AutoNation Chevrolet North Richland Hills - Service Center

Joe took good care of us Joe was very friendly when we took our 11 sierra to get the transmission repaired with our autonation warranty. Thanks for the great service. I'll ma Joe was very friendly when we took our 11 sierra to get the transmission repaired with our autonation warranty. Thanks for the great service. I'll make sure to do my maintenance here from now on More

Car trouble I had an issue with my vehicle I just purchased in May of 2019 at Autonation Chevy North Richland Hills, Tx. I was very upset with the fact that I had I had an issue with my vehicle I just purchased in May of 2019 at Autonation Chevy North Richland Hills, Tx. I was very upset with the fact that I had just purchased the car and a few major things were wrong with it. I was advised I would have to pay $500 for parts and labor to get it fixed! I was also told I would have to pay for a rental because no more rentals were available. Needless to say I was very very upset!. Kelvin saw my frustration and took care of the rental car situation that same day. My car sat in the service department for 7 days and I received no response from anyone in regards to who was going to pay to fix my car because I certainly was not. My level of disappointment and frustration was well beyond were it should have been for a new car buyer at this location. I had to continue to reach out to management, service department, etc. to get the status of my vehicle because AGAIN no one was contacting me. I felt I was being taken advantage and being mistreated because I am a woman. Kelvin brought Hoot to me to discuss the issue, and Hoot heard and saw the frustration and anger in me regarding the lack of communication regarding my car. He advised me he would look into it and contact me the next day. He did exactly that and advised me my vehicle was ready. He did what originally should have been done in 1 day, versus having my car sitting in service for 7 days. The service department and Hoot took care of everything wrong on the vehicle. Kelvin and Hoot were very sympathetic and professional when it came to making sure I left a happy customer. Which I was. Thank you from Mansfield, Texas More

Horrible place. Extraordinarily rude and vile customer service performance. Just witnessed a manager, yes manager get into a screaming bout with a customer. Stray awa Extraordinarily rude and vile customer service performance. Just witnessed a manager, yes manager get into a screaming bout with a customer. Stray away from this AutoNation if you plan on getting even a fair deal with a disgusting staff. More

Awesome service staff I have a 2009 COBALT. Every time I take my car there I have always had great assistance GARON BETH and VINCE in service all went out of their way to m I have a 2009 COBALT. Every time I take my car there I have always had great assistance GARON BETH and VINCE in service all went out of their way to make sure things were done for me!! I plan to buy new Chevy soon and only from them!!! I've had very bad experiences with other dealerships in the area but NEVER Chevy autonation!! Thx More

Repairs Had my vehicle towed there cuz it wouldn't start 3 days ago. Brad called to give me estimate of 780.00 for diagnostic, corroded cable and new battery Had my vehicle towed there cuz it wouldn't start 3 days ago. Brad called to give me estimate of 780.00 for diagnostic, corroded cable and new battery plus labor. I said wow that's expensive and he said replacing corroded battery cable is labor intensive then quickly said we'll get it done asap. I called back in 10 min to tell him not to replace cable. His reply was, I'll run to shop and tell them but it may already be done ! So much for labor intensive !! He gave me senior discount of $67.00. total bill $701.41. coworker said he could've changed battery and cable for $115.00. I was charged $400. In labor with senior discount ! Never again !!! More

SERVICE EXPERIENCE WAS TERRIBLE NO COMMUNICATION, NO FOLLOW UP, ADVISOR WENT DAYS WITHOUT RETURNING MESSAGES. HIS MESSAGES BACK WERE VERY CURT BORDERLING ON COMPLETE RUDENESS. VEHICL NO COMMUNICATION, NO FOLLOW UP, ADVISOR WENT DAYS WITHOUT RETURNING MESSAGES. HIS MESSAGES BACK WERE VERY CURT BORDERLING ON COMPLETE RUDENESS. VEHICLE WAS THERE FOR WEEKS WITH US BEING LEFT IN THE DARK MOST DAYS AS TO WHAT WAS GOING ON. THEN SERVICES PERFORMED THAT WERE SPECFICIALLY TOLD NOT TO BE DONE. I TRIED THIS PLACE A FEW YEARS AGO AND HAD A BAD EXPERIENCE THEN SAW THAT THEY RECENTLY GOT NEW ADVISORS SO WE TRIED THEM AGAIN. HORRIBLE JUST LIKE BEFORE. ILL GO TO GRAPEVINE FROM NOW ON FOR SERVICES. More

Vehicle Service Great Staff!! very Professional !!!! Mr Morrison goes out of his way to please his customers. Vehicle was finished as promised. I will gladly return t Great Staff!! very Professional !!!! Mr Morrison goes out of his way to please his customers. Vehicle was finished as promised. I will gladly return to get my vehicle serviced again. More

Great Got my car in and out quick. Kept me in the loop as to what was going on in the process. Fabulous service. Very happy with the way I was treated. Got my car in and out quick. Kept me in the loop as to what was going on in the process. Fabulous service. Very happy with the way I was treated. More