Allen Samuels Chevrolet - Service Center

Service Advisor was exceptionally helpful as well as professional. He kept me informed throughout the time my vehicle was at the dealership. He also explained the service provided well. professional. He kept me informed throughout the time my vehicle was at the dealership. He also explained the service provided well. More

TRAGIC! Was lied about the timing change on my Buick Regal being under warranty! AND WORSE, damage caused to my transmission and power steering hose. Regal being under warranty! AND WORSE, damage caused to my transmission and power steering hose. More

Oil change and car wash Took car in at 7 am for oil change and car wash. Got called at noon to tell my car is ready, so when I got there car was not wash. Person said it was Took car in at 7 am for oil change and car wash. Got called at noon to tell my car is ready, so when I got there car was not wash. Person said it was the computers fault because they were down. But the the order was written on the paper. Just tell me the truth since I took time out of my lunch hour to go pick up the car. More

Great service The service advisor was very courteous and helpful. I plan to return again for more great service. Mr. Louie Alaniz is a respectful employee and frien The service advisor was very courteous and helpful. I plan to return again for more great service. Mr. Louie Alaniz is a respectful employee and friend. More

Con man This service department does nothing other than try to RIP off its customers by trying to sell services not recommended by my vehicle manufacturer. M This service department does nothing other than try to RIP off its customers by trying to sell services not recommended by my vehicle manufacturer. Matter of fact is that the manual with your car tells you when to do services and when the service department recommends services that are over 100k miles early there is a problem. Will not return and didnt find the customer experience manager helpful at all. Good luck if you come here. More

Overpriced We were quoted for parts but not the labor. We were shocked when we got the bill. Paid it and looked at the itemized bill and it still didn’t state wh We were quoted for parts but not the labor. We were shocked when we got the bill. Paid it and looked at the itemized bill and it still didn’t state what hourly labor rate was. Called to talk to manager and hourly rate is double what our local mechanic shop charges. We were on vacation so I think they took advantage. More

Wait time for Car Everything went fine except at the end. Sitting waiting for car and my car had been sitting out front for about 30min. with car running and window d Everything went fine except at the end. Sitting waiting for car and my car had been sitting out front for about 30min. with car running and window down. I had to go ask BJ what was taking so long, she went to talk to technician and he said he left it up front, window down and running but didn't tell anyone it was there. Not happy at all after that. More

Expected Customer Service I had the engine, transmission, radiator, motor mounts, front shocks and other repairs done. My 2000 Silverado now runs great. I tell my friends that I had the engine, transmission, radiator, motor mounts, front shocks and other repairs done. My 2000 Silverado now runs great. I tell my friends that I have a new truck. Now all it needs is a good body work and great paint job. That will be in the future. More

Great group of people I used to not let anyone work on my trucks or cars, but this dealership is one that I will continue to take my vehicles back to, Chuck always makes su I used to not let anyone work on my trucks or cars, but this dealership is one that I will continue to take my vehicles back to, Chuck always makes sure that the customer is taken care of! More

We can handle it, but I took my truck in to get a mirror repaired that I messed up. I called in to set an appointment. I was graciously transferred to parts to make sure I took my truck in to get a mirror repaired that I messed up. I called in to set an appointment. I was graciously transferred to parts to make sure the parts were available. Parts department person asked for my last eight VIN numbers, even suggested checking my insurance which was a great suggestion. They looked up my vehicle, said they had one in stock, asked if it was chromed, I replied yes. I prepaid for the only part in stock so it wouldn't gone before my service, transferred back to service to set up and appointment. All is good to this point. I show up for the appointment the next day. All seems to be flowing when the service man comes to me and informs me that the chrome part is not transferable and that there is an additional price for the chrome part that snaps on. Also, I'll need to set up another service appointment to get that taken care of as well. I ask a few questions. They just don't have the part although it was brought up the previous day. The rest of the equipment was installed great, just no back cover for the mirror leaving all wires exposed to the elements. I leave the location unhappy. I pull over and do a quick search to find another AutoNation GM dealership with a parts and service available. I call, they have the part. I go over, purchase the part, go outside and snap it on myself. I'm wondering why one AutoNation dealership couldn't have contacted the other to ask if they had the part and made it a complete job versus wanting me to set up another appointment to have a part snapped on in 2 minutes. Could it be capitalism? Disappointed. Again, the passenger side mirror appears to have been installed correctly, but leaving the job half done after supposedly ordering the whole thing only to be told it wasn't and that I needed to come back again. More