mechanic said it’s normal. There was no charge this day but nothing was fixed still gives me the noise when I accelerate the car. The second time I had to take them the car is cause it was giving me trouble starting and the dash would say maintenance security system. Still under warranty by the way, they took the car into diagnostics and the mechanic had the service tech call me to inform me that the reason the car all of a sudden started doing that was cause I put after market light bulbs in the car. ( by the way, I replaces the light bulbs with Autozone light bulbs 2years prior when one of them went out). So they are telling me that the light bulbs that I put in 2years ago are affecting my system now. Total BS. So I asked them how they fix that and they said we can replace you 2 light bulbs on your head lights for approximately $300.00, so I refused that service like anyone would so they instructed me to go pick up the car. When I arrived at the dealership they informed me that to release the car to me I would have to pay $180.00 diagnostics fee so that I can take the car. I didn’t want any trouble that day so I payed and left, but while I was outraged I took the car to a local mechanic by my house, he proceeded to find a loose ground cable on the chassis of the car and also found out that the reason it makes that hissing noise is due to an exhaust leak. So then finally coming to my conclusion that this dealership is only interested in helping the customers willing to fall for their trickery and pay them for BS fix’s. And if there are any decent management left in their company they would contact me and refund me for the $180.00 that they charged me for a mechanic that doesn’t know the difference between a wrench and a screwdriver to diagnose my car. More

Satisfied Best service out all the dealership I have ever been in this is the more efficient and fair. And the service advisor is very professional and polite b Best service out all the dealership I have ever been in this is the more efficient and fair. And the service advisor is very professional and polite but most of all very friendly. More

My Experience was absolutely fantastic. Mr. Shiv and the team of professionals that worked on my car were amazing. I am very proud that I could have the best help and care for my car. Mr. Sh Mr. Shiv and the team of professionals that worked on my car were amazing. I am very proud that I could have the best help and care for my car. Mr. Shiv is the best and really cares about what our cars mean to our daily lives. I will go there again and I will always do business with Mr. Shiv and all the professionals that work at Autonation Chevrolet in Pembroke Pines. My car is better because of them and I am forever grateful. Thanks Mr. Shiv and team. More

Always excellent service I am a regular customer here. The service is excellent and fast. I always go to Mike in the service department. He is on top of everything. I highly r I am a regular customer here. The service is excellent and fast. I always go to Mike in the service department. He is on top of everything. I highly recommend that you go see Mike in service. More

Don’t go here unless you like wasted time and broken promise Every time I come here it’s something else!! Absolute WORST customer service (mainly the service managers who didn’t seem to care about the burden the Every time I come here it’s something else!! Absolute WORST customer service (mainly the service managers who didn’t seem to care about the burden they put on people) and I will NEVER buy a vehicle or service plan here again. This is my third time coming WITH an appointment and told they didn’t have a loaner for me. The warranty I purchased from Autonation is supposed to cover a rental car for me and I told them that. Then I was dropped off to Budget for the rental. Budget was honest and told me they don’t know why Autonation dropped me off there because they have told them not to because they no longer work with them because they have had too many problems and they don’t ever pay them. The Budget rep took me back to Autonation and they told me there is nothing they could do to help me. They are short staffed upfront and the girls that were here seemed so stressed out because every customer had issues and complaints on the crappy service they have received. I can’t even take my own car back because it is not working. My kids start school tomorrow and Autonation keeps telling me there is nothing they can do. WORST EXEPREINCE AND MY LAST TIME EVER with this company. More

Went for 1 small scratch ended up with 2 bigger 1s Inside the headlight of my 16 Malibu the chrome finishing was peeling. They agreed to replace both headlights. Great right?! Wrong. In doing so they s Inside the headlight of my 16 Malibu the chrome finishing was peeling. They agreed to replace both headlights. Great right?! Wrong. In doing so they scratched my car installing both of the new headlights. When from a little chrome finish peeling to 2 new scratches on my paint. More

Worst Experience Ever I initially took the car in for engine resealing because I had a few leaks coming from the engine but received the car back needing a new transmission I initially took the car in for engine resealing because I had a few leaks coming from the engine but received the car back needing a new transmission because it won’t shift from 2nd and 3rd and now it’s leaks profusely from the transmission. I never asked for any work done to my transmission but yet Guy Evans Jr decided to have his tech drop my pan to change fluid and filter and now I need a new transmission. Terrible More

Maintenance Arthur was very nice and was very helpful when I was sure what was wrong with my Car. Continue with the good work see you Arthur was very nice and was very helpful when I was sure what was wrong with my Car. Continue with the good work see you More