AutoNation Chevrolet North Richland Hills - Service Center

Good experience scheduling and dropping vehicle off. I went in for airbag recall, so it was pretty straightforward. Service representative was thorough in initial review and recommended some additional I went in for airbag recall, so it was pretty straightforward. Service representative was thorough in initial review and recommended some additional service. I declined and gratefully she was not pushy about the work. They gave the car a wash and kept everything nice and clean. More

Dropped vehicle off for first service. Oil change, tire rotation, and alignment. Let them know my steering wheel has been off center since I’ve owned the vehicle. Had specs sheets handed b Oil change, tire rotation, and alignment. Let them know my steering wheel has been off center since I’ve owned the vehicle. Had specs sheets handed back to me with specs still in the red. Steering wheel is worse Then before. More

The service was easy, efficient and professional. We drove 30 miles out of our way to go to this dealership. We passed many dealerships on the way and are happy we did so!!! Thank you, AutoNation!!! We drove 30 miles out of our way to go to this dealership. We passed many dealerships on the way and are happy we did so!!! Thank you, AutoNation!!! More

Jerry my Service Advisor was Friendly,Courteous and Informative about my issues. Good to find staff at a company like this. They even washed my vehicle which was really nice. I will bring my vehicle ba Informative about my issues. Good to find staff at a company like this. They even washed my vehicle which was really nice. I will bring my vehicle back when needed for service. Keep up the good work. More

This dealership is amazing, service was done on time and communication was great. Place is very clean. I was able to work with no issues. communication was great. Place is very clean. I was able to work with no issues. More

Janey was professional, knowledgeable, and addressed the issue for which I came. Jenny went beyond my service need and help me with getting the state certificate. issue for which I came. Jenny went beyond my service need and help me with getting the state certificate. More

They are always accommodating and courteous. I can usually get an appointment. When I need one. I can usually get an appointment. When I need one. More

Even with the transmission shop being backed up 3 weeks, communications was excellent from Adriana R. AutoNation NRH, TX communications was excellent from Adriana R. AutoNation NRH, TX More

I purchased my car in 2018 and have been extremely satisfied with all the service techs there. satisfied with all the service techs there. More

The past 2 visits were not a good experience. I had waited over 2 hours for a simple oil change and new air filter. After waiting for more than 2 hours with an infant I told them I needed to lea I had waited over 2 hours for a simple oil change and new air filter. After waiting for more than 2 hours with an infant I told them I needed to leave, they said they didnt have time to complete the new air filter which was upsetting for waiting over 2 hours! Then I found out they failed to put my airfilter back together correctly and left a piece laying on the floor of my car. They did apologize and assured me it doesnt take more than an hour and a half at MOST to do those services, and promised me a courtesy oil change for my next visit. I went in yesterday for my next visit and explained my previous experience, showed them the airfilter piece from the floor and went inside to wait. There weren't many people waiting, I even had an appointment this time so I thought surely it won't take over 2 hours. But I was wrong, after having 2 screaming babies, and people leaving that came in after me I got up and asked the lady in hot pink with blondish hair to get me the service manager, she was extremely rude, snarky and attempted to belittle me and my request. Next thing I know I see my car pull up, she comes inside and says my car is finished. I said I asked for a manager, she said I could come talk to the lady outside and I stated that was not the manager. I don't know who she thinks she is, but I was not born yesterday and was not impressed with her lack of customer service and demeanor towards me. I finally was able to speak to the manager which was a man, not the lady, and they also said it shouldn't take more than 2 hours but yet there I was waiting. He did say there was extra time involved due to the piece not being properly put back the last time. These have been very bad experiences, the rude and snarky lady was enough to make me never want to return. But the service time is just unacceptable twice in a row. The manager did also make the whole service complimentary, but it doesn't make up for the way I was spoke too and treated as a customer. I live 2 minutes from the Grapevine location, but I keep driving out of my way to go to a familiar North Richland Hills dealership, not any more! More