AutoNation Chevrolet North Richland Hills - Service Center

I had an appointment. Got there 30 minutes early. Service tech took my truck back after about almost 2 hours, I went and asked what was going on. Advisor told me they had Got there 30 minutes early. Service tech took my truck back after about almost 2 hours, I went and asked what was going on. Advisor told me they had stripped my plug to the oil pan and they were waiting for approval to get it replaced. Advisor told me he would take care of it, like if it was my fault and he was doing me a favor. Your guy messed up my truck he needed to take care of it. There should be no question on getting it approved or taking care of it. He did apologize when that happened. He told me 10 to 15 minutes took another half hour, asked me to do the survey and please make it a nice one. I told him I was already upset I wasn’t gonna give a good review. He wanted me to be somewhat happy. He could’ve attempted to offer me 50% discount or take five dollars off, $10 off that to me would’ve been a way of trying to make the customer happy. More

Needed a new battery and was in an out in an hour. Your experience may be different. Your experience may be different. More

The buying experience was fantastic! No complaints at all. Service I would assume is hit or miss depending on your advisor. I had an unfortunate experience during my last service that gi No complaints at all. Service I would assume is hit or miss depending on your advisor. I had an unfortunate experience during my last service that gives me pause on this dealer. The communication was poor and the information provided by the service advisor was incomplete. I.e. I was not informed of additional items that were added to the quote (after I was told the initial estimate would be lower due to some items needing to be taken off). I was additionally told that there would be a 10% military discount only to find out that it was capped at $150. While grateful for the discount, it was a very small part of the $7300 transmission replacement. More

Called made appointment for service. Went in at scheduled time, drove in tech came out. Gave him my name and time of appointment. Got in and out. Also they washed my truck without being a Went in at scheduled time, drove in tech came out. Gave him my name and time of appointment. Got in and out. Also they washed my truck without being asked! Excellent job! More

Excelente Service,Very Helpful, Thank you very much Auto Nation Chevrolet Richland Hills and Lalo Magaña Nation Chevrolet Richland Hills and Lalo Magaña More

Poor service and customer service. This is not the dealership to go to. They only care about making money off of you. This is not the dealership to go to. They only care about making money off of you. More

Mannn, let me tell yall, when I got there for my appointment, this first guy served me but told me he would be back, and i guess he didn't want to help me out. Then robert came out and he is the mos appointment, this first guy served me but told me he would be back, and i guess he didn't want to help me out. Then robert came out and he is the most knowledgeable and kind person. He made sure everything was running right, and he would recommend what to do and what not to do. I just liked that he was so knowledgeable about what he was doing instead of trying to get me to pay for more stuff. He is so patient, too. Yall have such a great person working for yalls company. Please take care and value him because they are very rare to have. Give him a raise too frfr!! Next time, I'll be asking for him because ik I can trust him with what he says and with my vehicle. Thank you, Robert, for taking care of your customers and how it should be done. More

4 hour oil change Tech broke my oil filter - it fell off 5 miles later and gave a P1101 code. Service dept said probably cable not reconnected. I looked and found air filter fell off and clip to hold it i 5 miles later and gave a P1101 code. Service dept said probably cable not reconnected. I looked and found air filter fell off and clip to hold it in was broken. Called service dept back. Not much sympathy. Did not offer to replace filter. I had to go to store and buy on to replace. They also did not fill the wiper fluid. More

This place they have a really great customer service and they always try to meet your expectations they always try to meet your expectations More

During my visit to the dealership, I was impressed by the exceptional customer service. The staff members were knowledgeable, courteous, and went above and beyond to address all my inquiries. the exceptional customer service. The staff members were knowledgeable, courteous, and went above and beyond to address all my inquiries. More