AutoNation Chevrolet North Richland Hills - Service Center
North Richland Hills, TX
591 Reviews of AutoNation Chevrolet North Richland Hills - Service Center
It is a great place to purchase a car, But once you need service, that is another issue. We last purchased two cars from here in 2021 , one of which appears to be a lemon. The vehicle has been in the need service, that is another issue. We last purchased two cars from here in 2021 , one of which appears to be a lemon. The vehicle has been in the shop twice since we purchased it in 2021. It is taking longer to get a diagnosis the second rime around. At first they told us the truck was in line to be seen next, however a mnt later and many calls from us trying to get an update we find out it hasn't been seen yet , When we ask why is taking long they say they are short staff. We are the ones who keep calling for updates and every time we do we are told our service advisor is not in and She will have to be the one calling us back with that information .A mnt and half later we call for update and we find out the truck is next in line . When we push the questions in frustration our advisor tells us we are welcome to come grab the truck and take it somewhere else. As they don't know how much longer it will take after they get a diagnosis to Start working on it .On our first issue with this truck we used to get text updates on their tracker system. This time around we have the worst service and communication . They switched our advisor half way in to this from Moses to Hailey. And getting a hold of her has been such a dread , she is never in and takes for ever to return a call. When we call we always get voicemail ( feels as if they have caller Id and they see is us calling ) So we end up calling main line and then switch to service dep and that's how we get to a live person just to tell us She is not in and will have to be the only one to give us an update and for us to wait for her call next day. If you come here be aware that you will Not have a quick turnaround time. We don't expect fast service we are aware that they are short on mechanics and if we rush them they WILL make a mistake. But we however do expect mini updates via txt system .Our truck has been in the shop for two mts now and still no diagnosis (to be able to qualify for a rental )This situation is so unfortunate as we have bought five vehicles from here an we were looking forward to purchasing our las two kids vehicles here as well. The only one time they have service my car in a decent time it was when first purchased (under warranty and it was a 3 hour wait on oil change with an appointment ) More
Hi, I've been to a few Chevy places to get my Tahoe serviced. I can truly say that this has been a wonderful experience. I got my tires rotated, oil changed, and state inspection done on Veterans Day serviced. I can truly say that this has been a wonderful experience. I got my tires rotated, oil changed, and state inspection done on Veterans Day. I had a great conversation with the service tech that checked me in, Steven and the service manager Brad walked me back to the waiting area which had a great assortment of hot and cold drinks. I didn't feel like a number, it felt like family. I'll be going back there for all of my service needs from now on. Thank you, Steven and Brad!!! More
Had my Mother in laws 2023 Chevy Equinox towed in at first the response was great. Then that’s when it downhill I called and left several messages with service advisor named KYLE. No response and finall first the response was great. Then that’s when it downhill I called and left several messages with service advisor named KYLE. No response and finally got a text stating no issues found. Long story short I picked the vehicle up today 10/08/2024 around 1:00 pm and headed back home guess what same thing happens to the car again I barely made it to another Chevy dealership where they will get our service. We have bought many cars from Autonation brand by far this is the worst service department. More
Showed up 15 minutes early for my appointment. My advisor let me know that an oil change and tire rotation would take one hour and thirty minutes. After 1-1/2 hours, I texted him as to ETA. I h My advisor let me know that an oil change and tire rotation would take one hour and thirty minutes. After 1-1/2 hours, I texted him as to ETA. I had a dentist appointment later in the morning. He let me know that car would not be ready for another hour. I advised him of my dentist appointment. No response from him. Had to cancel my dentist appointment. His lack of communication skills need to be addressed. At this point, I will find another Chevy dealer to service my car. More
I bought my car at a different Chevrolet dealer and when it broke down I was close to North Richland Hills Chevrolet dealer so I had it towed there thinking I would still get good service. I DID NOT . The c it broke down I was close to North Richland Hills Chevrolet dealer so I had it towed there thinking I would still get good service. I DID NOT . The clip to my turbo air intake broke and that part cost 2.00 dollars, but I Paid 296.10 dollars for them to fix it , I understand that they have to pay for technician but that is a bit much . They also wanted an additional 85.00 dollars for air filter and 110.00 dollars to install it, I declined that. But had no choice on the clip because I had no other way to get it fixed. On the billing it said that I also declined a wheel alinement but in actually no one even mentioned that. So after I paid the 296.10 I took my car to Classic Chevrolet in Cleburne and they couldn’t even explain why it cost so much for something that the part was only 2.00 . I got an air filter from classic Chevrolet and installed 30 dollars these than what AutoNation wanted for just the air filter. So Beware of AutoNation if at all possible go to Classic Chevrolet in Cleburne More
About a month ago I called Chevrolet corporate office regarding the very common “shift to park” issue (Google it, it’s a well known issue with Chevrolet vehicles). I was still within the power train warr regarding the very common “shift to park” issue (Google it, it’s a well known issue with Chevrolet vehicles). I was still within the power train warranty, outside bumper-to-bumper. I was given an appointment and assigned to Haley Shortnacy. I initially missed this appt. due to a business trip and attempted to contact Haley to re-schedule (instead of corporate, per her request), to no avail. Phone calls nor emails were returned. She later told me she’s “not good with calls and emails”. Keep in mind, she walks around with a phone in her hand to communicate with customers all day. I contacted Corporate again and got another appointment. I dropped my vehicle off on 8/26 and was told to keep track of everything via the Service Status Tracker that’s supposed to be transparent, keep me updated with the process and prevent surprises (FYI, they were not transparent, they don’t even provide updates to the tracker and I was indeed surprised). Fast forward to a week later, I texted Haley to get an update on my 2020 Traverse. She stated that I was next in line for the following day and she’d update me on the diagnosis. Haley then texted me again to inform me that the repair would not be covered under my power train warranty. Fine, I asked for my car back and requested that the $210 diagnostic fee be removed since they were not transparent about my appointment and quickly changed the date and did a diagnostic within an hour of me texting after I inquired about the status. Once I asked for the diagnostic fee to be removed on a Wednesday and for my car to be returned to me, Haley stopped communicating. For approximately 2 days, I had to keep texting Haley, begging for my vehicle. Upon pick-up, a Service Tech gave me a paper with a list of issues and stated he was sure Haley talked to me about it. Haley did not! I had no idea I needed an alignment and of course, their service tracker was still completely blank. Haley didn’t even come to her desk to check me and I asked for her. A guy from the service station checked me out. Overall, the $210 diagnostic fee was waived, they quoted me almost $1k in repairs (parts around $135, labor was over $700). My car sat at Chevy for 11 days to include 2 of those 11 days of me begging for my car back via text. Keep in mind, zero repairs were done. My vehicle just sat. 0 stars. Do not recommend. Also, don’t come here for the shift to park issue. Pay out of pocket at a local mechanic. I’m sure it won’t cost $1k More
Friendly, professional, people that make you feel so special! Good communication during service time. The people at this dealership are the best!!!!!!! special! Good communication during service time. The people at this dealership are the best!!!!!!! More