Allen Samuels Chevrolet - Service Center

Good and quick experience and the courtesy driver really helps with those of us needing to get back to work! Keep up the good work! helps with those of us needing to get back to work! Keep up the good work! More

I am incredibly disappointed with my recent experience at Auto Nation. After my truck was towed to the dealership for the third time on June 4th, 2024, I was met with total silence for over 7 days. Despite l Auto Nation. After my truck was towed to the dealership for the third time on June 4th, 2024, I was met with total silence for over 7 days. Despite leaving numerous messages and reaching out to the corporate office, I received no response. Even the service advisor assigned to me, B.J., failed to reach out or offer any assistance. It was only on June 11th, 2024, that I found some relief when a service advisor named Roland finally provided the help I needed. However, the promises of improved communication from the GM, Leo, and Vick, unfortunately, did not materialize. Despite constantly reaching out for updates, the lack of communication persisted for 24 days, with no one taking the initiative to keep us informed. B.J.'s neglect of her duties was particularly disappointing. If given the chance, I would not choose Auto Nation again, and I urge others to seek service elsewhere. More

Unprofessional, no communication, no return phone calls from staff and manager. Long wait just for diagnostic. It took three weeks to tell me what was wrong and a lot of excuses. from staff and manager. Long wait just for diagnostic. It took three weeks to tell me what was wrong and a lot of excuses. More

Worse Dealership Ever! starting with Leo the General manager down to the shop manager and mechanics. Bought car in Oct.2023 Car was in shop in Nov then back in Dec and neve starting with Leo the General manager down to the shop manager and mechanics. Bought car in Oct.2023 Car was in shop in Nov then back in Dec and never got it back. Had purchased extended warranty but vehicle was not fixed. Just sat in shop while I had to make payments. Still has paper plates. Finally let it go in March. Was not gonna keep paying for car to just sit in shop. No communication and getting run around. Stop answering my calls. Worse service and employees. More

Service is slow, but the service advisor (SAM) makes the difference. He listens & also a friendly professional. Kudos to AUTONATIONS NORTH. difference. He listens & also a friendly professional. Kudos to AUTONATIONS NORTH. More

Appointment made But they said it would take 2-3 days just to Look at my truck. So in order for my truck to be seen it must stay at the shop for those 2-3 days just to Look at my truck. So in order for my truck to be seen it must stay at the shop for those 2-3 days More

I was quoted 2900+ for a body valve replacement, so I questioned it,and had my car towed to a transmission expert who found nothing wrong with it. All he added was lubgard modifier and charged me $45...I questioned it,and had my car towed to a transmission expert who found nothing wrong with it. All he added was lubgard modifier and charged me $45...I deman my $200 that I was charged for it being there for 8 days!!! Bunch of rip offs!!!! More

My experience was terrible and this is from a long time customer. It was near impossible for me to ever reach anyone to find out what was going on with the repairs of my vehicle. My truck was there over a customer. It was near impossible for me to ever reach anyone to find out what was going on with the repairs of my vehicle. My truck was there over a month and I had only owned it for 4 months. Brand new truck that sat in repair for more than 30 days. I am still Unsure about what even happened to it and only know the engine was replaced. No explanation of warranty now or anything. Terrible service. More

Everyone was super friendly and kind. Restrooms and building were equipped and clean. Coffee and other beverages readily available and good. Wait was not overly long. Plenty of plugs fo Restrooms and building were equipped and clean. Coffee and other beverages readily available and good. Wait was not overly long. Plenty of plugs for keeping accessories charged. Overall a good visit. More

Fire the tech that worked on my car! he took a month and a half 4 a water pump n wheel speed sensor the be installed! he took a month and a half 4 a water pump n wheel speed sensor the be installed! More