AutoNation Chevrolet North - Service Center

I would have chosen ZERO stars or negative 5stars if i could!!!!WORST EXPERIENCE EVER!!!! Took the truck to the mechanic shop 12/2022 they didnt even look at it until 1/25/23. I called every week and neve could!!!!WORST EXPERIENCE EVER!!!! Took the truck to the mechanic shop 12/2022 they didnt even look at it until 1/25/23. I called every week and never was given an update. Staff changes every two weeks! Was given the poor excuse that they didn't have a tranny jack to fix the warranty transmission issues. Then they couldn't find the truck for months. called the shop every week to get the answer of they dont have the tool to fix the truck. Finally get an updatge in August. NOW there is a check engine light that wasnt there when it was taken in!!! how did a PARKED truck get a service engine light when it was parked for over 8 months!! then didnt even fix what they said they would fix!! I'd probably get better and faster service from the mom and pop shop down the street!! THIS PLACE IS A RIPP OFF!!!!!! NOTHING BUT CROOKS!!! More

THE, Service Department is actually very good but the phone system for Autonation is pathetic which is definitely not the fault of the people working there. They did not come up with the genius idea to h phone system for Autonation is pathetic which is definitely not the fault of the people working there. They did not come up with the genius idea to have an answering service deal with phone calls from another state absolutely pathetic but they got my truck fixed in a very timely manner. Everything seems to be really good, so I had to give him at least a four couldn’t give him a five because of the phone More

Can't get parts for new vehicle. Can't ever reach anyone. Had vehicle for almost a month, and never touched it. I would not take vehicle here for service, nor would I ever look to Can't ever reach anyone. Had vehicle for almost a month, and never touched it. I would not take vehicle here for service, nor would I ever look to buy a Chevrolet again. Experience with Ram and Ford are 100% better. More

Service department is nice but way too backed up and too long for a mf oil change. Sales is ok when u talk to the younger people who have patience. Money hungry gremlins long for a mf oil change. Sales is ok when u talk to the younger people who have patience. Money hungry gremlins More

Title: Exceptional Oil Change Service That Exceeds Expectations! I recently had the pleasure of experiencing an outstanding oil change service . From the moment I walked into their facility, I was im Expectations! I recently had the pleasure of experiencing an outstanding oil change service . From the moment I walked into their facility, I was impressed by their professionalism, attention to detail, and commitment to customer satisfaction. First and foremost, the staff were incredibly welcoming and friendly. They greeted me with a warm smile and made me feel right at home. The waiting area was clean, comfortable, and well-appointed with amenities such as complimentary refreshments, Wi-Fi, and reading materials. It was evident that they genuinely cared about creating a positive customer experience. The technicians were highly skilled and knowledgeable, displaying a true passion for their work. They took the time to explain each step of the oil change process, ensuring that I fully understood what was being done to my vehicle. They also answered all my questions patiently and provided helpful recommendations for future maintenance. The speed and efficiency with which the oil change was completed were remarkable. Despite being a busy day, the service center managed to finish the job promptly without compromising on quality. The technicians worked diligently, using top-of-the-line equipment and high-quality oil, which gave me confidence in the longevity and performance of my vehicle. One aspect that truly set them apart was their commitment to transparency and integrity. They provided a detailed breakdown of the services performed, including any additional checks or adjustments made. There were no hidden fees or surprises when it came time to pay the bill, and the pricing was competitive and reasonable. In addition to the oil change, the technicians conducted a thorough inspection of my vehicle, identifying potential issues and offering suggestions for preventative maintenance. This level of care and attention to detail demonstrated their dedication to ensuring the safety and reliability of my vehicle. Overall, my experience with them was exceptional. They delivered a top-notch oil change service that exceeded my expectations. From their friendly and knowledgeable staff to their commitment to transparency and customer satisfaction, every aspect of the service was outstanding. I highly recommend anyone in need of an oil change or any other automotive services. They have earned my trust and loyalty as a satisfied customer. More

Ryan was a saint getting our service completed on time. There was some question as to which company was going to pay for the work done. He kept me in the loop while he was chasing down the answer. There was some question as to which company was going to pay for the work done. He kept me in the loop while he was chasing down the answer. More

It was an awesome job of the quick service that the dealership did. Good job dealership did. Good job More

Was very professional honest very intelligent reassuring felt very comfortable with this person. Looking forward to do more business with them. felt very comfortable with this person. Looking forward to do more business with them. More

The staff was very friendly and the repair crew did a great job on the rebuild of a new engine in my work van in a timely matter. great job on the rebuild of a new engine in my work van in a timely matter. More

My Traverse had a recall and I called Autonation to see if they could assist in the repair. My car was also running a little hot and I asked for it to be diagnosed as well. Ryan my service agent was positi if they could assist in the repair. My car was also running a little hot and I asked for it to be diagnosed as well. Ryan my service agent was positive and upbeat in the beginning and I was looking forward to getting my vehicle back in tip top shape with all issues fixed. When I came by for my first service appointment, the phone agent failed to tell me diagnostics would take days as that location was backed up. So Ryan rescheduled me for the following week as I was going out of town and could leave the vehicle to be repaired. During the 3 weeks my car was left at Chevy Ryan and I spoke multiple times and he confirmed that my recall had been fixed repeatedly and the other issue would require my thermostat being replaced for a total of $700. As a single mom this was a very hard pill to swallow as I had just had the thermostat replaced the month prior. Ryan again assured me that the mechanics thought this would fix the problem and my Chevy would be back to 100 after. During the 3 weeks my car was at Auto Nation Ryan and I spoke multiple times where he repeatedly confirmed my recall had been fixed as well as the thermostat. I arrived the 20th to pick up my car and pay my $700 bill. Upon returning to my house and looking at my receipt in detail I noticed the recall had not been fixed nor had Chevy even issued a fix for the recall. I called Ryan and said - I need a receipt that shows the recall has been fixed - this says it has not. He agreed to send me an updated receipt via email. That night I did not receive an email showing the recall was fixed - instead Ryan waited until 630am Saturday to call and leave a voice-mail saying - just kidding your recall wasn't fixed - my bad. I was not happy with the information and told him I wanted a supervisor to call me. I went to Autonation the fillowimg day to pickup my vehicle as the day before I had only paid the bill. Ryan was tied up with customers and I was on my way to work a program in Vail so I could not wait for him. I have now called and left multiple messages for Ryan to have a supervisor call me back for a week now and I have heard crickets. So Autonation Chevy has my $700 and I still have a car with a recall and a service tech who is avoiding me like the plauge because of his multiple mistakes. I had originally given Ryan all 5s on my paper survey as during the process he was great. However, after the dust has settled and I have repeatedly asked for assistance he has done nothing but hide like a coward from me. No one has called me back as of today July 25th 2023. I would NEVER reccomed AutonNation soley based on your service techs behavior. I still want a supervisor to call me back about this entire situation. More