AutoNation Chevrolet Pembroke Pines

Bad diagnosis every time I go there I don’t know why these companies even offer a warranty if their “mechanics “ can’t even properly diagnose a vehicle. Or maybe they just BS everyone so I don’t know why these companies even offer a warranty if their “mechanics “ can’t even properly diagnose a vehicle. Or maybe they just BS everyone so that they don’t have to do the work or so the company doesn’t have to pay for the work. I took my 2015 Camero to them when it was under warranty 2 times. The fist time it was due to a hissing noise I hear under the dash in the passenger side, they diagnosed it and the mechanic said that this noise was normal to the Camero, which I found extremely weird but put my trust in it cause he’s a mechanic and I assumed he knew what he was doing. He even went as far as saying that I should try driving my car under 2500 rpms so that I don’t hear the noise any more, in other words don’t drive your sports car like a sports car. But like I said I took his word for it and I’ve been blocking out the noise cause the mechanic said it’s normal. There was no charge this day but nothing was fixed still gives me the noise when I accelerate the car. The second time I had to take them the car is cause it was giving me trouble starting and the dash would say maintenance security system. Still under warranty by the way, they took the car into diagnostics and the mechanic had the service tech call me to inform me that the reason the car all of a sudden started doing that was cause I put after market light bulbs in the car. ( by the way, I replaces the light bulbs with Autozone light bulbs 2years prior when one of them went out). So they are telling me that the light bulbs that I put in 2years ago are affecting my system now. Total BS. So I asked them how they fix that and they said we can replace you 2 light bulbs on your head lights for approximately $300.00, so I refused that service like anyone would so they instructed me to go pick up the car. When I arrived at the dealership they informed me that to release the car to me I would have to pay $180.00 diagnostics fee so that I can take the car. I didn’t want any trouble that day so I payed and left, but while I was outraged I took the car to a local mechanic by my house, he proceeded to find a loose ground cable on the chassis of the car and also found out that the reason it makes that hissing noise is due to an exhaust leak. So then finally coming to my conclusion that this dealership is only interested in helping the customers willing to fall for their trickery and pay them for BS fix’s. And if there are any decent management left in their company they would contact me and refund me for the $180.00 that they charged me for a mechanic that doesn’t know the difference between a wrench and a screwdriver to diagnose my car. More

Satisfied Best service out all the dealership I have ever been in this is the more efficient and fair. And the service advisor is very professional and polite b Best service out all the dealership I have ever been in this is the more efficient and fair. And the service advisor is very professional and polite but most of all very friendly. More

My Experience was absolutely fantastic. Mr. Shiv and the team of professionals that worked on my car were amazing. I am very proud that I could have the best help and care for my car. Mr. Sh Mr. Shiv and the team of professionals that worked on my car were amazing. I am very proud that I could have the best help and care for my car. Mr. Shiv is the best and really cares about what our cars mean to our daily lives. I will go there again and I will always do business with Mr. Shiv and all the professionals that work at Autonation Chevrolet in Pembroke Pines. My car is better because of them and I am forever grateful. Thanks Mr. Shiv and team. More

Very happy I bought a 2018 Camaro SS, I worked with Day in the sales department. She made the car buying experience very easy and works hard to make sure your sa I bought a 2018 Camaro SS, I worked with Day in the sales department. She made the car buying experience very easy and works hard to make sure your satisfied. More

Always excellent service I am a regular customer here. The service is excellent and fast. I always go to Mike in the service department. He is on top of everything. I highly r I am a regular customer here. The service is excellent and fast. I always go to Mike in the service department. He is on top of everything. I highly recommend that you go see Mike in service. More

Don’t go here unless you like wasted time and broken promise Every time I come here it’s something else!! Absolute WORST customer service (mainly the service managers who didn’t seem to care about the burden the Every time I come here it’s something else!! Absolute WORST customer service (mainly the service managers who didn’t seem to care about the burden they put on people) and I will NEVER buy a vehicle or service plan here again. This is my third time coming WITH an appointment and told they didn’t have a loaner for me. The warranty I purchased from Autonation is supposed to cover a rental car for me and I told them that. Then I was dropped off to Budget for the rental. Budget was honest and told me they don’t know why Autonation dropped me off there because they have told them not to because they no longer work with them because they have had too many problems and they don’t ever pay them. The Budget rep took me back to Autonation and they told me there is nothing they could do to help me. They are short staffed upfront and the girls that were here seemed so stressed out because every customer had issues and complaints on the crappy service they have received. I can’t even take my own car back because it is not working. My kids start school tomorrow and Autonation keeps telling me there is nothing they can do. WORST EXEPREINCE AND MY LAST TIME EVER with this company. More

Jorge has no respect for himself or for others! JORGE HAS NO RESPECT FOR HIMSELF OR FOR OTHERS! After the dealer confirmed a vin# and a price with me and said it was a deal, I received a call about JORGE HAS NO RESPECT FOR HIMSELF OR FOR OTHERS! After the dealer confirmed a vin# and a price with me and said it was a deal, I received a call about 30 minutes later saying the car was no longer available to me. They found another option(not the color I wanted) and I agreed and I was informed of a 1500 rebate because I had a "competitors" lease that was included in the price. After 2 hours at the dealer, right when the Fiance guy is registering the new license plate to the car, I am informed the rebate is no longer available to me and it is going to be 1500 more and they would not eat the cost. At no time was I ever informed that my current car had to be registered in FL. I sent in all the documentation that showed the car was registered in Indiana(where I used to live and purchased the lease) and brought a the original hard copy. I obviously was less than pleased, so I said no deal. I proceeded to request the documents I signed and allowed them to make copies of(competitors lease, registration, insurance cards) to either be immediately given back to me or shredded. JORGE, claimed there was a law that required them to keep it for 6 years. I asked to know what law this was or to be shown it, he said "I AM NOT GIVING IT TO YOU AND EVEN IF THE POLICE TELL ME TO, I AM STILL NOT AND TO GET OUT MY STORE" Jorge has no respect for himself or for others More

Went for 1 small scratch ended up with 2 bigger 1s Inside the headlight of my 16 Malibu the chrome finishing was peeling. They agreed to replace both headlights. Great right?! Wrong. In doing so they s Inside the headlight of my 16 Malibu the chrome finishing was peeling. They agreed to replace both headlights. Great right?! Wrong. In doing so they scratched my car installing both of the new headlights. When from a little chrome finish peeling to 2 new scratches on my paint. More

Can not be trusted I have reserved a car through the site and booked a date to see the car reserved. I received the reservation confirmation email telling me that the ca I have reserved a car through the site and booked a date to see the car reserved. I received the reservation confirmation email telling me that the car was reserved for 72 hours and that no one could buy the car. The next day I received another email confirming the date and time of the meeting to buy the car. Today when I arrived at Autonation I received the news that the car had been sold even with the guaranteed reserve. There was no concern in reailing the problem. They just tried to sell me a more expensive car. I took my day, lost money going by taxi and only came back from Autonation with dissatisfaction. More

Worst Experience Ever I initially took the car in for engine resealing because I had a few leaks coming from the engine but received the car back needing a new transmission I initially took the car in for engine resealing because I had a few leaks coming from the engine but received the car back needing a new transmission because it won’t shift from 2nd and 3rd and now it’s leaks profusely from the transmission. I never asked for any work done to my transmission but yet Guy Evans Jr decided to have his tech drop my pan to change fluid and filter and now I need a new transmission. Terrible More