AutoNation Chevrolet North Richland Hills

I went to Bankston Chevrolet in North Richland Hills, Texas. They helped me pick out my first vehicle, they sold me a 99' VW Jetta within a matter of days I found paperwork in the glove compartment, stat Texas. They helped me pick out my first vehicle, they sold me a 99' VW Jetta within a matter of days I found paperwork in the glove compartment, stating it had frame damage .. not disclosed when I bought it. They told me they would "tear-up" the contract and help me get in something else.. They sold me a 05' Toyota Corolla S, (with manufacteror warranty) Clear car fax & title!! Come to find out this car had been in a total loss accident, the warranty was voided, car had not been properly fixed! Should have had SALVAGED TITLE.. In 08 I was in a car wreck, caused because the car was not repaired correctly and hospitalized.. Since then I have talked to family and friends and Bankston has been selling used cars and not disclosing it.. BEWARE BANKSTON More

Took my car in within a week of purchasing it from this dealer.. They had it for over 2 weeks, I called quite a few times to finf out when it would be fixed, no one could tell me! Finally I got a call i dealer.. They had it for over 2 weeks, I called quite a few times to finf out when it would be fixed, no one could tell me! Finally I got a call it was fixed and went to get it, Upon picking it up I noted that nothing had been fixed, I was told there mechanics were not skilled enough to work on it, even though I bought it from them!! BEWARE BANKSTON More

I receltly went with my husband while he purchased a new Chevrolet HHR from this dealership. This was our first visit to this dealership. I have purchased many new cars over my lifetime and was dreading th Chevrolet HHR from this dealership. This was our first visit to this dealership. I have purchased many new cars over my lifetime and was dreading the whole experience before even walking into the showroom. I was very unexpectedly surprised. Our salesman, Larry Wilson, was so professional and took such great care of us that I purchased another new HHR LT for myself the very next day. There was no pressure involved with this sale and, for the first time in my life in purchasing a new car, everyone was upfront and honest about every aspect of the purchase experience to include the purchase price, financing (special thanks to Luis in the finance dept.), trade in value. I have never had such a pleasant experience in purchasing a new vehicle. I really felt that I was in control of the purchase instead of the other way around. I can honestly say that not only will I do business with this dealership again but I would highly recomment this dealership to anyone, which I have never done in the past with other dealerships. I feel that every great effort was taken to get me the best possible interest rate (better than what my credit union was already set up to provide me) and utilize any/all rebates available to me at the time. My new vehicle was delivered to me in perfect condition by the time all of the paperwork was completed. Everyone in the dealership, which I came into contact with, was courteous and professional. Wow, I love my new car and the dealership that it came from. More

While waiting for the sales associate - I had to listen to a Sales Manager scream in his open office at his employee(s) about their performance. Once agreed upon a price - the price changed by the time to a Sales Manager scream in his open office at his employee(s) about their performance. Once agreed upon a price - the price changed by the time it got to finance paperwork - I had to get up and start to leave before they would give me the price that we negotiated on - should have just left anyway - wishing that I would have. Never got a call from the sales associate after the sale to see if I was satisfied. I called the associate myself to let her know that I wasn't satisfied with the car and possibly may need a 4 door instead of a 2 door and was told that there really wasn't anything that she could do. More