AutoNation Chevrolet North

I had a great experience with my new car purchase at this AutoNation dealership! I found two cars on their website I was interested in and spoke with a nice salesman over the phone to get more info. Pricing AutoNation dealership! I found two cars on their website I was interested in and spoke with a nice salesman over the phone to get more info. Pricing on both cars was better than other comparable ones I had found at other dealerships. When I arrived for my appointment, they had both cars parked out front, ready for me to look at! The cars were very clean inside and out! The salesman I worked with, Chris, was very knowledgeable about both vehicles and helped me confidently come to my decision. I didn't feel rushed or pressured whatsoever! I had the pleasure of working with Bill on the paperwork and financing. He made the process quick and easy. These guys were professional and friendly start to finish. So excited about my new car! More

DO NOT buy a car from this dealership. They sold me a car and the tires deflated 10 miles down the road, the spare key was to a different car, headlights were burnt out, transmission failed a month later and and the tires deflated 10 miles down the road, the spare key was to a different car, headlights were burnt out, transmission failed a month later and some sort of grinding in the axel. When I contacted about the warranty I purchased, and the worries about developing problems, they told me to find another place to service my vehicle and said “sorry, sometimes you just buy a bad car”. THE WORST! Now the “general manager” or the computer in charge of handling these things better than their staff can has replied after this review asking what “they can do” when they already failed to answer simple warranty questions and brushed me off and stuck me with a $14,000 paper weight. Definitely reporting to Better Business Bureau and Federal Trade Commission. DO NOT BUY A CAR HERE! More

I bought a new car from this dealership. The salesman told me he would have my rental car returned for me since I was buying a car. He didnt return it until 5 days later!!! I got a phone call from the re told me he would have my rental car returned for me since I was buying a car. He didnt return it until 5 days later!!! I got a phone call from the rental company telling me my bill was 344.00 instead of the 136.00 it should have been. The manager at the dealership said they would pay for it since it was their mistake and then said its been too long and now they wont. This was caused by THEIR salesman and they stuck me with the bill for their poor service and not following through with what they said they would do. They got their 36,000 out of me and thats all they care about. They wont get another car sale from me and I definitely wont recommend them to anyone. I guess refunding 200.00 is a big deal to them and means more than the customer being happy. More

2 months for repair, and they wrecked my tailgate They had my truck for 2 months for a repair. Gave me a loaner that was not in the same class as my truck. I got a Cruze. Mick Derner called me one day They had my truck for 2 months for a repair. Gave me a loaner that was not in the same class as my truck. I got a Cruze. Mick Derner called me one day and said he wanted to swap out my Enterprise rental loaner for one of their trucks, so I took the afternoon off work to drive all the way up there. When I got there he told me he had already given the truck to someone else. So that was a waste of personal time I had taken off of work. A few weeks later Mick called while I was at work so I couldn't answer. He called again later that day. But that was a Friday and I just couldn't get there that day. So he has his manager Travis call me on Saturday who threatened to make me pay for the rental if I didn't drop what I was doing and go pick up my truck. When I got there, I found that there was fresh damage on the tailgate. Mick said he didn't know anything about it and walked back inside the dealership. I am having to file a complaint with GM/Chevy to get this resolved. It would appear that my experience with this dealer is consistent with the other reviews left on this and other sites. Oh yeah, and he didn't seem to like that I was upset about the poor service and told me he would call the police. Can't wait to get the survey from Chevrolet. More

Avoid at all Costs My experience at Auto Nation – Chevy North could not have been worse. Been a Chevy/GM guy for a long time. Can't do business with this particular lo My experience at Auto Nation – Chevy North could not have been worse. Been a Chevy/GM guy for a long time. Can't do business with this particular location ever again so this may be it for my 15 year run with GM. What happened: Purchased a used GMC Yukon Denali private party. Wanted to know what kind of shape the vehicle was in so I brought it to you and ordered a 125 pt used car inspection and complete detail. Total bill came to $462. Fair deal. Brought the car in Oct. 9th at 7 a.m. Called at 5 pm to see if the vehicle could be picked up. I arrive at 6. The keys to the vehicle were missing. I wait for an hour while my service associate and his manager dig my license plate out of the trash (no joke) and locate the keys. We come to realize that the detail team was under the impression that this was a trade in vehicle and not a personal vehicle. At 7 pm, I'm shipped out the door with a missing receiver hitch cover (it was removed and misplaced, too) and...68 point inspection? I don't know what I got. I had to ask for it after I was already out the door. My associate tells me he'll get me a call the next day when he finds the receiver hitch cover. The next morning (Oct. 10th) I get a good look at the vehicle as it was dark out when I picked it up. The detail job 4/10. The engine compartment was poorly degreased, cup holders were not cleaned and the cord to the rear window defroster was jarred loose. I don't receive a call from the rep about the missing cover. Friday (Oct. 11th - 1 pm) - I call and leave my rep a message Monday (Oct. 14th - 4 pm) - I call and leave my rep another message. Tuesday (Oct. 15th - 1:48 pm) - I get a call back from my rep. We discuss the situation and I'm told to bring the vehicle in on Wednesday. An unfortunate passing of a friend had me traveling home on Wednesday. We agree on the upcoming Monday. Monday (Oct. 21st - 7 am) - I bring the car back, get with my rep, pop the hood and go over everything that's troubling me. I mention to my rep that I am NOT 100% that the defrost cord wasn't already separated. I explain to him that it's something that I hadn't noticed up to the point that the vehicle was returned to me and mention that nowhere in their inspection was it mentioned to be broken (I’d bet it snapped loose after the inspection during the detail). My rep tells me the issues will be addressed and the vehicle will be ready at 5. I get a call at 4:15 and am told that the solder needs more time to cure and am asked if I'd like the receiver hitch cover (that was ordered in for me because mine was lost) to be painted to match or if the OEM black would suffice. When he asked me if I wanted the part painted to match, I realized my rep was struggling. Which is ok, happens to the best of us. I let him know that I'd like the part to painted to match (silver) and that it's fine to keep the vehicle over night. Tuesday (Oct. 22nd - 5:51 pm) - I call in to see if I can come pick up my vehicle. My rep tells me he has the keys on his desk but wants to check a few things first before having me come pick it up and asks if it would be ok if I could pick it up in the morning. I express that I'd prefer to pick it up this evening. He calls back at 6:37, says he wants to go over a few things with his manager and make sure things are straight before releasing it and then tells me he's going to need it another night. Wednesday (Oct. 23rd - 7am) - After two days at the shop and $30 in additional Uber charges, my rep rolls my filthy SUV in to the clean receiving bay. He explains that the inside is immaculate but they were unable to remove the sticky stuff on the windshield. I popped the hood and see they didn't touch the engine compartment, either. My rep tells me that the hitch cover is in the back of the vehicle (why it is not put back on the vehicle is beyond me) but I'm upset at this point and need to leave before I say something I'd likely want to take back later on, so I get in my car and start driving home. I stop at the do it yourself car wash, insert $3 and spend 3 minutes and 37 seconds hosing off the exterior of my filthy car. I return home and attempt to put on the hitch cover. My rep had sent me down the road without providing the necessary clips to fasten the cover to the back of the vehicle. I sit down in my kitchen and write out what transpired at Auto Nation - Chevy North over the course of the last few weeks. With my account in hand, I return to the service department and speak with the manager, Travis. After I read through my account, he asks what needs to happen and we make our way to the parts counter for the clips. They're in stock and we walk out to my car to attach the hitch cover and show him the engine compartment and sticky on the windshield. He explains to me that it's his desire to build a relationship from here. I'm onboard with that. I'm a Chevy/GM guy. This can be remedied! So where do we start? Travis tells me he'll jump on the surveillance footage from the day I brought in the vehicle originally and verify that the hitch cover was or was not, in fact, on the vehicle when I brought it in and that he'd give me a call back shortly to let me know. I want to pay for the cover if I was mistaken and it was off when I brought it in! This is the important part - the discussion I had with Travis just a few minutes prior to me leaving was more about poor communication than anything. My rep has a difficult job. Mistakes happen. CALL ME! Travis tells me this is a good opportunity to coach up his team. I agree. He tells me he'll call me and let me know what he saw on the video footage. NO CALL. And here I am, $500 spent on a cruddy car wash that they sold me as a detail, and a 68 point inspection that I was sold as 125 point. I read through it but it's mush. I ordered it because I'm not a car pro. I brought it in for a professional opinion and paid for an opinion that I never received. Perhaps the most frustrating thing about this all is that I'm left stuck in my own head, playing back scenarios questioning if I'm the worst, high maintenance customer ever (did I bring that car in with the hitch cover missing already and just not know about it?!) or how I could have maybe handled the situation better? I don't know. What I do know is that my first experience with Auto Nation - Chevy North...will be my last. Let me know if I brought that car in with the hitch cover on or off, would ya, Travis? It was wheeled in there Wednesday, October 9th, 2019...at 7 am. Note: I'm upset, yes. Does anybody on the service team need punished? No. That's not what I'm looking for at all. I think my service rep was possibly new on the job and still getting his feet under him. This should provide an opportunity to do what Travis had mentioned, and coach up the team. More

BE AWARE! You'll be Scammed Probably the worst business experience I have ever encountered. If I can give Negative 100 stars I don’t hesitate. After this bad experience I found Probably the worst business experience I have ever encountered. If I can give Negative 100 stars I don’t hesitate. After this bad experience I found AutoNation Chevrolet North has the most number of complaints I came across, next time I’ll do my research beforehand. Do yourself a favor and choose a reputable dealer, trust me and many others who suffer as a result of dealing with this unethical and unprofessional finance and sales peoples working for AutoNation Chevrolet North. Be aware they will misled you into a deal you will regret; specially what is called “Extended warranty” this is just a plain rip off; here is why if the car you’re looking to buy is less than 5 years old and less than 100K miles there is no need to buy extended warranty all major components are covered by Chevy (the manufacture warranty up to 5 years and 100,000 miles) what they trying to sell you is probably less than 30K or less than 2years warranty trust me from experience this is waste of money and useless, if anything happen to the car it will be covered by the manufacture warranty NOT the SCAM warranty they’re trying to force on you, BE AWARE! More

Stellar service.. I called to schedule the first service appt on my new 2018 Chevy Trax; I was able to get in on the day AND time I wanted. Checking in was a breeze.. I called to schedule the first service appt on my new 2018 Chevy Trax; I was able to get in on the day AND time I wanted. Checking in was a breeze....the actual length of the appt was much shorter than I expected, and checking out was easier than checking in! Autonation Chevrolet North has always done me right, and this time didn't disappoint. Thanks guys! More