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AutoNation Chevrolet North Richland Hills - Service Center
North Richland Hills, TX
589 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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589 Reviews of AutoNation Chevrolet North Richland Hills - Service Center
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March 14, 2020
Employee greet customers with a warm welcoming smile. They are professional, knowledgeable and courteous. They make the customer feel at home. Great hospitality. I also like the coffee bar. They are professional, knowledgeable and courteous. They make the customer feel at home. Great hospitality. I also like the coffee bar. More
by ericafreeman
Employees Worked With
Daniel
February 02, 2020
I was in a severe front end accident 10 To 15 minutes after leaving the service department and is all I know is that the techs at Auto nation took all four of my tires off of my vehicle and put all new t after leaving the service department and is all I know is that the techs at Auto nation took all four of my tires off of my vehicle and put all new tires back into my Yukon and then they did a front alignment and supposedly they fixed the recall where my car shifts to the left and what a coincidence that most of my damage was done to the left of my car. Maybe the techs did something they shouldn’t have or I got faulty defected manufactured Bridgestone Deulars but I may never know but what I do know is that after spending nearly $1,300 of work to my Yukon, I was in an accident 10-15 minutes from leaving the service department and when I went back a few days later to go ask the service manager if their guys could have done something wrong Since they did take everything apart but he did not want to hear anything I had to say. More
by b1leal
Employees Worked With
Chris Dion
January 18, 2020
Service removed lug nut key Recently had truck in for warranty service in rattling exhaust pipe. For some strange reason they removed and rotated the front tires without resettin Recently had truck in for warranty service in rattling exhaust pipe. For some strange reason they removed and rotated the front tires without resetting the tire pressure indicator. Also they did not put the lug nut key back in my truck. This morning I had a flat on the passenger front. Tire pressure indicator showed driver side. Could not take tire off to get flat fixed since the lug nut key was missing. Thank god I was not out in west Texas somewhere miles away and no way to remove and put on the spare. Total screw up mess in that service dept and somebody should be fired. This could have been a real disaster for me being a 73 year old 90% disabled veteran. More
by steve Pannell
Employees Worked With
Daniel
January 16, 2020
I leased a Chevy Trax and when the lease was up I told the sales people I wanted to buy the vehicle. They lied to me and told me I would still have to pay for excess mileage if I bought it and they said the sales people I wanted to buy the vehicle. They lied to me and told me I would still have to pay for excess mileage if I bought it and they said they did not know how to help me buy my car back. Talk about desperate to sell a new car. More
by Shaybug
Employees Worked With
Roberto
July 29, 2019
Joe took good care of us Joe was very friendly when we took our 11 sierra to get the transmission repaired with our autonation warranty. Thanks for the great service. I'll ma Joe was very friendly when we took our 11 sierra to get the transmission repaired with our autonation warranty. Thanks for the great service. I'll make sure to do my maintenance here from now on More
by Manny83
Employees Worked With
Joe
July 14, 2019
Car trouble I had an issue with my vehicle I just purchased in May of 2019 at Autonation Chevy North Richland Hills, Tx. I was very upset with the fact that I had I had an issue with my vehicle I just purchased in May of 2019 at Autonation Chevy North Richland Hills, Tx. I was very upset with the fact that I had just purchased the car and a few major things were wrong with it. I was advised I would have to pay $500 for parts and labor to get it fixed! I was also told I would have to pay for a rental because no more rentals were available. Needless to say I was very very upset!. Kelvin saw my frustration and took care of the rental car situation that same day. My car sat in the service department for 7 days and I received no response from anyone in regards to who was going to pay to fix my car because I certainly was not. My level of disappointment and frustration was well beyond were it should have been for a new car buyer at this location. I had to continue to reach out to management, service department, etc. to get the status of my vehicle because AGAIN no one was contacting me. I felt I was being taken advantage and being mistreated because I am a woman. Kelvin brought Hoot to me to discuss the issue, and Hoot heard and saw the frustration and anger in me regarding the lack of communication regarding my car. He advised me he would look into it and contact me the next day. He did exactly that and advised me my vehicle was ready. He did what originally should have been done in 1 day, versus having my car sitting in service for 7 days. The service department and Hoot took care of everything wrong on the vehicle. Kelvin and Hoot were very sympathetic and professional when it came to making sure I left a happy customer. Which I was. Thank you from Mansfield, Texas More
by cocoatee
Employees Worked With
Hoot, Kelvin, Joe
April 25, 2019
Horrible place. Extraordinarily rude and vile customer service performance. Just witnessed a manager, yes manager get into a screaming bout with a customer. Stray awa Extraordinarily rude and vile customer service performance. Just witnessed a manager, yes manager get into a screaming bout with a customer. Stray away from this AutoNation if you plan on getting even a fair deal with a disgusting staff. More
by M@rketing1234
Employees Worked With
The manager.
November 28, 2018
Awesome service staff I have a 2009 COBALT. Every time I take my car there I have always had great assistance GARON BETH and VINCE in service all went out of their way to m I have a 2009 COBALT. Every time I take my car there I have always had great assistance GARON BETH and VINCE in service all went out of their way to make sure things were done for me!! I plan to buy new Chevy soon and only from them!!! I've had very bad experiences with other dealerships in the area but NEVER Chevy autonation!! Thx More
by Nana
Employees Worked With
GARON BETH VINCE
July 21, 2018
Repairs Had my vehicle towed there cuz it wouldn't start 3 days ago. Brad called to give me estimate of 780.00 for diagnostic, corroded cable and new battery Had my vehicle towed there cuz it wouldn't start 3 days ago. Brad called to give me estimate of 780.00 for diagnostic, corroded cable and new battery plus labor. I said wow that's expensive and he said replacing corroded battery cable is labor intensive then quickly said we'll get it done asap. I called back in 10 min to tell him not to replace cable. His reply was, I'll run to shop and tell them but it may already be done ! So much for labor intensive !! He gave me senior discount of $67.00. total bill $701.41. coworker said he could've changed battery and cable for $115.00. I was charged $400. In labor with senior discount ! Never again !!! More
by Nanax3
Employees Worked With
Brad
April 25, 2018
SERVICE EXPERIENCE WAS TERRIBLE NO COMMUNICATION, NO FOLLOW UP, ADVISOR WENT DAYS WITHOUT RETURNING MESSAGES. HIS MESSAGES BACK WERE VERY CURT BORDERLING ON COMPLETE RUDENESS. VEHICL NO COMMUNICATION, NO FOLLOW UP, ADVISOR WENT DAYS WITHOUT RETURNING MESSAGES. HIS MESSAGES BACK WERE VERY CURT BORDERLING ON COMPLETE RUDENESS. VEHICLE WAS THERE FOR WEEKS WITH US BEING LEFT IN THE DARK MOST DAYS AS TO WHAT WAS GOING ON. THEN SERVICES PERFORMED THAT WERE SPECFICIALLY TOLD NOT TO BE DONE. I TRIED THIS PLACE A FEW YEARS AGO AND HAD A BAD EXPERIENCE THEN SAW THAT THEY RECENTLY GOT NEW ADVISORS SO WE TRIED THEM AGAIN. HORRIBLE JUST LIKE BEFORE. ILL GO TO GRAPEVINE FROM NOW ON FOR SERVICES. More
by txgem06
Employees Worked With
JUAN GARCES JR
