AutoNation Chevrolet North Richland Hills - Service Center

Pretty fast without an appointment, I was in and out in about 90 min. Normal time is 60 min anywhere with an appointment. about 90 min. Normal time is 60 min anywhere with an appointment. More

Daniel took great care of me. He did all could to make me happy and make sure I was taken care of. Thank you Daniel He did all could to make me happy and make sure I was taken care of. Thank you Daniel More

Went in for a oil change as usual and it didn't take long in and out. in and out. More

I’m ready happy with the people working in the dealer, I have more contact with the good people at the Service Department. All the time and each time I have to take care of the car. Excellent pPeople = Ex have more contact with the good people at the Service Department. All the time and each time I have to take care of the car. Excellent pPeople = Excellent service . Really amazing team. More

The prices were reasonable. I got a lot done - state inspection, oil change, tire rotation, and it was a two hour wait which was fine, most places take a while. Victoria was the I got a lot done - state inspection, oil change, tire rotation, and it was a two hour wait which was fine, most places take a while. Victoria was the person who helped me and she was super nice as well as her friend who helped me pay when the card reader at Victoria's station wasn't working. More

Great customer service and very knowledgable team members. Adriana kept me well informed and provided amazing service during my scheduled maintenance and a recall repair members. Adriana kept me well informed and provided amazing service during my scheduled maintenance and a recall repair More

Gary is my service writer, he takes excellent care of the fleet that I manage. fleet that I manage. More

I had an appointment scheduled to have my truck looked at for a potential problem. I arrived just a little bit earlier than expected, but I was welcomed by the sales advisors. After looking at and resolving for a potential problem. I arrived just a little bit earlier than expected, but I was welcomed by the sales advisors. After looking at and resolving my problems, they made me aware of two newly released recalls. I was offered to get the recalls serviced and given an expected completion time, which of course didn't take as long as I had thought. Great customer service. More

Anytime you have to have a car towed to the dealer it's a little nerve wracking. Some of the same words said in a little more empathetic manner would have been nice. Unfortunately, since GM Road Assist was little nerve wracking. Some of the same words said in a little more empathetic manner would have been nice. Unfortunately, since GM Road Assist was towing the car, they have to take it to the nearest dealer. This would not have been my choice. Asked my service rep about a loaner car - exact words "No loaners". Went home and checked my warranty and found that a rental was covered since they had no loaner cars. Called the dealer back to just ask which company I should call. Exact words - "I don't know." Called GM customer service and a super nice lady told me to call Enterprise. That's all the info I was asking for! Car was ready for pick up so I asked if the courtesy driver could pick me up. Of course - they don't have a courtesy driver. So I walked to the dealer to get my car. I'd had a prior discussion about leaving the dead battery in the back of my car for me so that I could return it for the warranty. Got home and it's not there. Did they do the job? I think so - it's only been 2 days but car starts so that's a plus. Could they have had better customer service? Absolutely. More

The service with this dealership has always been top notch. This last trip to them was for a new transmission. We were told up front what to expect on time as they were very busy. Chris Medina went abov notch. This last trip to them was for a new transmission. We were told up front what to expect on time as they were very busy. Chris Medina went above and beyond keeping us informed on where we were in the line up. He is the true definition of real customer service. We have used the North Richland Hills Chevrolet location numerous times and they do not disappoint! Thank you to the Auto Nation family! Judy & Charles Haws More