AutoNation Chevrolet Pembroke Pines

Don’t go without a lawyer!! Oh my oh where do I start. Well, I went to the Chevy dealership on 11/20/17. They told me they appraised my car for $19,134 which they said they match Oh my oh where do I start. Well, I went to the Chevy dealership on 11/20/17. They told me they appraised my car for $19,134 which they said they matched the one Doral Autonation gave me. I said great! We’ll sad to say I couldn’t get the approval for the LT the one I wanted due to the high carry over and my credit. They requested $8,500 down for an LS Surburban what the bank approved me for. I told them I don’t want that one I want the LT. Here it is the last couple of days to the end of the year. I called my sales rep which is Leo Hernandez, who I have no issues with. I told him that I would like to reapply since the car I want is a lot less and is the same amount the bank approved me for on the LS. He said great he sent the link to apply and to get my car appraised. On the 29th of December they called and said hey we got it approved but for $9500. I said when I come in, making sure it’s only $9,500, my payoff is included cause I don’t want any surprisesThe finance director, said yes yes for sure but we need the $9,500 to request the car from Doral I said yes go ahead. I get in the next day at 11:20am. They had me waiting with my three kids 6, 2 and a 8 month old for three hours telling me oh your payoff is more than what we expected. I said didn’t I asked you last night and you told me you verified and I wouldn’t have to put down any more money! He said just give me $500 more. I told him make sure GAP and the prepaid maintenance is included. He said I can’t do the prepaid maintenance, but I can do the bumper to bumper and GAP and it’s included into the price already. By then I was livid i was like fine, let’s just get this over with. We’ll i signed my contract paid my $10,000 down payment got my keys and proceeded to walk out the front door. I asked for my old car keys so that I could get my kids car seat out for them to tell me Demetri, who is in control of the appraisal department, sorry but we’re not giving you your new car unless you give us $5000 more or go and get a cheaper car!! I was like what?? He said your Mercedes isn’t valued at the $19,134 it’s $14,000 I’m like excuse me?? I’m like my car sat in your parking lot from 11:20am until 3:15pm and you mean to tell me you didn’t appraise it!! Mind you my car was appraised on 11/20/17 but he’s saying no record. I asked him How is it my fault that your department failed to do its job! Why do I have to be punished for your mess up??? He said we already lost $4000 I’m like no the xxxx you, didn’t I got my truck $2000 more then the listed price because I didn’t have a lease!! What I can’t understand is that I signed my contract paid you $10,000 that car is yours and that suburban is mine it’s a deal!! They said no, it’s not if you want the suburban then you need to give me the $5000. I said to them you people are the true definition of “bait and switch”. I handed them their contract and their keys and told them to give me back my $10,000!! I asked to speak with a manager, he said I am the manager this is Demetri I’m like theirs no one above is what you're saying? He said Im not moving. I looked to the finance guy and said you can’t go down on your price, he told me No i told him well it’s settled give me my money back. My kids were so excited for our new truck and they took it away because they failed to do their job! I’ve never been so embarrassed in my life!! Do not buy from this place they tried to hustle me out of $15,000 I told them I’m a single mom of four kids, I needed this truck and they stole that from us do to greed! And oh yeah, they told me they would give me a full tank of gas for my trouble, now it took the lady and an hour to return my money and when I got my car guess what? It was still on E SMDH More

Best Experience Ever! The staff at Autonation Chevrolet Pembroke Pines was extremely knowledgeable and helpful. There was no haggling done as to what I was looking for in a The staff at Autonation Chevrolet Pembroke Pines was extremely knowledgeable and helpful. There was no haggling done as to what I was looking for in a vehicle. I told them exactly what I wanted and they went and got it for me. It was the best experience I have ever had at a dealership. I would recommend anyone to go to Autonation Chevrolet Pembroke Pines for a vehicle. It was a very easy and pleasurable experience. More

Best experience at Autonation Chevrolet Pembroke pines Great experience with Bassam and the teams,, thank you ,,this the third vehicle i buy from autonation Chevrolet Pembroke Pines and the fifth from Bass Great experience with Bassam and the teams,, thank you ,,this the third vehicle i buy from autonation Chevrolet Pembroke Pines and the fifth from Bassam tarabulsi,, i recomend his to everyone if you want to have good and smooth experience,, thanks ,,,Peitro More

worst customer service my vehicle was brought to monthly service , they (mechanic) damage a critical component of the vehicle the mechanic was try blame the damage by stati my vehicle was brought to monthly service , they (mechanic) damage a critical component of the vehicle the mechanic was try blame the damage by stating the vehicle was under "u know situation" warranty was void because of this tech , next day i took my vehicle to another Chevrolet dealer at pompano beach and they found the real root of cause of the problem ,and it was cover under warranty , Chevrolet issue a recall because the number of vehicles affected , i little words , the mechanics at Chevrolet of Pembroke pines in my humble opinion is not to be trusted lack of knowledge and very poor troubleshooting techniques , customer service very rude always try to cover them and make the customer pay for . More

the best experience in a car dealer For the first time I had a very good experience in a dealer in Miami, I've negotiated 5 cards in the past in others dealers and definitely I will reco For the first time I had a very good experience in a dealer in Miami, I've negotiated 5 cards in the past in others dealers and definitely I will recommend Chevrolet Autonation at Pembroke Pines. Michael was my seller, he contact me by email and phone, and after I submitted my online application he called me with the options, he works with me thought the possibilities according to my budget and he make it possible, after we found a car according to my expectations, I visit the store and he did what he said on the calls, without any unconformable last minute change in the offer, he was friendly, congruent and he makes the process simple and easygoing. Sam was my financial adviser and I am very thankful with him that he works fast and he found a bank that can work with my credit and that allows me to add a co-buyer with a new credit score. In general, the best experience in a car dealer. Thanks More

This place won't answer their phone! Try calling them!!! I called for over 45 minutes this morning starting @ 10:00AM Friday. No matter what department I tried nobody answered. When you try just the general I called for over 45 minutes this morning starting @ 10:00AM Friday. No matter what department I tried nobody answered. When you try just the general operator which on one system the prompt is 6 and then you get transferred to another system which tells you to push 0 but neither of these will get you in touch with a person it just continually keeps telling you to push 0 or.6 and then finally an automated message tells you Good Bye!!!! I couldn't imagine doing any type of business here especially if you have a question or problem! Glad I found out about their flim flam operation before I bought something. More

WORSE COSTUMER SERVICE I SEE FROM A MANAGER WE STOP BY TO SEE A NEW CAR, AND WE HAVE TO ASK FOR HELP, A MAN IDENTIFY HIMSELF HAS THE MANAGER CAME TO US, WE REQUESTED FOR SOMEONE THAT SPEAKS SPAN WE STOP BY TO SEE A NEW CAR, AND WE HAVE TO ASK FOR HELP, A MAN IDENTIFY HIMSELF HAS THE MANAGER CAME TO US, WE REQUESTED FOR SOMEONE THAT SPEAKS SPANISH,AND THE FIRST THING HE SAID, IS THE THEY DO NOT SPANISH SPEAKERS, AND EVEN AGGRESSIVE SAYING "THIS SI AMERICA AND WE SPEAK ENGLISH". I THINK THAT IS NOT THE APPROPRIATE WAY TO APPROACH COSTUMERS. WE DEFINITELY WILL NEVER RECOMMEND THAT DEALER. WE WHEN STRAIGHT TO OTHER CHEVROLET DEALER AND BOUGHT THE CAR. More

No Hassle 5 Day Money Back Guarantee Works! I purchased a vehicle while I was very tired and hungry and regretted the decisuon later on. I explained this to the manager abd he signed off on my r I purchased a vehicle while I was very tired and hungry and regretted the decisuon later on. I explained this to the manager abd he signed off on my receipt and got my refund pricessed right away. It was very nice to be able to work with this dealership. I'd recommend them to anyone with a decent down payment and fair credit. More

worst service department ever They are very unprofessional, I took my car for an oil change, I got to the dealership at 4:40 pm with an appointment for that time, no one wanted to They are very unprofessional, I took my car for an oil change, I got to the dealership at 4:40 pm with an appointment for that time, no one wanted to take care of me...when one service advisor finally took my car he found out that my appointment was with Mike Berzon, he redirected me to this person desk and he started complaining because he was about to leave, he mistreated his coworker in front of me....not even the manager (who knew what happened) came to me to find out was going on or to apologize... More

the worst customer service in use cars I went to buy a truck salesman show me service report everything look good.i trusted the salesman sow I went with the deal the next day I open the hoo I went to buy a truck salesman show me service report everything look good.i trusted the salesman sow I went with the deal the next day I open the hood of the truck dirty full of oil.sow went back and talk to the sale manager he told me just because a oil leak no don't want the truck .that just got me mad .sow I return the vehicle from nice they to bad customer service .i said I don't want the truck . They still have our tittle for our trade no one have the curtesy to call me back .people they lie about car inspection don't buy a lemon. More