AutoNation Chevrolet Mesa

I am frustrated and dissatisfied with Autonation's processes respect for their customers and their time. I have had multiple occasions where I take my C8 Corvette in for an APPOINTMENT for work that s processes respect for their customers and their time. I have had multiple occasions where I take my C8 Corvette in for an APPOINTMENT for work that should only take several hours or even a day (oil change for example) on Monday and after not hearing anything calling later in the week to find out it hadn't been started! After several iterations of this I went to Service Management and was told bluntly and appointment is not a commitment for them to start work but a planning tool for them to know it was there for work?? Did I expect them to have technicians waiting around for my car to come? I have NEVER heard of a dealer taking this approach. In good faith I make an appt vs drop off hoping to minimize my lack of vehicle (they do NOT offer loaners) and they treat it/me as catch as catch can? This issue got so bad I wrote I wrote to the General Manager (who has a 4ft tall placard on the sales flor saying to contact him if not completely satsified). and told him all of my concerns with examples. The respoonse was the service advisor calling me and saying the GM said I wanted to talk to him and not knowing why? Also, I have a c8 Corvette and needed an alignment. Two years AFTER the C8 was released they STILL did not have the capability to do abn alignement as they didn't have the tools. And $80K car you cant align? I just had my last service with them and will NEVER go back BASED ON THEIR MANAGEMENT practices. I believe the Service Advisor is doing the best he can under the rules he has to follow and I have NO ISSUE with techs once it gets to them. More

This we were met by Donny Moore as we entered the 4th Lane for service He said that our service should be compled in about one hour, Mr. Moore came into the waiting area in about 45 minutes to take us t Lane for service He said that our service should be compled in about one hour, Mr. Moore came into the waiting area in about 45 minutes to take us to our car. More

Great customer service nice friendly employees they went above and beyond to assist you with getting into a vehicle of your choice. above and beyond to assist you with getting into a vehicle of your choice. More

They have always listened to what I have to say and have not tried to pressure me into doing something that I don't want. not tried to pressure me into doing something that I don't want. More

Team did a great job getting me into the truck I asked for! Appreciate the assistance. for! Appreciate the assistance. More

I called before coming to look at a specific car that I saw online and was surprised that the car was put to the side for me to be able to look at and ensure no one else would get it before I got there. I saw online and was surprised that the car was put to the side for me to be able to look at and ensure no one else would get it before I got there. I was also able to look at other cars and ask as many questions as I wanted without feeling like I was being a bother. I worked with Leo and Chance and had a great experience with them both. Both were very knowledgeable and extremely helpful. I would definitely recommend anyone in search of a car to go there for extremely helpful assistance where you won't feel pressured at all to get a vehicle. More

Had to replace the timing belt on my 2015 Chevrolet Cruze since it reached 100,000 miles. Also a motor mount was broken and the spark plugs needed to be replaced. Now the car runs great and I'm very satisfie since it reached 100,000 miles. Also a motor mount was broken and the spark plugs needed to be replaced. Now the car runs great and I'm very satisfied with the work that was done. If I have another big issue with the car I will be back. The service department was great in letting me know what was going on. More

After a lack of communication about the progress of my vehicle from my service advisor and the service director, I picked it up to find it had damage from a collision. I called my service advisor and ema vehicle from my service advisor and the service director, I picked it up to find it had damage from a collision. I called my service advisor and emailed the GM to express my frustrations about the damage, and never heard back from either of them. As someone who worked at a dealership for years, I was extrememly disappointed in the customer service I received from them. I would not recommend AutoNation Mesa. More

I had a bad tire sensor which was replaced in good timing. Now I'm good to go with no car problems. Great work there always! timing. Now I'm good to go with no car problems. Great work there always! More

Had a little glitch with the online service schedular double booking my service request. Was handeled in a very professional manor the next morning by Mike Riley. Service was great as usual. double booking my service request. Was handeled in a very professional manor the next morning by Mike Riley. Service was great as usual. More