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AutoNation Chevrolet North Richland Hills - Service Center

North Richland Hills, TX

4.5
590 Reviews

590 Reviews of AutoNation Chevrolet North Richland Hills - Service Center

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February 23, 2023

Service center did well but I had to wait 2 hours for an oil change and tire rotation. More

by JBara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Feb 27, 2023 -

AutoNation Chevrolet North Richland Hills responded

Hello, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!

February 22, 2023

The service was quicker than expected. I was greeted right away. I will definitely get my car serviced here rather that a garage. Very pleased with my first experience at Autonation Chevro More

by Cvela15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McQueen
Feb 26, 2023 -

AutoNation Chevrolet North Richland Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 21, 2023

They were good it just took about 3 hours to check on my recall. After they said it was about a 45 minute update. But they were nice and the waiting area was comfortable. More

by Kj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Good
Feb 25, 2023 -

AutoNation Chevrolet North Richland Hills responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 20, 2023

Spent over 3 hours without updates on why it was taking long until I went up to ask. More

by Mirtha.brown27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana
Feb 20, 2023 -

Mirtha.brown27 responded

Service this time was not great!

February 16, 2023

This is my second review for this company. Reluctantly I keep going back for scheduled maintenance on my vehicle that I purchased here. I spoke with Chris over the phone about my tires and war More

by erikamccray27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamara, Ahmad, Chris
Feb 18, 2023 -

AutoNation Chevrolet North Richland Hills responded

Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (682) 214-2010 at your earliest convenience to discuss how we can turn this experience into a positive one.

Dec 18, 2023 -

erikamccray27 responded

Ive tried contacting the GM several times, unfortunately I never seem to be able to reach them. Nor has the person evet responded back to me. This vehicle has several problems that I have constantly reported since I purchased this vehicle. Electrical, transmission, and no jack to start. Every time I try to address these issues there is a 2 week wait and they want to keeep my vehicle and not touch it or give me a loaner. Why cant they make a appointment for the tine they can look at the vehicle and have me bring it back in when they are ready to check it out? Im very unhappy with my purchase and this dealership.

February 14, 2023

The service center has been great so far. I have visited twice and they were courteous but speedy. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Feb 17, 2023 -

AutoNation Chevrolet North Richland Hills responded

Hi Kathy, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Autonation Chevrolet North Richland Hills. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!

February 13, 2023

David was awesome at getting my car in and out for my oil change. He was courteous and asked all the questions that pertained to me. Fast and courteous service is always appreciated. More

by dtxpress1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David ....?
Feb 17, 2023 -

AutoNation Chevrolet North Richland Hills responded

Hello, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet North Richland Hills. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 12, 2023

Went in for a mechanical service everyone was very attentive and professional was walked through any work needed and any delay times ahead of time. More

by rodsam58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Forsythe
Feb 14, 2023 -

AutoNation Chevrolet North Richland Hills responded

Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

February 09, 2023

Great job getting the repair itself done quickly. I’m no longer having any issues at all! More

by ChristyH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Feb 12, 2023 -

AutoNation Chevrolet North Richland Hills responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

February 04, 2023

They got the job done in a quick manner, which I appreciate. But the environment is not kid friendly. From a guy in the waiting area cussing and yelling on the phone to the sales reps talking about More

by mjmcevers129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember but was only female sales rep.
Feb 07, 2023 -

AutoNation Chevrolet North Richland Hills responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (682) 214-2010 to discuss what we can do to help.

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