AutoNation Chevrolet Mesa

Run the other way charged nearly 1700 dollars for a power st Charged nearly 1700 dollars for powering steering hose electric door latch and fluids changed on a 2008 corvette charged excessive amount for parts co Charged nearly 1700 dollars for powering steering hose electric door latch and fluids changed on a 2008 corvette charged excessive amount for parts could have saved 200 dollars in parts buying from GM parts direct More

SEVERE LACK OF CUSTOMER SERVICE I purchased a 2010 Chevy Malibu from this place, my third car in the past 4 years that I have bought from them. With the first two cars, my old licen I purchased a 2010 Chevy Malibu from this place, my third car in the past 4 years that I have bought from them. With the first two cars, my old license plate was transferred to the new car, and the salesman placed the old license plate on the new car behind the temporary slip for the plate. With my 3rd vehicle, I was again told that the plate was being transferred, so I assumed they would put it in the new car as usual. Fast forward 3 weeks, I get my registration tab, and when I went to put it on my plate, my plate was missing. I emailed my salesperson, Justin Matusow, to call me and help me resolve the situation. Instead I received a string of emails from him in a conversation that basically told me that it was my problem, because I MUST have lost the plate, because they "don't make that kind of mistake." So now I have to take time off from work to go to the MVD for a duplicate plate. So I lose time at work and I have to pay for the plate replacement. AutoNation did NOTHING to help me... they didn't even look to see if my old car was still there at the dealership. WORST service ever in my life. I will no longer purchase my vehicles from there, nor will I recommend AutoNation to ANY(ONE. More

Great service Mike Riley was my service advisor. My equinox was almost at 100,000 miles and I felt that he was very honest about covering parts under warranty so Mike Riley was my service advisor. My equinox was almost at 100,000 miles and I felt that he was very honest about covering parts under warranty so close to expiring . Then they covered the labor for the part not under warranty which was greatly appreciated. They took care of the Rent-A-Car which I didn't even know was a benefit. It was nice to pick up my car and see they had ran it through a car wash ! Very friendly and efficient!!!! Thank you More

Worsk service Got promised a price got another price took finace forever for paper work after. Car brought had issues not getting car plates after 2 months ...fin Got promised a price got another price took finace forever for paper work after. Car brought had issues not getting car plates after 2 months ...finace never called back after so many voicemails .. Asked to speak to manager by the name scott sniffins never got a call either. When to dealer to speak to gm after frusturation of john moss not getting my paper work ...after scott sniffins was rune un polite WORST PERSON I DEALT WITH HE OVEREXCEED WITH RUDENESS AND DISRESPECTFULNESS. autonation for people they have udermanagement calling corprate ater he insulted me on his office saying if i dont leave voicemails they cant get back on blank calls LIKE YOU SERIOUSE WALKED AWAY AFTER HIM SAYING I SHOULD BE MORE PATIENT IF NOT GO TO ANOTHER DEALER FOR BUISNESS ! More

Bate and switch tactics If you are quoted anything from this location don't hold your breath. I personally went to the Superstition location for an oil change, made an appoi If you are quoted anything from this location don't hold your breath. I personally went to the Superstition location for an oil change, made an appointment and when I got there they stated that I lied and wouldn't get the price I was quoted. More

Horrible Customer Service with Finance Department I sold my car that I originally bought at this dealerships and was told that I could get a reimbursement for the remainder of my gap insurance and mai I sold my car that I originally bought at this dealerships and was told that I could get a reimbursement for the remainder of my gap insurance and maintenance plan. Autonation Chevrolet Superstition Springs was very unresponsive from the beginning. I suppose because I was getting money back and not spending money with them I am not worthy of good customer service. Phone calls were never answered and e-mails were never replied to so I finally had to go in to the location to speak to someone to find out what needed to be done to get this refund. I spoke with Adam Middaugh and Thomas Sullivan and submitted everything to them and they said they would take care of everything from there. I was told that I would receive a check within in 4 - 6 weeks from Autonation. Here it is 8 weeks later and I haven't received a check so I e-mailed them to see if they could check on the status of the refund. Three (3) e-mails later and 2 voicemails left and I still have not received any sort of response. I have bought my last 3 vehicles from this dealership but unfortunately they will never get my business again as I have learned that you are only a priority to them if you are giving them sales and your money. More

Worst customer service My family and I went to purchase a car. We were ignored and rudly talked to buy one gentle man then the guy that did help us ignores us doesn't return My family and I went to purchase a car. We were ignored and rudly talked to buy one gentle man then the guy that did help us ignores us doesn't return calls and tells he can't help us wow More

Awesome service! The people are very friendly. When I first went to the dealership I didn't know what to expect. I was very impressed. Elliot came right out to greet me and my mother and was v When I first went to the dealership I didn't know what to expect. I was very impressed. Elliot came right out to greet me and my mother and was very courteous. He asked us what we were looking for in a car and showed me a car that was a perfect fit for me. I ended up getting a Chevy Sonic. I love my new car. It is the perfect color with comfy seats. It's good on gas. When we went back to finance Joe was very helpful. He went over everything thoroughly and made sure I got Gap. Thanks Joe. This a great place to get a car. They are very helpful and help you find the best car that fits your needs. More

Previously Brown and Brown currently Autonation Chevrolet During our free time my boyfriend and I like to go test drive some cars and basically just look at the cars. It gives us something to do and we enjoy During our free time my boyfriend and I like to go test drive some cars and basically just look at the cars. It gives us something to do and we enjoy doing it together. So we have been to many dealerships. Long story short our current situation is that we are stuck upside down in a vehicle and are filing bankruptcy. We went to Autonation Chevrolet and we had a great experience. They basically told us that they can get us into a vehicle because they are not in the best part of town so they don't really get to "choose their customers" like a dealership in a nicer area with better clientele. So we traded in our vehicle and we were approved for this vehicle that is a great price low miles and excellent power. The salesman told us that we would write a check for 4000 to get the banks attention and then once they approve us later on they would change it to our actual payment of 2000. We would be able to drive the car off the lot that night and would have 45 days to pay off the down payment. All they needed was an actual paper check. He told us that a temporary check would be allowed all we had to do was have a check with the banks name on it. We came back the next morning because the banks had already closed. The next day when we came back the salesman we dealt with wasn't acting right. He wasn't paying attention to us and he had to constantly be paged to give us service. Once we got all our paperwork done we talked to the finance manager, got all our payments figured out but he then told us that they can't "fake out the bank" which makes sense but he also said our check wasn't valid because it was a temporary check. Basically the finance manager said the salesman was completely wrong about everything. THE PEOPLE AT THIS DEALERSHIP CAN'T FIGURE THEIR STRATEGY OUT!!! We got all the paperwork signed and they said we were good to go but they wouldn't even let us drive off the lot until we paid our down payment. THE SALESMAN DOES NOT KNOW WHAT HE IS DOING AND WASTED OUR TIME. Because the dealership just lied to us and jerked us around we will not be doing our business with them. More

To expensive, to high prices for simple repairs. They think people are crazy. When you come for an oil change they want to sell you, not necessary repairs for almost $1000,-. Never again will go there. think people are crazy. When you come for an oil change they want to sell you, not necessary repairs for almost $1000,-. Never again will go there. More