Allen Samuels Chevrolet - Service Center

Service department was poor We called the service department after hearing a sound that sounded like a jack hammer coming from underneath the car. It was jerking and carrying on We called the service department after hearing a sound that sounded like a jack hammer coming from underneath the car. It was jerking and carrying on and then all of a sudden stopped and behaved properly. Not wanting to take a chance on driving it, we were given an 8 am Friday appointment, but took the car in the night before. No loaner was available for 2 weeks. Late Friday afternoon, we received a call that the sound could not be duplicated, but they did find over $2500 worth of 'other' repairs. Not feeling comfortable, we called a good friend who has a fleet of vehicles to see who he used. After paying the $185 'diagnostic' fee, we took the car to another place and found the problem was the emergency brake cable had snapped and not working at all and this would cause a jack hammering sound and the jerking motion. More

Service Concerns I had a problem with first servicing about 3 months after I purchased the vehicle from the same dealership 2yrs ago. As a result, I went to a Dodge/R I had a problem with first servicing about 3 months after I purchased the vehicle from the same dealership 2yrs ago. As a result, I went to a Dodge/Ram dealership 25 miles away since GM is a friend of family. He's taken great care of me. However, the issue I needed worked on in Mar. 2018 was for a part/repair under warranty so I wanted Chevy (AutoNation) to fix it. From start to finish, it took about 11 days to resolve. Originally, took an hour to tell me a part needed to be ordered when the vehicle was looked at. Then, the original part ordered was for 3rd row seatbelt when it was for 2nd row seatbelt. Then, after parts arrived, service employees were out (Fri, Sat, Mon), and repair wasn't done until Tues. The loaner I was promised early on apparently didn't exist anymore. Instead of me telling them I needed to come back 2 weeks later to have fix done (because of long trips I was going on over next 2 weeks), they mysteriously found a loaner vehicle for someone else and let me use it. As a Realtor, hard to work & make money with no loaner vehicle, especially when I was told I'd have one. Had to get my client involved, as they are the Sales Mgr at this dealership, but even with his help, service experience was less than pleasant. Very disappointed, assuming I gave a 2nd opportunity to this dealership in my only 2 servicing attempts with them. Will be my last unfortunately. Back to Dodge/Ram dealership 25 miles away in a different city for all my servicing needs. The drive (albeit inconvenient) results in a much more professional & pleasant experience. More

Excellent Service Edward and the Staff at Auto Nation were a life saver. My father had passed and the day before his funeral my 2013 Suburban LTZ needed the BCM (Body C Edward and the Staff at Auto Nation were a life saver. My father had passed and the day before his funeral my 2013 Suburban LTZ needed the BCM (Body Control Module) replaced and reprogrammed. The tow truck picked up my vehicle around noon. Edward called me and informed me the my vehicle arrived at there location, he then called again when they began the work. I received a call around 5 letting me know that my vehicle was ready for pickup. I was amazed at the turn around time and was very please with the prompted Service and attention by Edward and Staff to my needs under very trying times. Billy More

Best Dealership Ever This is by far the friendliest and most knowledgeable staff in Corpus Christi when it comes to automotive needs. This is the best team in Corpus! This is by far the friendliest and most knowledgeable staff in Corpus Christi when it comes to automotive needs. This is the best team in Corpus! More

Check Engine Light The initial interaction with the service advisor, when I dropped off my vehicle, was less than average. The issue started when I was told that my veh The initial interaction with the service advisor, when I dropped off my vehicle, was less than average. The issue started when I was told that my vehicle may take the entire day even though I had made an advanced appointment. Then the advisor made me look for my guarantee papers and that I would need to make some calls to find out what could be covered. I know that previous deleterious take care of this for me in the past. Just seemed that the advisor didn't wanted to work. But overall, the service department was great! I was given the updates calls and eventually my vehicle was returned on a reasonable time. More