AutoNation Chevrolet Mesa

Disappointing! I brought my 2016 Silverado in for its 2nd complementary oil change and service on Wednesday March 29, 2017. It was a disappointing encounter! Here I brought my 2016 Silverado in for its 2nd complementary oil change and service on Wednesday March 29, 2017. It was a disappointing encounter! Here are the reasons it was disappointing: 1. Appointment was made for 9, work did not start until 10! (Why make an appointment if it doesn't mean anything?) 2. Truck returned with work ticket still in it. (Guys, maybe throw the ticket away before you return the truck back to its owner!) 3. Radio antenna was not reattached after the wash. (Glad the antenna was taken off before the wash, but, please restore the truck back to its original condition before giving it back to the owner!) 4. Tires were over inflated! (Tires at 40 lbs/in^2 make for an awfully stiff ride!) 5. Brought the truck in at 14K+ miles, window sticker says I need next oil change at 27K+ miles. (I really don't even know what to make on that math?? It's clearly a 7, not a 1!) 6. The service was not coded as the second complementary service, as there were charges for the oil change! The cashier noticed it and fixed the problem. (Could there have been any less interest by the service rep in actually looking at the work order?) Autonation, I can change my own oil! Please, at least pretend that you want me to come in and trust you with my expensive vehicle! I get it that everyone has a bad day occasionally, but let's not make a habit of this!! Okay?? More

Losers Bait and switch, predatory lending , idiots in service, scammers, not professional at all. Losers idiots scammers hustlers dumb people shotty work o Bait and switch, predatory lending , idiots in service, scammers, not professional at all. Losers idiots scammers hustlers dumb people shotty work over priced work Notified Chevy president and autonation corporate. Don't buy from these guys More

All talk...Num-nuts service advisors So far, my corvette seems to have been in more time for service than I have had it, a total of 19 days. They did finally fix my 2016 corvette's "flex So far, my corvette seems to have been in more time for service than I have had it, a total of 19 days. They did finally fix my 2016 corvette's "flex plate" problem...after 13 days. Car was a complete mess inside and out when returned. Other visits were for oil changes and minor stuff. You would not think they could mess that up but think again, .. Last time I dropped my car off, I waited 80 minutes in the check in area before I was able to get help. Took over 3 hours for just a oil change after that. Somehow, they manage to get your car filthy even though you brought it in clean. Hint...If buying a car at this dealership, DO NOT buy the Appearance protection pack or the windshield protection package...they are worthless and expensive .... because the provider for this add-on will deny all your claims. Mark L More

Wonderful service department I want to give a big shout-out to the service department at AutoNation Superstition Springs. A strut went out on our ZL1 Camaro at 29000 miles but we' I want to give a big shout-out to the service department at AutoNation Superstition Springs. A strut went out on our ZL1 Camaro at 29000 miles but we're already past our 3-year mark so it wasn't covered under warranty. Have GMPP exstended coverage but they call that part a shock absorber and don't cover shock absorbers but will cover a strut. So out of pocket the repair would have put us back about $840. After two days the service department manager got GM to honor the warranty for a $100 deductible even though it's past warranty time. Brian did a great job working with us. This is the only dealer I've had a positive experience with every time. A big thank you to them for going above and beyond. More

Tried to hide breakage. Took my car in on 12/16/16 for recall work. I was told it would be done in 2 hrs. It took 5. When I came to get the car I got the keys from the cashi Took my car in on 12/16/16 for recall work. I was told it would be done in 2 hrs. It took 5. When I came to get the car I got the keys from the cashier and went to find it on the lot. I saw the driver window was down. Got in and tried to close the window. Nothing. Went to my service adviser to ask what happened but he had no answer. The man next to him started asking me if I would like a quote to fix the window. He said it was probably the regulator. I told him no and left. I had my own mechanic check it out and it was the regulator. I wonder how they knew that and why no one told me that the window wasn't working. When I saw my car was the only one with a window down I should have got a clue. I will never go there again for anything. More

Magnetic shocks I bought a 2015 tahoe and also purchased every extended warranty you can get. My shocks went out on it and they won't cover it they said they don't c I bought a 2015 tahoe and also purchased every extended warranty you can get. My shocks went out on it and they won't cover it they said they don't cover wear and tear and wanted to charge me over 1,300 for 2 new ones. I will never buy anything chevy again. More

Run the other way charged nearly 1700 dollars for a power st Charged nearly 1700 dollars for powering steering hose electric door latch and fluids changed on a 2008 corvette charged excessive amount for parts co Charged nearly 1700 dollars for powering steering hose electric door latch and fluids changed on a 2008 corvette charged excessive amount for parts could have saved 200 dollars in parts buying from GM parts direct More

SEVERE LACK OF CUSTOMER SERVICE I purchased a 2010 Chevy Malibu from this place, my third car in the past 4 years that I have bought from them. With the first two cars, my old licen I purchased a 2010 Chevy Malibu from this place, my third car in the past 4 years that I have bought from them. With the first two cars, my old license plate was transferred to the new car, and the salesman placed the old license plate on the new car behind the temporary slip for the plate. With my 3rd vehicle, I was again told that the plate was being transferred, so I assumed they would put it in the new car as usual. Fast forward 3 weeks, I get my registration tab, and when I went to put it on my plate, my plate was missing. I emailed my salesperson, Justin Matusow, to call me and help me resolve the situation. Instead I received a string of emails from him in a conversation that basically told me that it was my problem, because I MUST have lost the plate, because they "don't make that kind of mistake." So now I have to take time off from work to go to the MVD for a duplicate plate. So I lose time at work and I have to pay for the plate replacement. AutoNation did NOTHING to help me... they didn't even look to see if my old car was still there at the dealership. WORST service ever in my life. I will no longer purchase my vehicles from there, nor will I recommend AutoNation to ANY(ONE. More

Great service Mike Riley was my service advisor. My equinox was almost at 100,000 miles and I felt that he was very honest about covering parts under warranty so Mike Riley was my service advisor. My equinox was almost at 100,000 miles and I felt that he was very honest about covering parts under warranty so close to expiring . Then they covered the labor for the part not under warranty which was greatly appreciated. They took care of the Rent-A-Car which I didn't even know was a benefit. It was nice to pick up my car and see they had ran it through a car wash ! Very friendly and efficient!!!! Thank you More

Worsk service Got promised a price got another price took finace forever for paper work after. Car brought had issues not getting car plates after 2 months ...fin Got promised a price got another price took finace forever for paper work after. Car brought had issues not getting car plates after 2 months ...finace never called back after so many voicemails .. Asked to speak to manager by the name scott sniffins never got a call either. When to dealer to speak to gm after frusturation of john moss not getting my paper work ...after scott sniffins was rune un polite WORST PERSON I DEALT WITH HE OVEREXCEED WITH RUDENESS AND DISRESPECTFULNESS. autonation for people they have udermanagement calling corprate ater he insulted me on his office saying if i dont leave voicemails they cant get back on blank calls LIKE YOU SERIOUSE WALKED AWAY AFTER HIM SAYING I SHOULD BE MORE PATIENT IF NOT GO TO ANOTHER DEALER FOR BUISNESS ! More