Allen Samuels Chevrolet - Service Center

We can handle it, but I took my truck in to get a mirror repaired that I messed up. I called in to set an appointment. I was graciously transferred to parts to make sure I took my truck in to get a mirror repaired that I messed up. I called in to set an appointment. I was graciously transferred to parts to make sure the parts were available. Parts department person asked for my last eight VIN numbers, even suggested checking my insurance which was a great suggestion. They looked up my vehicle, said they had one in stock, asked if it was chromed, I replied yes. I prepaid for the only part in stock so it wouldn't gone before my service, transferred back to service to set up and appointment. All is good to this point. I show up for the appointment the next day. All seems to be flowing when the service man comes to me and informs me that the chrome part is not transferable and that there is an additional price for the chrome part that snaps on. Also, I'll need to set up another service appointment to get that taken care of as well. I ask a few questions. They just don't have the part although it was brought up the previous day. The rest of the equipment was installed great, just no back cover for the mirror leaving all wires exposed to the elements. I leave the location unhappy. I pull over and do a quick search to find another AutoNation GM dealership with a parts and service available. I call, they have the part. I go over, purchase the part, go outside and snap it on myself. I'm wondering why one AutoNation dealership couldn't have contacted the other to ask if they had the part and made it a complete job versus wanting me to set up another appointment to have a part snapped on in 2 minutes. Could it be capitalism? Disappointed. Again, the passenger side mirror appears to have been installed correctly, but leaving the job half done after supposedly ordering the whole thing only to be told it wasn't and that I needed to come back again. More

Always satisfied BJ was the service person that took care of me on this visit and as usual the dealership did a fantastic job for me. They always are friendly and the BJ was the service person that took care of me on this visit and as usual the dealership did a fantastic job for me. They always are friendly and the work that I’ve had done to this point has been top notch. I recommend this dealership to any Chevrolet vehicle owner. More

Great service We went for our oil change for our 2018 Sonic and was informed it was a free service as part of purchase package as well as a tire rotation and other We went for our oil change for our 2018 Sonic and was informed it was a free service as part of purchase package as well as a tire rotation and other service checks. Thank you Jaime for bringing us up-to-date our maintenance. More

Took too long just for an oil change and a basic wash It took almost 6 hours for an oil change and a basic wash I've been to Houston they've done it quickly with the wash but here in Corpus by Greenwood w It took almost 6 hours for an oil change and a basic wash I've been to Houston they've done it quickly with the wash but here in Corpus by Greenwood was a disappointment that day I've could've gone to Houston with an oil change and wash be back at within 6 hours.... All I can say your people here totally miscomunication!!!! And your young porter bad attitude......needs professional people skills.....we lost a half a day there at Auto Nation.....I'll rally think about taking my car back.....sincerely long waiting customer Danny More

Excellent service Always a pleasure dealing with Chuck. Always has a welcoming smile and puts the customer first. Can always count on getting my vehicle serviced and le Always a pleasure dealing with Chuck. Always has a welcoming smile and puts the customer first. Can always count on getting my vehicle serviced and leaving with no worries. More

Everyone was so friendly and happy From BJ to the cashier and the guys in the parts department, everyone was in such a good mood. It made me really happy myself. Not to mention that t From BJ to the cashier and the guys in the parts department, everyone was in such a good mood. It made me really happy myself. Not to mention that the service was done, the car was ready on time and waiting for me. More

Fast service Very fast service and friendly customer service very attentive to my vehicle needs this is my go to place to get my vehicle services would definitely Very fast service and friendly customer service very attentive to my vehicle needs this is my go to place to get my vehicle services would definitely recommend this place More

Oil Change We have 2 Chevy dealers in Corpus AutoNation South, and North. I have always done my dealing with Allen Samuels Chevy for service on my two vehicles. We have 2 Chevy dealers in Corpus AutoNation South, and North. I have always done my dealing with Allen Samuels Chevy for service on my two vehicles. Chuck has been my service writer for as long as I have done business with them. Chuck is an awesome service writer. He is a pro at answering my questions, and concerns. I would give him 100 stars if the review would let me. I have never had any issues with AutoNation South, I have had numerous problems with their body shop, and the service dept. . The service writers, and managers needs to work on their customer service skills. The person that answered the phone was completely rude with me, I called back, asking for a manger to call me, I never heard back from them. That's pretty sad when You Leave a message, and never receive a call back from AutoNation South. That tells me that you do not care about your customers. Needless to say I will be staying with AutoNation North. More

Service department was poor We called the service department after hearing a sound that sounded like a jack hammer coming from underneath the car. It was jerking and carrying on We called the service department after hearing a sound that sounded like a jack hammer coming from underneath the car. It was jerking and carrying on and then all of a sudden stopped and behaved properly. Not wanting to take a chance on driving it, we were given an 8 am Friday appointment, but took the car in the night before. No loaner was available for 2 weeks. Late Friday afternoon, we received a call that the sound could not be duplicated, but they did find over $2500 worth of 'other' repairs. Not feeling comfortable, we called a good friend who has a fleet of vehicles to see who he used. After paying the $185 'diagnostic' fee, we took the car to another place and found the problem was the emergency brake cable had snapped and not working at all and this would cause a jack hammering sound and the jerking motion. More

Service Concerns I had a problem with first servicing about 3 months after I purchased the vehicle from the same dealership 2yrs ago. As a result, I went to a Dodge/R I had a problem with first servicing about 3 months after I purchased the vehicle from the same dealership 2yrs ago. As a result, I went to a Dodge/Ram dealership 25 miles away since GM is a friend of family. He's taken great care of me. However, the issue I needed worked on in Mar. 2018 was for a part/repair under warranty so I wanted Chevy (AutoNation) to fix it. From start to finish, it took about 11 days to resolve. Originally, took an hour to tell me a part needed to be ordered when the vehicle was looked at. Then, the original part ordered was for 3rd row seatbelt when it was for 2nd row seatbelt. Then, after parts arrived, service employees were out (Fri, Sat, Mon), and repair wasn't done until Tues. The loaner I was promised early on apparently didn't exist anymore. Instead of me telling them I needed to come back 2 weeks later to have fix done (because of long trips I was going on over next 2 weeks), they mysteriously found a loaner vehicle for someone else and let me use it. As a Realtor, hard to work & make money with no loaner vehicle, especially when I was told I'd have one. Had to get my client involved, as they are the Sales Mgr at this dealership, but even with his help, service experience was less than pleasant. Very disappointed, assuming I gave a 2nd opportunity to this dealership in my only 2 servicing attempts with them. Will be my last unfortunately. Back to Dodge/Ram dealership 25 miles away in a different city for all my servicing needs. The drive (albeit inconvenient) results in a much more professional & pleasant experience. More