AutoNation Chevrolet North Richland Hills - Service Center

Vehicle Service Great Staff!! very Professional !!!! Mr Morrison goes out of his way to please his customers. Vehicle was finished as promised. I will gladly return t Great Staff!! very Professional !!!! Mr Morrison goes out of his way to please his customers. Vehicle was finished as promised. I will gladly return to get my vehicle serviced again. More

Great Got my car in and out quick. Kept me in the loop as to what was going on in the process. Fabulous service. Very happy with the way I was treated. Got my car in and out quick. Kept me in the loop as to what was going on in the process. Fabulous service. Very happy with the way I was treated. More

Poor Experience Some tech destroyed my cabin air filter taking it out to check it then they said it was already like that and wanted to charge me $79 for a new one. T Some tech destroyed my cabin air filter taking it out to check it then they said it was already like that and wanted to charge me $79 for a new one. They did the last PM maintenance on my car it wasn't like that then. After I got home I saw my dash board and glove box area was filthy with greasy hand and finger prints. Steering wheel the same way. I had to clean up their mess. More

Worst experience I've ever head servicing my car, They kept my car for 7 days, I needed an oil change and a recall to replace a sensor a 90 minutes job. Calls takes forever to be answered, their appoi They kept my car for 7 days, I needed an oil change and a recall to replace a sensor a 90 minutes job. Calls takes forever to be answered, their appointments are a joke and a waste of your time, it doesn't work. Don't expect a courtesy car, I borrowed a friend car to commute to work for the whole week. Very bad management, the person in charge of my car Steven did what he could and was very nice but when he addresses issues to management he comes back empty handed. Story short, the tech responsible for servicing my car was sick, after 7 days I picked up my car without having it fixed, took it to classic Chevrolet in Grapevine, job was done in no time, great service, great communication. This could have been solved in a very simple way, bad management made it so complicated. More

Safety Recalls This dealership is the closest one to my office and home. After receiving a safety recall notice on my 2005 GMC truck, I took the truck to this deale This dealership is the closest one to my office and home. After receiving a safety recall notice on my 2005 GMC truck, I took the truck to this dealer and effectively lost it for five days. After it had been in their shop for a couple of days, I started trying to find out when I could pick it up. Unfortunately this was a five day ordeal with the worst part being their inability to find anyone to answer the call. At one point I was on hold for over 30 minutes and finally gave up. I finally just talked to the service "manager" who found the truck - service recall cleared and maybe or maybe not cleared - and he is getting it washed so I can pick it up in 30 minutes. If you are taking a vehicle to this dealership, I would strongly suggest that you get contact phone numbers for the service writers and the service manager. The "automated phone answering" is totally unacceptable and frustrating. Their appointments for any service work are a joke. More

I purchased a 05 corvette as well as the extended warranty. I also purchased the tire and wheel warranty with the road hazard. I had a slow leak in the driver side rear tire and the front passenger s warranty. I also purchased the tire and wheel warranty with the road hazard. I had a slow leak in the driver side rear tire and the front passenger side tire. I took it in to get it fixed, normally would go to NTB for this but since I had purchased the wheel and tire warranty I thought they would take care of me. They found a nail in both tires and informed me they were to close to the side wall to repair and would have to be replaced. They called the folks at the warranty company and we're told they would have to send a inspector to check it out. The next day I received a call from Autonation that the inspector would be there in 45 minutes so I.rushed down there so he could check it out. He sprayed his soapy water bottle on the tires and said they weren't leaking, I guess I was imagining the low tire pressure message I was getting every few days. He took some pictures and said he would let me know what they come up with. I didn't here back eight days so I.called Autonation black to see if they had heard anything. They told the warranty company said they wouldn't" replace the tires, but I could bring the car in and they would punch the hole all the way through and patch it and pay for that. I was originally told it was to close to the sidewall. I can't believe they would do that on a high performance car with Y rated tires. Really concerned about customer safety. The temperature was 85 when they were checking the tires. They didn't seem to get it when I told them it only seems to happen on cooler days. I can't believe a dealership that size would stoop that low to save a few bucks sounds like something a shady used car salesman would do. More

Well my wife had a major problem with her transmission causing her SUV to be unusable. So when I called Bankston service department, they were busy and took a message to give to the next available service causing her SUV to be unusable. So when I called Bankston service department, they were busy and took a message to give to the next available service rep. Keep in mind this is a potentially large job that I would assume would be profitable for them. We never got a call back. I promptly called Classic Chevrolet in grapevine and got ahold of a service rep immediately and they were helpful and called to arrange towing. If Bankston was this bad at trying to respond to get my business, I can't imagine what it would have been like once they had my vehicle. More

Phillip McCarley was my service advisor on 05/05/2011. He was very friendly, completed the work as promised and on-time. He left me a message on my cell phone during the day to update the progress. When He was very friendly, completed the work as promised and on-time. He left me a message on my cell phone during the day to update the progress. When I picked up my vehicle, he went over everything with me and then answered additional questions about my wife's car. I could not wait to tell my coworkers that also drive Chevrolet company cars about my experience. This was my first visit to this dealership and definately will not be my last. If you go to this dealer, ask for Phillip. He is outstanding. More

Took my car in within a week of purchasing it from this dealer.. They had it for over 2 weeks, I called quite a few times to finf out when it would be fixed, no one could tell me! Finally I got a call i dealer.. They had it for over 2 weeks, I called quite a few times to finf out when it would be fixed, no one could tell me! Finally I got a call it was fixed and went to get it, Upon picking it up I noted that nothing had been fixed, I was told there mechanics were not skilled enough to work on it, even though I bought it from them!! BEWARE BANKSTON More