AutoNation Chevrolet North Richland Hills - Service Center

I purchased a 05 corvette as well as the extended warranty. I also purchased the tire and wheel warranty with the road hazard. I had a slow leak in the driver side rear tire and the front passenger s warranty. I also purchased the tire and wheel warranty with the road hazard. I had a slow leak in the driver side rear tire and the front passenger side tire. I took it in to get it fixed, normally would go to NTB for this but since I had purchased the wheel and tire warranty I thought they would take care of me. They found a nail in both tires and informed me they were to close to the side wall to repair and would have to be replaced. They called the folks at the warranty company and we're told they would have to send a inspector to check it out. The next day I received a call from Autonation that the inspector would be there in 45 minutes so I.rushed down there so he could check it out. He sprayed his soapy water bottle on the tires and said they weren't leaking, I guess I was imagining the low tire pressure message I was getting every few days. He took some pictures and said he would let me know what they come up with. I didn't here back eight days so I.called Autonation black to see if they had heard anything. They told the warranty company said they wouldn't" replace the tires, but I could bring the car in and they would punch the hole all the way through and patch it and pay for that. I was originally told it was to close to the sidewall. I can't believe they would do that on a high performance car with Y rated tires. Really concerned about customer safety. The temperature was 85 when they were checking the tires. They didn't seem to get it when I told them it only seems to happen on cooler days. I can't believe a dealership that size would stoop that low to save a few bucks sounds like something a shady used car salesman would do. More

Well my wife had a major problem with her transmission causing her SUV to be unusable. So when I called Bankston service department, they were busy and took a message to give to the next available service causing her SUV to be unusable. So when I called Bankston service department, they were busy and took a message to give to the next available service rep. Keep in mind this is a potentially large job that I would assume would be profitable for them. We never got a call back. I promptly called Classic Chevrolet in grapevine and got ahold of a service rep immediately and they were helpful and called to arrange towing. If Bankston was this bad at trying to respond to get my business, I can't imagine what it would have been like once they had my vehicle. More

Phillip McCarley was my service advisor on 05/05/2011. He was very friendly, completed the work as promised and on-time. He left me a message on my cell phone during the day to update the progress. When He was very friendly, completed the work as promised and on-time. He left me a message on my cell phone during the day to update the progress. When I picked up my vehicle, he went over everything with me and then answered additional questions about my wife's car. I could not wait to tell my coworkers that also drive Chevrolet company cars about my experience. This was my first visit to this dealership and definately will not be my last. If you go to this dealer, ask for Phillip. He is outstanding. More

Took my car in within a week of purchasing it from this dealer.. They had it for over 2 weeks, I called quite a few times to finf out when it would be fixed, no one could tell me! Finally I got a call i dealer.. They had it for over 2 weeks, I called quite a few times to finf out when it would be fixed, no one could tell me! Finally I got a call it was fixed and went to get it, Upon picking it up I noted that nothing had been fixed, I was told there mechanics were not skilled enough to work on it, even though I bought it from them!! BEWARE BANKSTON More