AutoNation Chevrolet North Richland Hills - Service Center

I bought my car at a different Chevrolet dealer and when it broke down I was close to North Richland Hills Chevrolet dealer so I had it towed there thinking I would still get good service. I DID NOT . The c it broke down I was close to North Richland Hills Chevrolet dealer so I had it towed there thinking I would still get good service. I DID NOT . The clip to my turbo air intake broke and that part cost 2.00 dollars, but I Paid 296.10 dollars for them to fix it , I understand that they have to pay for technician but that is a bit much . They also wanted an additional 85.00 dollars for air filter and 110.00 dollars to install it, I declined that. But had no choice on the clip because I had no other way to get it fixed. On the billing it said that I also declined a wheel alinement but in actually no one even mentioned that. So after I paid the 296.10 I took my car to Classic Chevrolet in Cleburne and they couldn’t even explain why it cost so much for something that the part was only 2.00 . I got an air filter from classic Chevrolet and installed 30 dollars these than what AutoNation wanted for just the air filter. So Beware of AutoNation if at all possible go to Classic Chevrolet in Cleburne More

About a month ago I called Chevrolet corporate office regarding the very common “shift to park” issue (Google it, it’s a well known issue with Chevrolet vehicles). I was still within the power train warr regarding the very common “shift to park” issue (Google it, it’s a well known issue with Chevrolet vehicles). I was still within the power train warranty, outside bumper-to-bumper. I was given an appointment and assigned to Haley Shortnacy. I initially missed this appt. due to a business trip and attempted to contact Haley to re-schedule (instead of corporate, per her request), to no avail. Phone calls nor emails were returned. She later told me she’s “not good with calls and emails”. Keep in mind, she walks around with a phone in her hand to communicate with customers all day. I contacted Corporate again and got another appointment. I dropped my vehicle off on 8/26 and was told to keep track of everything via the Service Status Tracker that’s supposed to be transparent, keep me updated with the process and prevent surprises (FYI, they were not transparent, they don’t even provide updates to the tracker and I was indeed surprised). Fast forward to a week later, I texted Haley to get an update on my 2020 Traverse. She stated that I was next in line for the following day and she’d update me on the diagnosis. Haley then texted me again to inform me that the repair would not be covered under my power train warranty. Fine, I asked for my car back and requested that the $210 diagnostic fee be removed since they were not transparent about my appointment and quickly changed the date and did a diagnostic within an hour of me texting after I inquired about the status. Once I asked for the diagnostic fee to be removed on a Wednesday and for my car to be returned to me, Haley stopped communicating. For approximately 2 days, I had to keep texting Haley, begging for my vehicle. Upon pick-up, a Service Tech gave me a paper with a list of issues and stated he was sure Haley talked to me about it. Haley did not! I had no idea I needed an alignment and of course, their service tracker was still completely blank. Haley didn’t even come to her desk to check me and I asked for her. A guy from the service station checked me out. Overall, the $210 diagnostic fee was waived, they quoted me almost $1k in repairs (parts around $135, labor was over $700). My car sat at Chevy for 11 days to include 2 of those 11 days of me begging for my car back via text. Keep in mind, zero repairs were done. My vehicle just sat. 0 stars. Do not recommend. Also, don’t come here for the shift to park issue. Pay out of pocket at a local mechanic. I’m sure it won’t cost $1k More

Friendly, professional, people that make you feel so special! Good communication during service time. The people at this dealership are the best!!!!!!! special! Good communication during service time. The people at this dealership are the best!!!!!!! More

Quick service, polite customer service, overall 100% satisfied that is why we have been using them since 2 years ago. satisfied that is why we have been using them since 2 years ago. More

Spent over 2 thousand dollars and still having ac problem doesn’t come own sometimes when you first turn it own doesn’t come own sometimes when you first turn it own More

I had an appointment. Got there 30 minutes early. Service tech took my truck back after about almost 2 hours, I went and asked what was going on. Advisor told me they had Got there 30 minutes early. Service tech took my truck back after about almost 2 hours, I went and asked what was going on. Advisor told me they had stripped my plug to the oil pan and they were waiting for approval to get it replaced. Advisor told me he would take care of it, like if it was my fault and he was doing me a favor. Your guy messed up my truck he needed to take care of it. There should be no question on getting it approved or taking care of it. He did apologize when that happened. He told me 10 to 15 minutes took another half hour, asked me to do the survey and please make it a nice one. I told him I was already upset I wasn’t gonna give a good review. He wanted me to be somewhat happy. He could’ve attempted to offer me 50% discount or take five dollars off, $10 off that to me would’ve been a way of trying to make the customer happy. More

Needed a new battery and was in an out in an hour. Your experience may be different. Your experience may be different. More

The buying experience was fantastic! No complaints at all. Service I would assume is hit or miss depending on your advisor. I had an unfortunate experience during my last service that gi No complaints at all. Service I would assume is hit or miss depending on your advisor. I had an unfortunate experience during my last service that gives me pause on this dealer. The communication was poor and the information provided by the service advisor was incomplete. I.e. I was not informed of additional items that were added to the quote (after I was told the initial estimate would be lower due to some items needing to be taken off). I was additionally told that there would be a 10% military discount only to find out that it was capped at $150. While grateful for the discount, it was a very small part of the $7300 transmission replacement. More

Called made appointment for service. Went in at scheduled time, drove in tech came out. Gave him my name and time of appointment. Got in and out. Also they washed my truck without being a Went in at scheduled time, drove in tech came out. Gave him my name and time of appointment. Got in and out. Also they washed my truck without being asked! Excellent job! More

Excelente Service,Very Helpful, Thank you very much Auto Nation Chevrolet Richland Hills and Lalo Magaña Nation Chevrolet Richland Hills and Lalo Magaña More