AutoNation Chevrolet North Richland Hills

I was referred to this dealership and specific person based on good personal experience from a friend of mine. Upon going into the dealership, we had not searched current inventory because we assumed the based on good personal experience from a friend of mine. Upon going into the dealership, we had not searched current inventory because we assumed they would have ample inventory to take care of us and the experience was more important to us than anything since we have had terribly negative experiences in the past. Although the dealership was willing to go above and beyond offering me value for my trade-in (which I was not told about), I found that I was expected to understand that the car I was buying needed repairs and that despite the GM warranty, they were not willing to make sure the car was in excellent condition when selling the car. I was told that because of my mediocre credit and despite the fact that I was putting 5000 down, they would not replace the tired for new tires and would not balance them. I was given the used car as a test drive overnight and experienced a loud low noise that was constant and very apparent after going above 40mph. The noise was so apparent that once I got home, I ran a vehicle history report and found that the car was once used as a rental vehicle (I wanted to be sure this was not a lemon deal). Expecting that the dealership would promptly take care of this and knowing I was a 24 hour window before the sale was complete, I took it to them to have tires replaced and balanced..expecting no problems. Mike tried excessively to convince me that the used car I was buying was better than my trade-in and tried to have me agree that I would bring back the car in two weeks (once the warranty was in effect). I was told that if anything happened to the car, they would come bring me a temp vehicle and take care of the current one. Since I was spending 16,000 on the vehicle price and putting so much down, I didn't feel I should have to settle for a vehicle with issues. I told them that it was not acceptable for me to be buying a used car for that price and have issues with it less than 24 hours and to have the dealership say that I had to wait 2 weeks for repair..I insisted they have someone look at it (I finally had to ask Mike how much it would cost for me to have someone look at it..he kept saying they would have to stick the repair cost onto my sticker price..can you believe that?). I was told the dealership did not have another vehicle in my price range and that due to my credit, they would not replace the tires or even balance them. Not to mention, I was constantly told they were making no money off of this deal (do they think I'm an idiot or something?). Based on this information I was left to assume that if someone came in with perfect credit, they would replace the tires no problem and not argue. I was expected to take a damaged vehicle off the lot and have repairs done immediately after leaving! This situation was TERRIBLY stressful and I ended up in tears in the Used Sales Managers Office because despite being very reasonable and rational, the manager was pissed because they (apparently) had already gone above and beyond (in their opinion) to help me..even though I had not been explained in what way they were helping me..no figures were on paper or anything. From my perspective, I was being taken advantage of..with no explanation, this left me even more upset when the manager threatened that even though they had given me above value for my car (which I wasn't aware of until that moment), they were NOW giving me a less value for my car and the deal was off. I was very gentle, but persisted in asking for the GM..and at this point had been in tears. The GM explained that it would probably be better to get me into a new car and had the sales staff work with me. Unfortunately, after leaving the GM's office, there were more problems left and right...my paycheck stubs were now unacceptable and my husbands paycheck stubs were unacceptable. I ended up leaving, finally feeling as though they were really putting an attempt in to get rid of me. I'm sure GM is hurting with the economic crisis, but why am I supposed to pay for that when I am attempting to help them by buying a car from them? I needed a reliable car..and that is ALL I really needed...even though I was approved for a loan, they were unwilling to give me a reliable car. Be wary of this dealership..unless you have perfect credit or an unending credit limit, you will not be treated fairly. More

I went to Bankston Chevrolet in North Richland Hills, Texas. They helped me pick out my first vehicle, they sold me a 99' VW Jetta within a matter of days I found paperwork in the glove compartment, stat Texas. They helped me pick out my first vehicle, they sold me a 99' VW Jetta within a matter of days I found paperwork in the glove compartment, stating it had frame damage .. not disclosed when I bought it. They told me they would "tear-up" the contract and help me get in something else.. They sold me a 05' Toyota Corolla S, (with manufacteror warranty) Clear car fax & title!! Come to find out this car had been in a total loss accident, the warranty was voided, car had not been properly fixed! Should have had SALVAGED TITLE.. In 08 I was in a car wreck, caused because the car was not repaired correctly and hospitalized.. Since then I have talked to family and friends and Bankston has been selling used cars and not disclosing it.. BEWARE BANKSTON More

Took my car in within a week of purchasing it from this dealer.. They had it for over 2 weeks, I called quite a few times to finf out when it would be fixed, no one could tell me! Finally I got a call i dealer.. They had it for over 2 weeks, I called quite a few times to finf out when it would be fixed, no one could tell me! Finally I got a call it was fixed and went to get it, Upon picking it up I noted that nothing had been fixed, I was told there mechanics were not skilled enough to work on it, even though I bought it from them!! BEWARE BANKSTON More

I receltly went with my husband while he purchased a new Chevrolet HHR from this dealership. This was our first visit to this dealership. I have purchased many new cars over my lifetime and was dreading th Chevrolet HHR from this dealership. This was our first visit to this dealership. I have purchased many new cars over my lifetime and was dreading the whole experience before even walking into the showroom. I was very unexpectedly surprised. Our salesman, Larry Wilson, was so professional and took such great care of us that I purchased another new HHR LT for myself the very next day. There was no pressure involved with this sale and, for the first time in my life in purchasing a new car, everyone was upfront and honest about every aspect of the purchase experience to include the purchase price, financing (special thanks to Luis in the finance dept.), trade in value. I have never had such a pleasant experience in purchasing a new vehicle. I really felt that I was in control of the purchase instead of the other way around. I can honestly say that not only will I do business with this dealership again but I would highly recomment this dealership to anyone, which I have never done in the past with other dealerships. I feel that every great effort was taken to get me the best possible interest rate (better than what my credit union was already set up to provide me) and utilize any/all rebates available to me at the time. My new vehicle was delivered to me in perfect condition by the time all of the paperwork was completed. Everyone in the dealership, which I came into contact with, was courteous and professional. Wow, I love my new car and the dealership that it came from. More

While waiting for the sales associate - I had to listen to a Sales Manager scream in his open office at his employee(s) about their performance. Once agreed upon a price - the price changed by the time to a Sales Manager scream in his open office at his employee(s) about their performance. Once agreed upon a price - the price changed by the time it got to finance paperwork - I had to get up and start to leave before they would give me the price that we negotiated on - should have just left anyway - wishing that I would have. Never got a call from the sales associate after the sale to see if I was satisfied. I called the associate myself to let her know that I wasn't satisfied with the car and possibly may need a 4 door instead of a 2 door and was told that there really wasn't anything that she could do. More