AutoNation Chevrolet Mesa

If I could give them zero stars I would. In my 55 years of driving and buying cars this is the worst dealership I have ever dealt with. The third week of September 2020 I contacted Internet Sales to dis of driving and buying cars this is the worst dealership I have ever dealt with. The third week of September 2020 I contacted Internet Sales to discuss a used vehicle they had on the lot. A few days later I drove the 115 mile to the dealership to test drive the car. The sales person gave me numbers and I said I would think about it overnight. The next day I called and said I would purchase the car for cash and told them I wanted the car registered in my Trust. I sent back the purchase agreement, my Trust documents, as well as insurance card etc. When I went to pick up the car I met with the dealership finance person who had the forms filled out in my name rather than the Trust. He hand wrote in the Trust name on the Motor Vehicle Division (MVD) forms and told me that would work. A month later I had not received the title or plates and my temporary plate was expiring. I called the dealership several times but no live person answered, I had a choice of pushing buttons to reach sales or service neither of which I wanted. I went on the website live chat twice and got nowhere with that. I finally contacted sales and asked a sales person to leave a message with the finance person. The finance person called and told me the paperwork was filled out by the sales people in my name, not the Trust, and I could get the title in my name and then go to MVD and re-register the car in the Trust. I told him that was unacceptable and if sales made the mistake it was up to them to correct the paperwork. At this point I finally contacted MVD and filed a complaint with the MVD Inspector General and got a detective assigned to the case. I had to pay to have an inspection done and pay to get another temporary plate. The dealership sent me new forms to sign, which I did and returned on November 24th. Now, (mid-December 2020) over two months since I purchased the car I still don’t have a title or plates or any further communication from the dealership. More

I think the service department sucks. After many years with chevy I think this is my last, just because of the service dept.for sure never at autonation superstition springs with chevy I think this is my last, just because of the service dept.for sure never at autonation superstition springs More

Excellent service, no pressure, I felt at ease with Antonio. He was very helpful and responded quickly to my requests. Everyone was very friendly and happy to answer any questions needed. I actually Antonio. He was very helpful and responded quickly to my requests. Everyone was very friendly and happy to answer any questions needed. I actually changed my mind on the warranty the next day and returned to have it updated quickly, with no problems. More

The sales guy, Pete, was very courteous, responsive and helpful, but didn’t inform me that my credit would be run 7 times when I filled out the application. I would have appreciated it if I was forewarned helpful, but didn’t inform me that my credit would be run 7 times when I filled out the application. I would have appreciated it if I was forewarned or if he set expectations of how their dealership ran things. The finance manager, Dallas, was semi-civil, but in every interaction and communication with him, he spoke to me in a harsh, annoyed tone and manner that made me feel like he did not want to help me or that I was a bother when I asked questions or had a concern. He rushed the conversation, took his time responding back and always seemed grumpy. At first, I thought he was just having a bad day, until every communication after the first one, I realized he’s just not a nice person. I would definitely not work with him in the future or recommend he not work in a customer facing environment. Lisa, another person in the finance department, was AMAZING! She was quick to respond (both over the phone and via email), kind, explained things clearly, and was such a pleasure doing business with. Chevy AutoNation is lucky to have an associate like Lisa. Because she made me feel like a valued customer, I wouldn’t write-off their business completely. I just would never want to work with Dallas again or recommend that people avoid him altogether. More

Bought a 2020 Blazer, my salesman, Doug Bonham is amazing knows his cars, and awesome to work with! We will continue to buy our cars and trucks from this salesman. knows his cars, and awesome to work with! We will continue to buy our cars and trucks from this salesman. More