AutoNation Chevrolet North Richland Hills - Service Center

This experience was 100% better than last. They delivered on what was promised and fixed all of issues with my automobile. They delivered on what was promised and fixed all of issues with my automobile. More

Steven was very knowledgeable and keep my constantly updated on my vehicle. Definitely will select him again. updated on my vehicle. Definitely will select him again. More

fast quick and efficient and quality work at a good and fair price. highly recommend fair price. highly recommend More

It is a great place to purchase a car, But once you need service, that is another issue. We last purchased two cars from here in 2021 , one of which appears to be a lemon. The vehicle has been in the need service, that is another issue. We last purchased two cars from here in 2021 , one of which appears to be a lemon. The vehicle has been in the shop twice since we purchased it in 2021. It is taking longer to get a diagnosis the second rime around. At first they told us the truck was in line to be seen next, however a mnt later and many calls from us trying to get an update we find out it hasn't been seen yet , When we ask why is taking long they say they are short staff. We are the ones who keep calling for updates and every time we do we are told our service advisor is not in and She will have to be the one calling us back with that information .A mnt and half later we call for update and we find out the truck is next in line . When we push the questions in frustration our advisor tells us we are welcome to come grab the truck and take it somewhere else. As they don't know how much longer it will take after they get a diagnosis to Start working on it .On our first issue with this truck we used to get text updates on their tracker system. This time around we have the worst service and communication . They switched our advisor half way in to this from Moses to Hailey. And getting a hold of her has been such a dread , she is never in and takes for ever to return a call. When we call we always get voicemail ( feels as if they have caller Id and they see is us calling ) So we end up calling main line and then switch to service dep and that's how we get to a live person just to tell us She is not in and will have to be the only one to give us an update and for us to wait for her call next day. If you come here be aware that you will Not have a quick turnaround time. We don't expect fast service we are aware that they are short on mechanics and if we rush them they WILL make a mistake. But we however do expect mini updates via txt system .Our truck has been in the shop for two mts now and still no diagnosis (to be able to qualify for a rental )This situation is so unfortunate as we have bought five vehicles from here an we were looking forward to purchasing our las two kids vehicles here as well. The only one time they have service my car in a decent time it was when first purchased (under warranty and it was a 3 hour wait on oil change with an appointment ) More

Hi, I've been to a few Chevy places to get my Tahoe serviced. I can truly say that this has been a wonderful experience. I got my tires rotated, oil changed, and state inspection done on Veterans Day serviced. I can truly say that this has been a wonderful experience. I got my tires rotated, oil changed, and state inspection done on Veterans Day. I had a great conversation with the service tech that checked me in, Steven and the service manager Brad walked me back to the waiting area which had a great assortment of hot and cold drinks. I didn't feel like a number, it felt like family. I'll be going back there for all of my service needs from now on. Thank you, Steven and Brad!!! More

Very helpful and fast was not waiting very long for my car to get serviced. car to get serviced. More

Had my Mother in laws 2023 Chevy Equinox towed in at first the response was great. Then that’s when it downhill I called and left several messages with service advisor named KYLE. No response and finall first the response was great. Then that’s when it downhill I called and left several messages with service advisor named KYLE. No response and finally got a text stating no issues found. Long story short I picked the vehicle up today 10/08/2024 around 1:00 pm and headed back home guess what same thing happens to the car again I barely made it to another Chevy dealership where they will get our service. We have bought many cars from Autonation brand by far this is the worst service department. More

Everyone was kind and professional. The location is very convenient and waiting area is comfortable. The location is very convenient and waiting area is comfortable. More

Excellent service. The staff were very helpful. Quick turnaround time. Will definitely return for further service. The staff were very helpful. Quick turnaround time. Will definitely return for further service. More

Showed up 15 minutes early for my appointment. My advisor let me know that an oil change and tire rotation would take one hour and thirty minutes. After 1-1/2 hours, I texted him as to ETA. I h My advisor let me know that an oil change and tire rotation would take one hour and thirty minutes. After 1-1/2 hours, I texted him as to ETA. I had a dentist appointment later in the morning. He let me know that car would not be ready for another hour. I advised him of my dentist appointment. No response from him. Had to cancel my dentist appointment. His lack of communication skills need to be addressed. At this point, I will find another Chevy dealer to service my car. More