AutoNation Chevrolet Mesa

CPO Headaches Bought a certified preowned vehicle here last week on the 4th of July. The vehicle seems nice, but that’s where the positives end. First off, I was dr Bought a certified preowned vehicle here last week on the 4th of July. The vehicle seems nice, but that’s where the positives end. First off, I was driving from over two hours away and I was constantly emailed and called to see if I was going to make the appointment. The salesman said other people wanted to purchase the vehicle that very same day, which may have been the case, but I doubt it because it had been for sale for several weeks. The purchasing process went well enough albeit quite long (even though we paid cash). After we were handed the keys, the real problems began. Note: the salesman did no kind of final walkaround or vehicle orientation. If he had, maybe he would have noticed some of the issues. First of all, when I got in the vehicle, I noticed a strong smell of brake cleaner (our salesman took the car to be detailed while the paperwork was sorted in the finance department). The detail team must have dumped brake cleaner somewhere in the cabin of the vehicle or used an excessive amount to clean something. There shouldn’t have been an odor in the car if they were using it properly. There was another immediate problem when we received the car after purchase: the “Service Airbag” light mysteriously appeared after the detail team had done their due diligence – the light was not on during the test drive. They must have carelessly damaged the airbag component under the front passenger seat (as later diagnosed by another dealership, the airbag system has been disabled for nearly a week – a MAJOR safety concern). We came back to the dealership about an hour later after seeing the light was not a fluke. When we got to the dealership, we were informed that our salesman had gone home, the service department had gone home, and that we were welcome to bring it back in the morning. This was not an option as we both had work in the morning and live two hours away. Two days later, we took the vehicle to a local GM dealership to have the airbag problem diagnosed. The service department was unable to find the certified preowned warranty in the system (more on that later). After looking at the vehicle, they determined that the airbag component had been damaged somehow, no doubt by Autonation’s detailers. The service department had to order the part and we still have an unsafe vehicle to drive. The Tucson service department has tried multiple times to get in contact with someone at Autonation to verify the certified preowned warranty. No one is taking responsibility to register the vehicle in the warranty system. If the system is not updated, the GM dealership in Tucson had promised to cover the cost of the repair even though it is Autonation’s fault. More

Everything handled as promised My pickup had very slow oil leak requiring new sealant around top of oil pan. They got some help with the bill from Chevrolet since I was only one mo My pickup had very slow oil leak requiring new sealant around top of oil pan. They got some help with the bill from Chevrolet since I was only one month out of warranty and we’ll under the mileage warranty. The final invoice was less than quoted . . . . an infrequent but pleasant surprise. My truck was ready when promised. It was a good day! More

Did not fix the issue Tail lights still not working My first time here and my car still has no tail lights. Paid a diagnostic fee for no service. I even took it back a 2nd time and no sooner than I got My first time here and my car still has no tail lights. Paid a diagnostic fee for no service. I even took it back a 2nd time and no sooner than I got home they were out again More

AutoNation was willing to work with me on new car pricing Had been working with Ashley Taybus for over a month on a specific car (Camaro) via emails, text and a few phone calls (btw - I live in Tucson) to wor Had been working with Ashley Taybus for over a month on a specific car (Camaro) via emails, text and a few phone calls (btw - I live in Tucson) to work a deal. So in order to show them I was serious about purchasing this car, I drove up to Gilbert (kinda last minute) for final negotiation's. Ashley was so gracious to come in on her day off to make this happen. During the negotiation's, met Scott Stapley (general sales manager) and Randy Jacobs (general manager). So I thought here we go with the big guns coming in to make the sales pitch (Not So). Very surprised no pressure, we went back and forth a couple of times and came to an agreement, I think it took about an hour to make it happen. Like I said, very pleasantly surprised. Oh Ya, And Ashley Once Again so Graciously agreed to meet me half way between Gilbert and Tucson to exchange the vehicle I had drove up there to get the vehicle I drove up in back to Tucson. (Thank You Again Ashley). AutoNation Thank You. v/r Bob More

Worst Customer Service Experience - AutoNation GILBERT THIS IS FOR AUTONATION GILBERT, NOT MESA!!! I brought the vehicle in for scheduled service. I had the worst customer service experience in my almost THIS IS FOR AUTONATION GILBERT, NOT MESA!!! I brought the vehicle in for scheduled service. I had the worst customer service experience in my almost 61 years at AutoNation Chevrolet Gilbert. We scheduled an appointment for 11:00 AM and began receiving reminders for appointments at 10:00 and 11:00 AM on the same day. I called to clarify but was told I could come to either one. When I arrived for the 11:00 AM appointment, I was told I had missed my 10:00 AM appointment. I produced AutoNation's multiple messages showing both 10 and 11 and was then welcomed. The service person began by telling me we needed an oil change. I explained we have a brand new, all electric car. I received a blank look and explained electric cars don't have a combustion engine so we have no oil or gas. I was then told we needed to have the cabin filter switched out and frigi-fresh replacement. I asked why as we only have about 7,500 miles on the car. I was told the system showed we needed it. She also told me we would have the tires rotated and the car washed. I thanked her and took a shuttle ride home from the dealership the three miles home. When I jumped on the internet to check, Chevrolet's site showed the cabin filter and frigi-fresh were not close to due for servicing. I called to reach the service person but the call bounced and I got the operator. I explained I needed to cancel the two items enumerated above as their system mistakenly showed them due for service. She transferred me to the service manager. I got voicemail and left a detailed message, including my name and phone. The VM stated he was on vacation and gave Wayne as a contact. I called for Wayne. Not available. I called a fourth time and explained to the operator, who now recognized me when I called. I asked for the GM. I was then immediately told the service person was now available. I explained what I had found. She was dumbfounded. I asked her to check the intake form. She did and found the mileage had mistakenly been input as 75,000 on their end, not the correct 7,500. She assured me the cabin filter and frigi-fresh would not be done. They would rotate the tires, fully charge it and wash it. I received a call at 1:45 the car was done. I had another appointment and asked if the shuttle could pick me up at 3:00. I confirmed my address and was promised a ride then. I called at 3:15 and the service person told me the shuttle driver was on the way. Again, 3 miles from my home to them. I called again at 3:45 and the service person was dismayed but told me she would call the shuttle driver and have her call me. She also told me the shuttle service ended at 4:00. I told her I didn't care and I needed a ride back to get our car. At 3:55, I called and was told someone would be there shortly. A very nice service tech showed up about 4:15. He is the only positive I have for this dealership. When I arrived to get my car, it was plugged into the charger but only partially charged, almost 2 1/2 hours after I was called and told it was done. Worse, it had not been washed. The service person from the morning told me this was the fourth car in two days which hadn't been done. She offered to let me bring it back tomorrow to have it washed. I did. I waited for it to be done. When finished, dirt streams were on the tailgate. I asked for a rag, opened the lift gate and wiped it clean. When home, I left a lengthy voicemail for the service manager, detailing all of this and requesting a call back, leaving my name and phone. I have never received a call back. I received a survey from Chevrolet. I completed it in detail, outlining everything herein. I hit their Submit button. The next day, I got an email stating the address I sent the email to was invalid. It was THEIR address THEY sent to me. Happily, my wife received this, requesting we detail our service experience. Happy to oblige. More

Oil Change I have always found the service great and all the staff very friendly. Love getting the coupons. Found booking appointment on line easy and quick. I have always found the service great and all the staff very friendly. Love getting the coupons. Found booking appointment on line easy and quick. More

They are crooks Went in for oil change & tire rotation. After they were done, they tell me that I have oil leak and need wheel alignment. New struts front and bac Went in for oil change & tire rotation. After they were done, they tell me that I have oil leak and need wheel alignment. New struts front and back. New belts Etc. Now my truck leaks oil never did before, and The truck shakes now when going over 60 miles. None of the stuff was there before I brought it in.Will never be back. More

Helpful We went into the dealership looking at SUVs and left with a 2019 Equinox Our salesman, Carlos, was a joy to spend time with and was very knowledgea We went into the dealership looking at SUVs and left with a 2019 Equinox Our salesman, Carlos, was a joy to spend time with and was very knowledgeable about their product and service. He was easy and fun to deal with and the finance man Eleno was equally enjoyable to work with. We would buy a vehicle from them again when the need arises. More

Poor service and communication Worked with Service advisor Jeff and also Service Director Wayne. Poor communication and a bit condescending. Won’t return there again. Should stay a Worked with Service advisor Jeff and also Service Director Wayne. Poor communication and a bit condescending. Won’t return there again. Should stay away from here. More

Oil change I took my truck in an oik change, Ryan was my representative, he has no customer service experience, and he's rude. He did an oil change on my truc I took my truck in an oik change, Ryan was my representative, he has no customer service experience, and he's rude. He did an oil change on my truck, he asked if i wanted my tires rotated and i said yes thinking it comes with the $75.00 charge and he charged me $17.00 more for that. I've taken my truck to Walmart for oil change and their tire rotation is free!!! Ryan didn't even tell me if my tires were good or bad, if they needed more air or not, nothing! Seems like all they want is your money for employee bonuses!!! More