AutoNation Chevrolet Mesa - Service Center

Issues with OnStar and the Chevrolet Owner website I am having serious issues with my cruise control "triggering" a hard acceleration event using the OnStar "Smart Driver" program I am currently enroll I am having serious issues with my cruise control "triggering" a hard acceleration event using the OnStar "Smart Driver" program I am currently enrolled in. OnStar is "looking into it" now that I have informed them of the issue. I had to bring my Chevy Bolt ( 2019 Premier ) into the dealership to verify the vehicle was working properly. I am hoping that this issue is soon fixed and I no longer get any "hard acceleration" events just by using the cruise control. Other issues I am trying to get resolved are the Chevrolet Vehicle website that shows the daily miles driven is not even close to the actual miles I am driving. Hopefully this review will bring some attention to that issue as well. Nothing worse that having all this tech and it does not work correctly. This in in no way the dealerships fault, but that of GM and OnStar not working together as they should for a smooth end user experience. I love my Chevy Bolt, and I only hope my alert to these issues here brings a quick resolution to them. I traded in my 2012 Toyota Prius for the 2019 Chevy Bolt Premier. Until you drive a Bolt, you do not know what you are missing. Fun to drive, easy to park and almost no maintenance to worry about. I highly recommend having a level 2 charger at home before buying any EV. Level 1 charging is way too slow. Also, make sure it had the DC Fast Charger or you will also be sorry for mot having that... More

Everything handled as promised My pickup had very slow oil leak requiring new sealant around top of oil pan. They got some help with the bill from Chevrolet since I was only one mo My pickup had very slow oil leak requiring new sealant around top of oil pan. They got some help with the bill from Chevrolet since I was only one month out of warranty and we’ll under the mileage warranty. The final invoice was less than quoted . . . . an infrequent but pleasant surprise. My truck was ready when promised. It was a good day! More

Did not fix the issue Tail lights still not working My first time here and my car still has no tail lights. Paid a diagnostic fee for no service. I even took it back a 2nd time and no sooner than I got My first time here and my car still has no tail lights. Paid a diagnostic fee for no service. I even took it back a 2nd time and no sooner than I got home they were out again More

Worst Customer Service Experience - AutoNation GILBERT THIS IS FOR AUTONATION GILBERT, NOT MESA!!! I brought the vehicle in for scheduled service. I had the worst customer service experience in my almost THIS IS FOR AUTONATION GILBERT, NOT MESA!!! I brought the vehicle in for scheduled service. I had the worst customer service experience in my almost 61 years at AutoNation Chevrolet Gilbert. We scheduled an appointment for 11:00 AM and began receiving reminders for appointments at 10:00 and 11:00 AM on the same day. I called to clarify but was told I could come to either one. When I arrived for the 11:00 AM appointment, I was told I had missed my 10:00 AM appointment. I produced AutoNation's multiple messages showing both 10 and 11 and was then welcomed. The service person began by telling me we needed an oil change. I explained we have a brand new, all electric car. I received a blank look and explained electric cars don't have a combustion engine so we have no oil or gas. I was then told we needed to have the cabin filter switched out and frigi-fresh replacement. I asked why as we only have about 7,500 miles on the car. I was told the system showed we needed it. She also told me we would have the tires rotated and the car washed. I thanked her and took a shuttle ride home from the dealership the three miles home. When I jumped on the internet to check, Chevrolet's site showed the cabin filter and frigi-fresh were not close to due for servicing. I called to reach the service person but the call bounced and I got the operator. I explained I needed to cancel the two items enumerated above as their system mistakenly showed them due for service. She transferred me to the service manager. I got voicemail and left a detailed message, including my name and phone. The VM stated he was on vacation and gave Wayne as a contact. I called for Wayne. Not available. I called a fourth time and explained to the operator, who now recognized me when I called. I asked for the GM. I was then immediately told the service person was now available. I explained what I had found. She was dumbfounded. I asked her to check the intake form. She did and found the mileage had mistakenly been input as 75,000 on their end, not the correct 7,500. She assured me the cabin filter and frigi-fresh would not be done. They would rotate the tires, fully charge it and wash it. I received a call at 1:45 the car was done. I had another appointment and asked if the shuttle could pick me up at 3:00. I confirmed my address and was promised a ride then. I called at 3:15 and the service person told me the shuttle driver was on the way. Again, 3 miles from my home to them. I called again at 3:45 and the service person was dismayed but told me she would call the shuttle driver and have her call me. She also told me the shuttle service ended at 4:00. I told her I didn't care and I needed a ride back to get our car. At 3:55, I called and was told someone would be there shortly. A very nice service tech showed up about 4:15. He is the only positive I have for this dealership. When I arrived to get my car, it was plugged into the charger but only partially charged, almost 2 1/2 hours after I was called and told it was done. Worse, it had not been washed. The service person from the morning told me this was the fourth car in two days which hadn't been done. She offered to let me bring it back tomorrow to have it washed. I did. I waited for it to be done. When finished, dirt streams were on the tailgate. I asked for a rag, opened the lift gate and wiped it clean. When home, I left a lengthy voicemail for the service manager, detailing all of this and requesting a call back, leaving my name and phone. I have never received a call back. I received a survey from Chevrolet. I completed it in detail, outlining everything herein. I hit their Submit button. The next day, I got an email stating the address I sent the email to was invalid. It was THEIR address THEY sent to me. Happily, my wife received this, requesting we detail our service experience. Happy to oblige. More

Oil Change I have always found the service great and all the staff very friendly. Love getting the coupons. Found booking appointment on line easy and quick. I have always found the service great and all the staff very friendly. Love getting the coupons. Found booking appointment on line easy and quick. More

They are crooks Went in for oil change & tire rotation. After they were done, they tell me that I have oil leak and need wheel alignment. New struts front and bac Went in for oil change & tire rotation. After they were done, they tell me that I have oil leak and need wheel alignment. New struts front and back. New belts Etc. Now my truck leaks oil never did before, and The truck shakes now when going over 60 miles. None of the stuff was there before I brought it in.Will never be back. More

Poor service and communication Worked with Service advisor Jeff and also Service Director Wayne. Poor communication and a bit condescending. Won’t return there again. Should stay a Worked with Service advisor Jeff and also Service Director Wayne. Poor communication and a bit condescending. Won’t return there again. Should stay away from here. More

Oil change I took my truck in an oik change, Ryan was my representative, he has no customer service experience, and he's rude. He did an oil change on my truc I took my truck in an oik change, Ryan was my representative, he has no customer service experience, and he's rude. He did an oil change on my truck, he asked if i wanted my tires rotated and i said yes thinking it comes with the $75.00 charge and he charged me $17.00 more for that. I've taken my truck to Walmart for oil change and their tire rotation is free!!! Ryan didn't even tell me if my tires were good or bad, if they needed more air or not, nothing! Seems like all they want is your money for employee bonuses!!! More

EASY - SERVICE HAD SERVICE DONE- VERY COURTEOUS.... DID A GREAT JOB. CAR ALSO RETURNED TO ME CLEAN. IT TOOK THE TIME I WAS TOLD IT WOULD TAKE. HAD SERVICE DONE- VERY COURTEOUS.... DID A GREAT JOB. CAR ALSO RETURNED TO ME CLEAN. IT TOOK THE TIME I WAS TOLD IT WOULD TAKE. More

Poor service and management After experiencing a "Check Engine" light and loss of power while driving, I was advised by OnStar to take my 2018 Equinox to Autonation Chevrolet in After experiencing a "Check Engine" light and loss of power while driving, I was advised by OnStar to take my 2018 Equinox to Autonation Chevrolet in Mesa for service. I took the vehicle in that same afternoon near the end of the workday to get a diagnosis of the problem more specific than the code for "intake air restriction". After two days, I called them and was speaking to the Service Manager, rather than the service writer, only to be told that the problem was due to a "mis-installed" by an "aftermarket" repair shop, and that because it was not repaired originally at the dealership, I would have to pay $139 per hour for them to replace the part (the intercooler), even though could "go out on a limb" and warranty the part itself. When I told them that didn't agree with the charges, and would take the vehicle somewhere else for the repair, I was told that I could not get my vehicle back until I paid $277 for their diagnosis of the problem(which was actually a mis-diagnosis. I later found out that they did not properly inspect the part, so I didn't get what I paid them $277 for. I don't have any complaints about the sales department, having purchased vehicles from Autonation before. More