AutoNation Chevrolet North Richland Hills - Service Center
North Richland Hills, TX
593 Reviews of AutoNation Chevrolet North Richland Hills - Service Center
Horrible place. Extraordinarily rude and vile customer service performance. Just witnessed a manager, yes manager get into a screaming bout with a customer. Stray awa Extraordinarily rude and vile customer service performance. Just witnessed a manager, yes manager get into a screaming bout with a customer. Stray away from this AutoNation if you plan on getting even a fair deal with a disgusting staff. More
Awesome service staff I have a 2009 COBALT. Every time I take my car there I have always had great assistance GARON BETH and VINCE in service all went out of their way to m I have a 2009 COBALT. Every time I take my car there I have always had great assistance GARON BETH and VINCE in service all went out of their way to make sure things were done for me!! I plan to buy new Chevy soon and only from them!!! I've had very bad experiences with other dealerships in the area but NEVER Chevy autonation!! Thx More
Repairs Had my vehicle towed there cuz it wouldn't start 3 days ago. Brad called to give me estimate of 780.00 for diagnostic, corroded cable and new battery Had my vehicle towed there cuz it wouldn't start 3 days ago. Brad called to give me estimate of 780.00 for diagnostic, corroded cable and new battery plus labor. I said wow that's expensive and he said replacing corroded battery cable is labor intensive then quickly said we'll get it done asap. I called back in 10 min to tell him not to replace cable. His reply was, I'll run to shop and tell them but it may already be done ! So much for labor intensive !! He gave me senior discount of $67.00. total bill $701.41. coworker said he could've changed battery and cable for $115.00. I was charged $400. In labor with senior discount ! Never again !!! More
SERVICE EXPERIENCE WAS TERRIBLE NO COMMUNICATION, NO FOLLOW UP, ADVISOR WENT DAYS WITHOUT RETURNING MESSAGES. HIS MESSAGES BACK WERE VERY CURT BORDERLING ON COMPLETE RUDENESS. VEHICL NO COMMUNICATION, NO FOLLOW UP, ADVISOR WENT DAYS WITHOUT RETURNING MESSAGES. HIS MESSAGES BACK WERE VERY CURT BORDERLING ON COMPLETE RUDENESS. VEHICLE WAS THERE FOR WEEKS WITH US BEING LEFT IN THE DARK MOST DAYS AS TO WHAT WAS GOING ON. THEN SERVICES PERFORMED THAT WERE SPECFICIALLY TOLD NOT TO BE DONE. I TRIED THIS PLACE A FEW YEARS AGO AND HAD A BAD EXPERIENCE THEN SAW THAT THEY RECENTLY GOT NEW ADVISORS SO WE TRIED THEM AGAIN. HORRIBLE JUST LIKE BEFORE. ILL GO TO GRAPEVINE FROM NOW ON FOR SERVICES. More
Vehicle Service Great Staff!! very Professional !!!! Mr Morrison goes out of his way to please his customers. Vehicle was finished as promised. I will gladly return t Great Staff!! very Professional !!!! Mr Morrison goes out of his way to please his customers. Vehicle was finished as promised. I will gladly return to get my vehicle serviced again. More
Great Got my car in and out quick. Kept me in the loop as to what was going on in the process. Fabulous service. Very happy with the way I was treated. Got my car in and out quick. Kept me in the loop as to what was going on in the process. Fabulous service. Very happy with the way I was treated. More
Poor Experience Some tech destroyed my cabin air filter taking it out to check it then they said it was already like that and wanted to charge me $79 for a new one. T Some tech destroyed my cabin air filter taking it out to check it then they said it was already like that and wanted to charge me $79 for a new one. They did the last PM maintenance on my car it wasn't like that then. After I got home I saw my dash board and glove box area was filthy with greasy hand and finger prints. Steering wheel the same way. I had to clean up their mess. More
Worst experience I've ever head servicing my car, They kept my car for 7 days, I needed an oil change and a recall to replace a sensor a 90 minutes job. Calls takes forever to be answered, their appoi They kept my car for 7 days, I needed an oil change and a recall to replace a sensor a 90 minutes job. Calls takes forever to be answered, their appointments are a joke and a waste of your time, it doesn't work. Don't expect a courtesy car, I borrowed a friend car to commute to work for the whole week. Very bad management, the person in charge of my car Steven did what he could and was very nice but when he addresses issues to management he comes back empty handed. Story short, the tech responsible for servicing my car was sick, after 7 days I picked up my car without having it fixed, took it to classic Chevrolet in Grapevine, job was done in no time, great service, great communication. This could have been solved in a very simple way, bad management made it so complicated. More
Safety Recalls This dealership is the closest one to my office and home. After receiving a safety recall notice on my 2005 GMC truck, I took the truck to this deale This dealership is the closest one to my office and home. After receiving a safety recall notice on my 2005 GMC truck, I took the truck to this dealer and effectively lost it for five days. After it had been in their shop for a couple of days, I started trying to find out when I could pick it up. Unfortunately this was a five day ordeal with the worst part being their inability to find anyone to answer the call. At one point I was on hold for over 30 minutes and finally gave up. I finally just talked to the service "manager" who found the truck - service recall cleared and maybe or maybe not cleared - and he is getting it washed so I can pick it up in 30 minutes. If you are taking a vehicle to this dealership, I would strongly suggest that you get contact phone numbers for the service writers and the service manager. The "automated phone answering" is totally unacceptable and frustrating. Their appointments for any service work are a joke. More
I purchased a 05 corvette as well as the extended warranty. I also purchased the tire and wheel warranty with the road hazard. I had a slow leak in the driver side rear tire and the front passenger s warranty. I also purchased the tire and wheel warranty with the road hazard. I had a slow leak in the driver side rear tire and the front passenger side tire. I took it in to get it fixed, normally would go to NTB for this but since I had purchased the wheel and tire warranty I thought they would take care of me. They found a nail in both tires and informed me they were to close to the side wall to repair and would have to be replaced. They called the folks at the warranty company and we're told they would have to send a inspector to check it out. The next day I received a call from Autonation that the inspector would be there in 45 minutes so I.rushed down there so he could check it out. He sprayed his soapy water bottle on the tires and said they weren't leaking, I guess I was imagining the low tire pressure message I was getting every few days. He took some pictures and said he would let me know what they come up with. I didn't here back eight days so I.called Autonation black to see if they had heard anything. They told the warranty company said they wouldn't" replace the tires, but I could bring the car in and they would punch the hole all the way through and patch it and pay for that. I was originally told it was to close to the sidewall. I can't believe they would do that on a high performance car with Y rated tires. Really concerned about customer safety. The temperature was 85 when they were checking the tires. They didn't seem to get it when I told them it only seems to happen on cooler days. I can't believe a dealership that size would stoop that low to save a few bucks sounds like something a shady used car salesman would do. More