AutoNation Chevrolet North - Service Center

Stellar service.. I called to schedule the first service appt on my new 2018 Chevy Trax; I was able to get in on the day AND time I wanted. Checking in was a breeze.. I called to schedule the first service appt on my new 2018 Chevy Trax; I was able to get in on the day AND time I wanted. Checking in was a breeze....the actual length of the appt was much shorter than I expected, and checking out was easier than checking in! Autonation Chevrolet North has always done me right, and this time didn't disappoint. Thanks guys! More

Service department ? Went in before Thanksgiving was given a quote by the Service manager. Then take the truck in today because I had scheduled it to go get fixed and was Went in before Thanksgiving was given a quote by the Service manager. Then take the truck in today because I had scheduled it to go get fixed and was told my information was not in the system nor was the problem I was told was wrong with it. Person had no clue still 5 hrs later on what needed to be done had to request the supervisor because the manager was on vacation. And even at that time was told it would be $220 more than I quote it. Just bad customer service and no clue what they More

Don't go here! Took 6 hours before I received a phone call that they had looked at my car. What's the point of making an appointment to bring the car in? I was encou Took 6 hours before I received a phone call that they had looked at my car. What's the point of making an appointment to bring the car in? I was encouraged to drive a car with damaged timing chain, balance chain and the parts holding them in place. The manager didn't even remember talking to me on the phone the day before when I expressed my concerns. Wasn't allowed to talk to the mechanic about my concerns over the phone, and would probably only have a minute to spare later when I came in to pick it up. Wasn't offered a rental car though my car had to remain in the shop over the weekend because parts were not in to fix the car. Upset with GM for not taking financial responsibility for the damaged timing chain, it became damaged due to oil consumption issues. I'm truly dreading bringing my car back in as I've now started the oil consumption testing. More

Above and Beyond! I drive 30 miles (with 2 other dealerships on my route) to use these guys. They went above and beyond to stand behind their vehicle and the warranty. I drive 30 miles (with 2 other dealerships on my route) to use these guys. They went above and beyond to stand behind their vehicle and the warranty. It's a modern clean facility and a pleasure to go there! More

I would highly recommend staying away from this dealership. Wanted to purchase a used vehicle - did so for $8000.00 - and it turned out to be nothing but a huge problem once it was driven off the l dealership. Wanted to purchase a used vehicle - did so for $8000.00 - and it turned out to be nothing but a huge problem once it was driven off the lot. Returned the car for an inspection and to have the car serviced. Long story short, they could not figure out how to fix the vehicle and sent the vehicle to different places to have it looked at and serviced all the while disregarding and not returning my phone calls to find out when I could get the vehicle back. This happened twice - once after they had told me it was "fixed" - $850.00 - then when they had taken it back again because the car was still having similar issues. The first time the kept the car for over ten days - the second time for over 25 days - while I needed to find my own transportation to try and get to-and-from work. The service employees would answer the phone and continue to delay any answer as far as when the car was going to be available. The service manager did not return ONE phone call regarding this issue. I had a relative call in because they seemed to be ignoring me - the service manager told her that he would check out things and that I could get a loaner car while they vehicle was continuing to be fixed. After that conversation, the service manager was never "available" and did not return ONE phone call. This car was purchased with insurance monies after someone had totaled my car on the street. I payed an extra $2000.00 to try and find a reasonable automobile. All in all, I ending up loosing about $3000.00, wasted time and energy - tons of hassle - being led around, lied to, and disregarded -not having transportation for over a months period of time - and left with a car that still was not "fixed." An true example of an organization that has no reliable foundation as far as service, sales, and products - and is basically out to rape people. More

Was very impressed with the service I recieved. Had a small concern with part of the service, and the dealership more than resolved to my satisfaction. Would definetly do business here again. Jonathan small concern with part of the service, and the dealership more than resolved to my satisfaction. Would definetly do business here again. Jonathan Lampros, a salesman I had previously dealt with, was, in particular, a driving force to ensure I received top level service. More