AutoNation Chevrolet Pembroke Pines

WORST CUSTOMER SERVICE FOR SERVICE DEPARTMENT I had an appointment this past saturday (12/28/19) at 7:00 am, the advisor name is ANTHONY AVENI JR. I was 2 weeks ago for my car (Chevrolet Traverse I had an appointment this past saturday (12/28/19) at 7:00 am, the advisor name is ANTHONY AVENI JR. I was 2 weeks ago for my car (Chevrolet Traverse 2019) for a problem with the Sun shade (didn't shut) he told me they are going to called me and never happen, I had to called myself to get my second appointment, this saturday my car was parking for 3 hours when I saw my car parked I went to Anthony and he told me the service department didn't do nothing (I don't KNOW what kind of technician they have that didn't know what part to order, I was there for 3 hours and was a lost time. The service advisor didn't care about me as customer since the first time we met. My experience buying this car was awesome but my experience in the service department was the worst I ever had. I had before excellent experience with Acura and Jeep. but now I can tell the same with Chevrolet. More

Bad diagnosis every time I go there I don’t know why these companies even offer a warranty if their “mechanics “ can’t even properly diagnose a vehicle. Or maybe they just BS everyone so I don’t know why these companies even offer a warranty if their “mechanics “ can’t even properly diagnose a vehicle. Or maybe they just BS everyone so that they don’t have to do the work or so the company doesn’t have to pay for the work. I took my 2015 Camero to them when it was under warranty 2 times. The fist time it was due to a hissing noise I hear under the dash in the passenger side, they diagnosed it and the mechanic said that this noise was normal to the Camero, which I found extremely weird but put my trust in it cause he’s a mechanic and I assumed he knew what he was doing. He even went as far as saying that I should try driving my car under 2500 rpms so that I don’t hear the noise any more, in other words don’t drive your sports car like a sports car. But like I said I took his word for it and I’ve been blocking out the noise cause the mechanic said it’s normal. There was no charge this day but nothing was fixed still gives me the noise when I accelerate the car. The second time I had to take them the car is cause it was giving me trouble starting and the dash would say maintenance security system. Still under warranty by the way, they took the car into diagnostics and the mechanic had the service tech call me to inform me that the reason the car all of a sudden started doing that was cause I put after market light bulbs in the car. ( by the way, I replaces the light bulbs with Autozone light bulbs 2years prior when one of them went out). So they are telling me that the light bulbs that I put in 2years ago are affecting my system now. Total BS. So I asked them how they fix that and they said we can replace you 2 light bulbs on your head lights for approximately $300.00, so I refused that service like anyone would so they instructed me to go pick up the car. When I arrived at the dealership they informed me that to release the car to me I would have to pay $180.00 diagnostics fee so that I can take the car. I didn’t want any trouble that day so I payed and left, but while I was outraged I took the car to a local mechanic by my house, he proceeded to find a loose ground cable on the chassis of the car and also found out that the reason it makes that hissing noise is due to an exhaust leak. So then finally coming to my conclusion that this dealership is only interested in helping the customers willing to fall for their trickery and pay them for BS fix’s. And if there are any decent management left in their company they would contact me and refund me for the $180.00 that they charged me for a mechanic that doesn’t know the difference between a wrench and a screwdriver to diagnose my car. More

Satisfied Best service out all the dealership I have ever been in this is the more efficient and fair. And the service advisor is very professional and polite b Best service out all the dealership I have ever been in this is the more efficient and fair. And the service advisor is very professional and polite but most of all very friendly. More

My Experience was absolutely fantastic. Mr. Shiv and the team of professionals that worked on my car were amazing. I am very proud that I could have the best help and care for my car. Mr. Sh Mr. Shiv and the team of professionals that worked on my car were amazing. I am very proud that I could have the best help and care for my car. Mr. Shiv is the best and really cares about what our cars mean to our daily lives. I will go there again and I will always do business with Mr. Shiv and all the professionals that work at Autonation Chevrolet in Pembroke Pines. My car is better because of them and I am forever grateful. Thanks Mr. Shiv and team. More

Very happy I bought a 2018 Camaro SS, I worked with Day in the sales department. She made the car buying experience very easy and works hard to make sure your sa I bought a 2018 Camaro SS, I worked with Day in the sales department. She made the car buying experience very easy and works hard to make sure your satisfied. More

Always excellent service I am a regular customer here. The service is excellent and fast. I always go to Mike in the service department. He is on top of everything. I highly r I am a regular customer here. The service is excellent and fast. I always go to Mike in the service department. He is on top of everything. I highly recommend that you go see Mike in service. More